Mobile app blank

Leo's Avatar

Leo

07 Nov, 2020 12:57 AM

Hello,

After updating to iOS 14.2, the MD app stopped displaying any data. I tried uninstalling and reinstalling again. It does sync it seems: it recognizes that I have Dropbox, connects to it and asks for the passcode, and it even reports having synced. But no data appears at all, just a blank page with the bar reporting the last sync date at the bottom. Does anyone have any tips on what to do in this case?

  1. 1 Posted by derekkent23 on 07 Nov, 2020 08:59 AM

    derekkent23's Avatar

    I am not support staff, just a user.
    Hi Leo

    I am not an Apple user but have read some users state that they found if they switch to landscape all appears, then they can switch back to portrait.

    Hope this helps

  2. 2 Posted by Leo on 07 Nov, 2020 02:06 PM

    Leo's Avatar

    Hello,

    I tried that this morning and it seems to have the done the job!

    Thanks!

    - Leo

  3. 3 Posted by derekkent23 on 07 Nov, 2020 03:01 PM

    derekkent23's Avatar

    I am not support staff, just a user.
    Hi Leo

    Glad I was able to help.

    Stay Safe, Have Fun.

  4. Melissa closed this discussion on 25 Nov, 2020 09:06 PM.

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