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Sync issues

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murkee

31 Jan, 2011 07:17 AM

Reliably, moneydance sync takes two attempts

1) Open moneydance on mac
2) Open moneydance on ipod
3) Nothing. Close moneydance on ipod
4) Open moneydance on ipod (sync starts and code input lags as a result).

Router is WRT54GS - Linksys. Fully updated Mac 10.6.6 10J567 - moneydance fully updated.

The close/open thing is a bit of a pain.

1. 1 Posted by Angie Rauscher on 31 Jan, 2011 02:23 PM

   

   Murkee,

   This is known behavior (though it's not entirely clear why this double-open method works, and why opening the app once doesn't). We do recognize that this is a problem, and are working on a new sync method for the iPod app. I don't currently have an expected release date, but we'll certainly post an update on our blog when it's available.

   Thanks for bearing with us as we work to improve this tool,

   Angie Rauscher
   Moneydance Support

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2. 2 Posted by Simon on 08 Feb, 2011 11:32 AM

   

   On the iPhone 4 I now quit the app by double clicking the Home key to bring up the list of apps running in the background, hold MD until the 'quit' sign shows then quit. When I restart the MD app it syncs reliably, every time.

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3. 3 Posted by fpayne on 08 Feb, 2011 12:08 PM

   

   It has stopped syncing altogether now. It used to do so an second attempt as described, but has not synced for a week now.

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4. 4 Posted by Angie Rauscher on 10 Feb, 2011 04:05 PM

   

   Frank,

   Could you please try syncing with the Console Window open (available under the Help->Console Window) and copy and paste the contents of the window here? It's most helpful if you open the window and clear it before trying the sync- this will ensure that we only get the info related to the syncing of the app.

   Angie Rauscher
   Moneydance Support

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5. 5 Posted by fpayne on 11 Feb, 2011 07:18 AM

   

   Hi

   Thank you for your reply.

   Before I updated you, I thought I would try and remove the iPhone as a device to sync with and then add it again. Unfortunately it is asking for the access key. It is that long agao when I installed it I have forgotten what the access key is or where to find it. None of the references I could find on the web site gave any indication of where to find the access number. Can you help please.

   Then I may be able to answer your original question.

   Sorry and thanks

   Frank

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6. 6 Posted by murkee on 11 Feb, 2011 07:23 AM

   

   I've had that problem - I had to remove the app and reinstall. Obviously no good if you have transactions to sync. Another app issue

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7. 7 Posted by Angie Rauscher on 12 Feb, 2011 05:06 AM

   

   Frank,

   The access key is only visible the first time you open the app on your device- it's the very very long hexadecimal character string you entered in the Network Sync extension to first connect your device to Moneydance. You have two options at this point- either uninstall and reinstall the app (which will display the Access key) or you could possible retrieve the Access key from one of your older backup files (from before you deleted the device in Moneydance). To do that, check out my instructions in the second post here.

   Good luck, and please let me know if I can be of further assistance,

   Angie Rauscher
   Moneydance Support

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8. Angie Rauscher closed this discussion on 12 Feb, 2011 05:06 AM.