Transactions captured on iPad not syncing to desktop

Sean's Avatar

Sean

11 May, 2022 01:22 PM

While my laptop was in for repairs I was using the Moneydance app on my iPad to capture transactions. These transactions are not syncing across to the desktop version on my laptop. Where do I check for why the syncing is not happening?

  1. Support Staff 1 Posted by Maddy on 11 May, 2022 01:46 PM

    Maddy's Avatar

    Hi Sean,

    We are sorry to hear about the problem you have encountered.

    • Which version and build of Moneydance are you using? To check, open Moneydance and select Moneydance --> About Moneydance

    • Can you let me know which operating system you're running on your computer/s?

    • Did you have to restore from a backup for some reason? This would interrupt the sync relationship.

    • Is your data file stored in the default location?

    Please note: if you are syncing your data with a mobile device, or another system - you should NOT move your data file to a shared folder location, like Dropbox. The file should remain on your local system if your data is being synced or shared, as outlined here.

    • When you navigate to File->Syncing which sync method do you have selected? Dropbox Folder or Dropbox Connection?

    Thank you

    --
    Maddy, Infinite Kind Support

  2. 2 Posted by Sean Daubern on 18 May, 2022 10:07 AM

    Sean Daubern's Avatar

    Dear Maddy,

    Thank you for your response. In reply to your questions, please find the information as follows:
    Version 2022.3 (4077) on macOS
    Version 2.23 on iOS
    MacOS Monterey Version 12.3.1
    iOS Version 15.4.1
    There has been no restore from backup.
    Data file is being stored in the default location

    Sync method is set to Dropbox Folder

    Thanks in advance for your kind assistance and I look forward to your soonest reply.

    Best regards,
    ____________________________________________________________________________________________________________________________________________
    Sean Daubern

  3. Support Staff 3 Posted by Maddy on 18 May, 2022 10:15 AM

    Maddy's Avatar

    Assuming the data on your iPad is up-to-date, we can take it from there.

    In order to sync to the same sync file as your iPad, you should follow the steps below:

    You will need to launch Moneydance on your computer and click on Moneydance -> New -> Open Synced File, there, select the same sync method as it was originally setup on your computer (Dropbox Folder).

    You will see a list of data files with the name of your base account, select the same as the one on your iPad and you will see a prompt for the passphrase (it should match the one you have created on your computer's previously), wait for the initial sync process to finalize and that will be it.

    Please keep us posted on your progress, Thank you!

    --
    Maddy, Infinite Kind Support

  4. 4 Posted by Stuart Beesley ... on 18 May, 2022 10:16 AM

    Stuart Beesley (Mr Toolbox)'s Avatar

    If you look in dropbox folders, in the hidden .moneydancesync folder, how many subfolders do you see (with looooong names/numbers)?

  5. 5 Posted by Sean Daubern on 18 May, 2022 11:15 AM

    Sean Daubern's Avatar

    I only see one (1).

    Thanks in advance for your kind assistance and I look forward to your soonest reply.

    Best regards,
    ____________________________________________________________________________________________________________________________________________
    Sean Daubern

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