tag:infinitekind.tenderapp.com,2009-01-14:/discussions/iphone-ipod-touch-ipad-android-app-questions/13725-picking-up-historical-entries-in-moneydanceInfinite Kind: Discussion 2020-10-02T18:00:27Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/484418412020-07-03T15:45:53Z2020-07-03T15:45:53ZPicking up historical entries in Moneydance<div><p>I am not support staff, just a user.<br>
Hi Robert</p>
<p>The following assume you purchased Moneydance direct not through a third party.</p>
<p>When you install Moneydance on a new computer you need to install the version you originally purchased or the next version. Version after that can be purchased at a 50% discount.</p>
<p>In either event you need to install your key. See <a href="https://infinitekind.tenderapp.com/kb/purchasing-and-upgrading/registering">https://infinitekind.tenderapp.com/kb/purchasing-and-upgrading/regi...</a></p>
<p>Your original key can be found under HELP – ABOUT MONEYDANCE on your old computer. Failing that enter the email address you used to purchase original under Lost Key at <a href="https://infinitekind.com/purchase">https://infinitekind.com/purchase</a><br>
This link can also be used to upgrade by entering your key in the upgrading box</p>
<p>You can download older versions of Moneydance at <a href="https://infinitekind.com/previous-versions-of-moneydance">https://infinitekind.com/previous-versions-of-moneydance</a></p>
<p>If you have just purchased a new key it will only work with Moneydance 2019 or the preview of 2020. Downloaded 2019 from <a href="https://infinitekind.com/download-moneydance-personal-finance-software">https://infinitekind.com/download-moneydance-personal-finance-software</a><br>
2020 preview from <a href="https://infinitekind.com/preview">https://infinitekind.com/preview</a></p>
<p>Hope this help</p></div>derekkent23tag:infinitekind.tenderapp.com,2009-01-14:Comment/484418412020-07-03T17:58:50Z2020-07-03T17:58:50ZPicking up historical entries in Moneydance<div><p>Hello,</p>
<p>I just tested your license key, and it appears to be valid. I also removed it from your initial post. In general, you shouldn't post things like your license key on a public forum.</p>
<p>First, please make sure you are copying and pasting your license key into the field at Help -> Register. This will eliminate the chance of manual entry errors.</p>
<p>The other most common reason for this is that you have an older version of Moneydance installed on your computer. Please go to Help -> Console Window, look at the first line of the output, and verify the exact version you are running. If it is anything other than Moneydance 2019, the easiest way to revolve this would be to install the latest version from <a href="http://infinitekind.com/downloads">http://infinitekind.com/downloads</a>, which will accept your recently purchased license key.</p>
<p>If neither of those help, please let me know the exact version of Moneydance and operating system you are running.</p>
<p>Ethan<br>
Infinite Kind Support</p></div>Ethan