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it doesn't sync

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tallman1948

10 Oct, 2023 02:32 PM

The aqndroid phone app doesn't sync with the desktop accdounts

1. Support Staff 1 Posted by Maddy on 10 Oct, 2023 02:44 PM

   

   Hi Richard,
   We are sorry to hear about the problem you have encountered.

   In order to determine what might be causing the problem, please can you provide the information below:

   • Which version and build of Moneydance are you using? To check, open Moneydance and select Help --> About Moneydance

   • Can you let me know which operating system you're running on your computer?

   • Is your data file stored in the default location?

   Please note: if you are syncing your data with a mobile device, or another system - you should NOT move your data file to a shared folder location, like Dropbox. The file should remain on your local system if your data is being synced or shared, as outlined here.

   • When you navigate to File->Syncing which sync method do you have selected? Dropbox Folder or Dropbox Connection?

   --
   Maddy, Infinite Kind Support

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2. System closed this discussion on 09 Jan, 2024 02:50 PM.