My Windows based moneydance has stopped synching

Terry Neill's Avatar

Terry Neill

29 May, 2020 11:32 AM

My Windows based moneydance has stopped synching with iPhone and iPad via Dropbox. But iPhone and iPad continue to synch with each other.

  1. Support Staff 1 Posted by Ethan on 29 May, 2020 06:34 PM

    Ethan's Avatar

    Hello,

    Which version of Moneydance and Windows are you using? Have you recently tried to upgrade either of these? Can you also clarify which syncing option you are using from the File -> Syncing window?

    Ethan
    Infinite Kind Support

  2. 2 Posted by Terry Neill on 30 May, 2020 01:28 PM

    Terry Neill's Avatar

    Thank you for getting back to me

     

    I have Moneydance Version 2019 3

    And Windows 10 Pro on a Microsoft Surface PC

     

    Everything has been working fine until about May 5th when synching with the PC ceased. Synching across Apple devices (IPhone and iPad continues to work fine) I need the PC version to produce my financial reports

     

    I have tried Dropbox synching with both “Dropbox Folder” and “Dropbox Connection” … neither works

     

    Terry Neill

     <mailto:[email blocked]> [email blocked]

    +353 86 174 0267

    Dublin D18 X6K4

    Ireland

  3. 3 Posted by derekkent23 on 30 May, 2020 01:46 PM

    derekkent23's Avatar

    I am not support staff, just a user.
    Hi Terry

    Your could try this.

    Sign into your Dropbox account online and make a copy of your “.moneydancesync” folder under another name as a backup.

    Open Moneydance on your computer. If Moneydance opens in the Welcome to Moneydance window click CREATE A NEW ACCOUNT SET or if Moneydance is open in a data set click FILE (MONEYDANCE on Mac) – NEW.

    Then click OPEN SYNCED FILE. Use the dropdown to set the same sync method as you were using. Click NEXT and highlight your data set from the list. If there is more than one listed select the one being synced between your mobile devices not any data sets you may have created from your computer in an attempt to fix syncing. Click NEXT and enter the same encryption password (passphrase) for syncing as before and click FINISH. If your data set is synced back into your computer it will be as a second computer data set, you can’t change the sync method and need converting into a primary computer data set as below. Also, you may find a lot of old, maybe closed accounts or other accounts you have removed from the side bar reappearing in the side bar. Use the “+” sign at bottom of side bar then ADVANCED to tidy up the side bar.

    Procedure for converting a secondary data set into a primary data set.

    Do a FILE – EXPORT BACKUP in case something goes wrong.

    To convert a secondary data set to a primary data set you need to run the attached script md_convert_secondary_to_primary_data_set.py in Moneydance 2019.
    With your data set open click WINDOW - SHOW MONEYBOT CONSOLE use OPEN SCRIPT to select the script and click OPEN then RUN. Wait until the script has run, this may take some time. Close and reopen Moneydance. You should now be able to change the syncing method, leave it at the current syncing method.

    You should now find all your devices are syncing again with your primary data set recovered.

    Hope this helps.

  4. 4 Posted by Terry Neill on 31 May, 2020 02:23 PM

    Terry Neill's Avatar

    Thank you for your help.

     

    I reloaded Dropbox on the PC … and got everything to work

     

    Terry Neill

     <mailto:[email blocked]> [email blocked]

    +353 86 174 0267

    Dublin D18 X6K4

    Ireland

  5. 5 Posted by derekkent23 on 31 May, 2020 04:44 PM

    derekkent23's Avatar

    I am not support staff, just a user.
    Hi Terry

    Glad you got it sorted.

    Have Fun, Stay Safe.

  6. Ethan closed this discussion on 31 May, 2020 06:05 PM.

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