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Not syncing correctly after update

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Noel Murray

31 Mar, 2023 08:16 AM

Hi,
I've recently updated my Moneydance and find that my iPhone & iPad have not synced correctly. How can I put this right please?
Thanks for your help
Noel Murray

1. 1 Posted by dwg on 31 Mar, 2023 08:22 AM

   

   I'm a fellow user.

   A problem with the latest version (MD 2023) when using Dropbox Connection has been reported.

   The developer is aware of the issue.

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2. 2 Posted by Noel Murray on 31 Mar, 2023 01:16 PM

   

   Thanks for that information

   Noel
   07595601316
   Note:-no landline

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3. Support Staff 3 Posted by Maddy on 31 Mar, 2023 01:22 PM

   

   Hi Noel,

   I can see you’ve received a reply from one of our knowledgeable Moneydance customers. To add to this useful information I thought it's worth mentioning that for the time being, switching to Dropbox Folder or Shared Folder should restore sync.

   Please let us know if you require the detailed steps to achieve this.

   Thank you

   --
   Maddy, Infinite Kind Support

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4. 4 Posted by Noel Murray on 31 Mar, 2023 02:08 PM

   

   Yes please Maddy, that would be very useful, thank you

   Noel
   07595601316
   Note:-no landline

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5. Support Staff 5 Posted by Maddy on 31 Mar, 2023 02:17 PM

   

   Your options are:

   1) From your computer: Launch Moneydance and navigate to File->Syncing
   Choose Don't Sync and close Moneydance.

   From your phone: Launch the mobile app and select Settings->Syncing via Dropbox->Disconnect. Restart your phone

   • Launch Moneydance again on your computer and open the file you wish to sync.

   • Navigate to File->Syncing and choose Dropbox Folder.

   • With "Dropbox Folder" you need to have Dropbox installed and running on your computer.

   • Create a Passphrase (You will need to enter the same later, on the mobile app)

   Launch the mobile app and choose the same file as your computer.
   Enter your Password to match the Passphrase on your computer.

   Finally, enter a "dummy"" transaction on each device and allow a few seconds for them to sync. They should display exactly the same transactions.

   2) Bear with us! A new update will be realised within this weekend that will include a fix for the Dropbox Connection bug.

   --
   Maddy, Infinite Kind Support

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6. 6 Posted by simonetta on 31 Mar, 2023 02:47 PM

   

   the resolution of the bug will give a new number to the version? how can we get to know the problem is solved?

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7. Support Staff 7 Posted by Maddy on 31 Mar, 2023 02:51 PM

   

   The update will be posted on this page as soon as it is ready, and it should be called Moneydance (2023.1) or similar.

   --
   Maddy, Infinite Kind Support

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8. 8 Posted by Noel Murray on 31 Mar, 2023 05:05 PM

   

   Thanks Mandy

   Noel
   07595601316<tel:07595601316>

   46 Berry Drive<x-apple-data-detectors://0/2>
   Great Sutton<x-apple-data-detectors://0/2>
   South Wirral<x-apple-data-detectors://0/2>
   CH66 4JB<x-apple-data-detectors://0/2>

   On 31 Mar 2023, at 15:52, Maddy <[email blocked]> wrote:

   

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9. Support Staff 9 Posted by Maddy on 03 Apr, 2023 10:30 AM

   

   @All

   This is to inform you that Moneydance 2023.1 (5006) is now available from this page.

   This version includes a fix to the issue you have reported. You should simply remove the older version and install the new one or choose to overwrite it during the installation.

   Please keep us posted on your progress, Thank you!

   --
   Maddy, Infinite Kind Support

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10. 10 Posted by Noel Murray on 03 Apr, 2023 11:52 AM

    

    Thanks, Maddy, got it!

    Whilst I’m writing can I ask you something else please? Is there anyway I can set up the main menu on my mobile devices so it reflects only those “live” accounts that show on my pc? I hope I’ve explained myself, fingers crossed!

    Thanks again

    Noel
    07595601316
    Note:-no landline

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11. 11 Posted by dwg on 03 Apr, 2023 12:04 PM

    

    For account types that the mobile device displays (Bank accounts, Credit Card accounts, Asset accounts and Liability accounts) the only ones that will not show are the ones marked inactive on the desktop.

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12. 12 Posted by Noel Murray on 03 Apr, 2023 12:12 PM

    

    How do I mark them inactive please?

    Noel
    07595601316
    Note:-no landline

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13. 13 Posted by dwg on 03 Apr, 2023 12:22 PM

    

    Open the transaction register for the account, then select the menu item Account -> Edit Account.

    Mark the inactive checkbox.

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14. 14 Posted by Noel Murray on 03 Apr, 2023 01:08 PM

    

    Done it, thanks for your help.

    Noel
    07595601316<tel:07595601316>

    46 Berry Drive<x-apple-data-detectors://0/2>
    Great Sutton<x-apple-data-detectors://0/2>
    South Wirral<x-apple-data-detectors://0/2>
    CH66 4JB<x-apple-data-detectors://0/2>

    On 3 Apr 2023, at 13:22, dwg <[email blocked]> wrote:

    

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15. Maddy closed this discussion on 03 Apr, 2023 01:20 PM.