tag:infinitekind.tenderapp.com,2009-01-14:/discussions/iphone-ipod-touch-ipad-android-app-questions/14293-syncing-failed-on-android-appInfinite Kind: Discussion 2021-02-21T20:04:07Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/490470302021-02-21T09:23:24Z2021-02-21T09:23:24ZSyncing Failed on Android App<div><p>I am not support staff, just a user.<br>
Hi Patrick</p>
<p>I think it is unlikely that the fact that your computer was on and running Moneydance had any effect. I regularly have a number of phones and computers running Moneydance with no ill effect.<br>
Also if your computers are still syncing that rules out a number of issues, What sync method are you using on the computers, Dropbox Folder or Dropbox Connection?</p>
<p>My set up is two windows 10 computers, a Linux computer and two Android phones.<br>
The Linux computer has three distributions Ubuntu, Mint and Feren OS. Each run Moneydance.</p>
<p>Some things to look at.<br>
If for some reason the mobile app becomes disconnected from Dropbox you will find that on opening the mobile app it reports NO FOLDERS FOUND. Sign into your Dropbox account in the cloud and check Moneydance is a connected app. The only way to re-establish access is to uninstall the Mobile app and reinstall. Part of the install process take you to Dropbox and asks you to sign in and go through the process to allowing the Moneydance API to connect.</p>
<p>A small number of users with Android phones have had issues but these have namely been users with new phones or updated Android operating systems.<br>
These uses fix the problem by installing the latest Moneydance Android app which is a beta release. My older phone cant run the beta, but my newer phone is running the beta with the slightly improved user interface.<br>
Note you must be running at least Android 7.1.1.</p>
<p>To install:<br>
1. Use the Play Store app to find Moneydance.<br>
2. Click on the Moneydance icon to show the description of Moneydance.<br>
3. Scroll to the very bottom of the description and you should see<br>
Join the beta<br>
Try new features before they’re<br>
officially released and give your<br>
feedback to the developer.<br>
Join Learn more<br>
4. Click on Join and in the window that appears click JOIN.<br>
5. The screen now reads<br>
Joining beta...<br>
Adding your account to the<br>
Program. It may take a few minutes.<br>
6. Wait 2 minutes, then use the back key and click on the Moneydance icon again.<br>
7. The heading should now read Moneydance (Beta). Assuming it does click Install. If it does not go back to step 6.<br>
8. Once installed, start Moneydance app.<br>
9. The initial sync may take some time and the balances listed on the account page may be all zeros. Close the App and also the its background instance and then open the app again, balances should be OK from then on.<br>
The reason the initial sync takes a long time is unlike the current version the beta is syncing all Moneydance data as a prelude to expanding the mobile apps functions in a later build.</p>
<p>Let use know how you get on.</p>
<p>Hope this helps.</p></div>derekkent23tag:infinitekind.tenderapp.com,2009-01-14:Comment/490470302021-02-21T14:30:35Z2021-02-21T14:30:36ZSyncing Failed on Android App<div><p>Thank you! That seemd to fix my problems.</p>
<p>I've been enjoying my use of moneydance so I am pleased that I'm able to continue using it.<br>
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Hi Patrick</p>
<p>Glad I was able to help.</p>
<p>Which suggestion did the trick?</p>
<p>HBave Fun, Stay Safe</p></div>derekkent23tag:infinitekind.tenderapp.com,2009-01-14:Comment/490470302021-02-21T17:17:13Z2021-02-21T17:17:14ZSyncing Failed on Android App<div><p>I installed the beta version of the mobile app and everything worked fine.</p></div>Patrick Staleytag:infinitekind.tenderapp.com,2009-01-14:Comment/490470302021-02-21T19:09:50Z2021-02-21T19:09:50ZSyncing Failed on Android App<div><p>I am not support staff, just a user.<br>
Hi Patrick</p>
<p>Great, Thanks for the feedback.</p>
<p>Have Fun, Stay Safe.</p></div>derekkent23