Some data was dropped when syncing

Sally Konetski's Avatar

Sally Konetski

30 Jan, 2024 05:22 AM

In syncing Money Dance between my desktop and android phone, an account was lost on my phone. How do I retrieve it?

  1. 1 Posted by Stuart Beesley ... on 30 Jan, 2024 06:32 AM

    Stuart Beesley (Mr Toolbox)'s Avatar

    Please grab help/console and upload that here.

  2. 2 Posted by Sally Konetski on 30 Jan, 2024 01:35 PM

    Sally Konetski's Avatar

    Starting Moneydance 2023.3 (5064) at Tue Jan 30 00:41:08 EST 2024
    Settings Folder: C:\Users\sally\.moneydance
    OS: Windows 10 10.0 amd64
    Architecture: intel64
    Java: 21 (Eclipse Adoptium)
    Is in sandbox: false; restricted file access: false
    Library path: c:\program
    files\moneydance\jre\bin;C:\WINDOWS\system32;C:\WINDOWS;C:\WINDOWS\System32\Wbem;C:\WINDOWS\System32\WindowsPowerShell\v1.0\;C:\WINDOWS\System32\OpenSSH\;C:\Program
    Files\dotnet\;C:\Users\sally\AppData\Local\Microsoft\WindowsApps;%DASHLANE_DLL_DIR%;
    initialized extension moneyforesight in 0.344 seconds
    initialized extension priceui in 0.406 seconds
    Font initialisation attempted from non-UI thread. Hopping over to dispatch
    thread...
    Initializing fonts:
      default: [[Dialog]]
      printing: [[Dialog]]
      monospaced: [[Calibri, Monospaced]]
      coding: [[Hack, Monospaced]]
    fonts resolved:
     default: Dialog:12.0:style0
     mono: Calibri:12.0:style0
     coding: Hack:12.0:style0
     print: Dialog:12.0:style0
     header: Dialog:14.0:style0
     register: Dialog:11.0:style0
     reportTitle: Dialog:32.0:style0
     calendarTitle: Dialog:11.0:style0
     reportHeader: Dialog:10.0:style0
     detailTitle: Dialog:14.0:style0
    Setting look and feel class to
    com.sun.java.swing.plaf.windows.WindowsLookAndFeel
    Font initialisation attempted from non-UI thread. Hopping over to dispatch
    thread...
    ratios (0): 01-30 00:41:48.483|Initialized build Build 1038 ok
    initialized extension ratios in 37.289 seconds
    initialized extension stockglance in 0.14 seconds
    python.path: C:\Users\sally\.moneydance\python
    python.cachedir: C:\Users\sally\.moneydance\python\cache
    python.cachedir.skip: false
    toolbox:2024/01/30-00:42:57:
    #############################################################################################################################
    toolbox: toolbox_init.py initializer script running - performing some quick
    checks, logging diagnostics, then will exit....
    #############################################################################################################################

    initialized extension toolbox in 7.995 seconds
    initialized extension txtimport in 0.011 seconds
    opening last file: Money Dance 8 3_2021-06-02
    loading dataset: C:\Users\sally\.moneydance\Documents\Money Dance 8
    3_2021-06-02.moneydance
    loading with 128 bit encryption key
    reading trunk data tiksync/trunk
    trunk data loaded (1.616 seconds), checking for incremental updates
    loading un-synced txn files...
    loading synced txn files...
    toolbox:2024/01/30-00:43:07:
    -----------------------------------------------------
    Toolbox - quick information:
    -----
    MD CONSOLE FILE LOCATION: 'C:\Users\sally\.moneydance\errlog.txt'
    MD CONFIG/PREFERENCES LOCATION: 'C:\Users\sally\.moneydance\config.dict'
    -----
    BACKUPS - Save Daily: True
    BACKUPS - Keep no more than: 5 backups
    BACKUPS - Separate Backup Foldr: True
    BACKUPS - Backup Folder:
     'C:\Users\sally\.moneydance\archive\backups' (backup location exists)
    ..key - 'backup.location': '<not set>'
    ..key - 'backup.last_browsed': '<not set>'
    ..key - 'backup.last_saved': 'D:\'
    ..key - '_default_backup_dir': '<not set>'
    -----
    System Default Locale Cty/Lang: 'US' / 'en'
    MD Preference Locale Ctry/Lang: '' / ''
    MD Locale Cty/Lang: 'US' / 'en'
    Moneydance decimal point: '.'
    -----
    MD EXECUTION MODE: 2 (Normal)
    JVM - Available processor cores: 2
    JVM - Maximum memory possible: 13.3 GB
    JVM - Total memory allocated: 0.2 GB (used 0.1 GB / free 0.1 GB)
    -----------------------------------------------------

    mdwin, handling parameters:
    mdwin, handling parameters/files:
    toolbox:2024/01/30-00:44:08:
    -----------------------------------------------------
    JVM - Maximum memory possible: 13.3 GB
    JVM - Total memory allocated: 0.2 GB (used 0.1 GB / free 0.1 GB)
    -----------------------------------------------------

    mdwin, handling parameters:
    mdwin, handling parameters/files:
    mdwin, handling parameters:
    mdwin, handling parameters/files:
     reading txn file 00f34266-0826-484b-9705-e06dcbd2e60a.mdtxn
     reading txn file 69b00427-f017-4cba-8ddc-10560598a097.mdtxn
     reading txn file edd37147-bfbf-450a-9b80-aa72af270047.mdtxn
    replacing root: null () with new root: My Finances
    (2f4e11e4-e9ed-46db-9c98-f0dc03684880
    starting syncing via
    encryptedFS(GenericFSSyncFolder:dropbox_folder:base=C:\Users\sally\Dropbox\.moneydancesync:subpath=72ced409-d04d-4358-83b9-eb191765d103:)
    isPrimary=true
    MDPlus status undetermined or not activated
    extension toolbox took a while (0.283 seconds) to respond to event
    md:account:root
    set antialiasing to HRGB
    Update info received with successful signature verification
    Version info retrieved; we are up to date!
    toolbox:2024/01/30-00:46:08:
    -----------------------------------------------------
    JVM - Maximum memory possible: 13.3 GB
    JVM - Total memory allocated: 0.2 GB (used 0.1 GB / free 0.1 GB)
    -----------------------------------------------------

    Scheduling next reminders auto-commit for Tue Jan 30 00:46:35 EST 2024
     (was previously scheduled for Wed Dec 31 19:00:00 EST 1969)
    Performing periodic reminders autocommitting on Money Dance 8 3_2021-06-02
    at Tue Jan 30 00:46:40 EST 2024
    Scheduling next reminders auto-commit for Tue Jan 30 03:46:40 EST 2024
     (was previously scheduled for Wed Dec 31 19:00:00 EST 1969)
    mdwin, handling parameters:
    "C:\Users\sally\.moneydance\archive\backups\Money Dance 8
    3_2021-06-02.2024-01-30.moneydancearchive"
    mdwin, handling parameters/files:
    "C:\Users\sally\.moneydance\archive\backups\Money Dance 8
    3_2021-06-02.2024-01-30.moneydancearchive"
    Character encoding ISO-8859-8 not available. Ignoring.
    loading dataset: C:\Users\sally\.moneydance\Documents\Money Dance 8
    3_2021-06-02_2024-01-30.moneydance
    loading with 128 bit encryption key
    reading trunk data tiksync/trunk
    trunk data loaded (0.197 seconds), checking for incremental updates
    loading un-synced txn files...
    loading synced txn files...
     reading txn file 00f34266-0826-484b-9705-e06dcbd2e60a.mdtxn
     reading txn file 69b00427-f017-4cba-8ddc-10560598a097.mdtxn
     reading txn file edd37147-bfbf-450a-9b80-aa72af270047.mdtxn
    replacing root: null () with new root: My Finances
    (2f4e11e4-e9ed-46db-9c98-f0dc03684880
    event listener
    com.moneydance.apps.md.view.gui.sidebar.SideBarModel$SideBarEventListener@40d5eb04
    took a while (0.307 seconds) to respond to event md:file:presave
    starting syncing via
    encryptedFS(GenericFSSyncFolder:dropbox_folder:base=C:\Users\sally\Dropbox\.moneydancesync:subpath=72ced409-d04d-4358-83b9-eb191765d103:)
    isPrimary=true
    Scheduling next reminders auto-commit for Tue Jan 30 00:55:11 EST 2024
     (was previously scheduled for Tue Jan 30 03:46:40 EST 2024)
    Was asked to re-open same account book: Money Dance 8
    3_2021-06-02_2024-01-30
     no-op'ing
    MDPlus status undetermined or not activated
    Compacting old transaction logs
    backing up file...
    saving automatic backup file:
    C:\Users\sally\.moneydance\archive\backups\Money Dance 8
    3_2021-06-02.2024-01-30.moneydancearchive
    starting syncing via
    encryptedFS(GenericFSSyncFolder:dropbox_folder:base=C:\Users\sally\Dropbox\.moneydancesync:subpath=72ced409-d04d-4358-83b9-eb191765d103:)
    isPrimary=true
    finished backing up file; now to remove expired backups...
    completed removal of expired backups
    Performing periodic reminders autocommitting on Money Dance 8
    3_2021-06-02_2024-01-30 at Tue Jan 30 00:57:32 EST 2024
    Scheduling next reminders auto-commit for Tue Jan 30 03:57:32 EST 2024
     (was previously scheduled for Wed Dec 31 19:00:00 EST 1969)
    Performing periodic reminders autocommitting on Money Dance 8
    3_2021-06-02_2024-01-30 at Tue Jan 30 03:57:41 EST 2024
    Scheduling next reminders auto-commit for Tue Jan 30 06:57:41 EST 2024
     (was previously scheduled for Wed Dec 31 19:00:00 EST 1969)
    Performing periodic reminders autocommitting on Money Dance 8
    3_2021-06-02_2024-01-30 at Tue Jan 30 08:14:58 EST 2024
    Scheduling next reminders auto-commit for Tue Jan 30 11:14:58 EST 2024
     (was previously scheduled for Wed Dec 31 19:00:00 EST 1969)
    mdata-v1 sync status. Local modified: Tue Jan 30 08:15:09 EST 2024; Remote
    modification: Tue Jan 30 08:15:12 EST 2024; needsPush: false
      checking for txn logs...
    mdata-v1 sync status. Local modified: Tue Jan 30 08:15:09 EST 2024; Remote
    modification: Tue Jan 30 08:15:12 EST 2024; needsPush: false
      checking for txn logs...
    mdata-v1 sync status. Local modified: Tue Jan 30 08:15:09 EST 2024; Remote
    modification: Tue Jan 30 08:15:12 EST 2024; needsPush: false
      checking for txn logs...
    mdata-v1 sync status. Local modified: Tue Jan 30 08:15:09 EST 2024; Remote
    modification: Tue Jan 30 08:15:12 EST 2024; needsPush: false
      checking for txn logs...
    mdata-v1 sync status. Local modified: Tue Jan 30 08:15:09 EST 2024; Remote
    modification: Tue Jan 30 08:15:12 EST 2024; needsPush: false
      checking for txn logs...
    mdata-v1 sync status. Local modified: Tue Jan 30 08:15:09 EST 2024; Remote
    modification: Tue Jan 30 08:15:12 EST 2024; needsPush: false
      checking for txn logs...
    mdata-v1 sync status. Local modified: Tue Jan 30 08:15:09 EST 2024; Remote
    modification: Tue Jan 30 08:15:12 EST 2024; needsPush: false
      checking for txn logs...
    mdata-v1 sync status. Local modified: Tue Jan 30 08:15:09 EST 2024; Remote
    modification: Tue Jan 30 08:15:12 EST 2024; needsPush: false
      checking for txn logs...
    mdata-v1 sync status. Local modified: Tue Jan 30 08:15:09 EST 2024; Remote
    modification: Tue Jan 30 08:15:12 EST 2024; needsPush: false
      checking for txn logs...
    mdata-v1 sync status. Local modified: Tue Jan 30 08:15:09 EST 2024; Remote
    modification: Tue Jan 30 08:15:12 EST 2024; needsPush: false
      checking for txn logs...
    mdata-v1 sync status. Local modified: Tue Jan 30 08:15:09 EST 2024; Remote
    modification: Tue Jan 30 08:15:12 EST 2024; needsPush: false
      checking for txn logs...
    mdata-v1 sync status. Local modified: Tue Jan 30 08:15:09 EST 2024; Remote
    modification: Tue Jan 30 08:15:12 EST 2024; needsPush: false
      checking for txn logs...
    Ran 1 of 2 MDP tasks @ Tue Jan 30 08:24:53 EST 2024) forcedRefresh=true
    Money Dance 8 3_2021-06-02_2024-01-30[2 tasks] adding local txn file to
    upload buffer: tiksync/out/20240130132501_555.txn
    there are txns to buffer in the outgoing file (numbytes: 6126)
    Money Dance 8 3_2021-06-02_2024-01-30[2 tasks] uploading buffer file to
    syncFolder
    mdata-v1 sync status. Local modified: Tue Jan 30 08:25:04 EST 2024; Remote
    modification: Tue Jan 30 08:15:12 EST 2024; needsPush: true
      checking for txn logs...
    dropboxsync: saving state to sync folder: mdata-v1
    mobile sync completed in 30 ms
    mdata-v1 sync status. Local modified: Tue Jan 30 08:25:04 EST 2024; Remote
    modification: Tue Jan 30 08:25:05 EST 2024; needsPush: false
      checking for txn logs...
    mdata-v1 sync status. Local modified: Tue Jan 30 08:25:04 EST 2024; Remote
    modification: Tue Jan 30 08:25:05 EST 2024; needsPush: false
      checking for txn logs...
    mdata-v1 sync status. Local modified: Tue Jan 30 08:25:04 EST 2024; Remote
    modification: Tue Jan 30 08:25:05 EST 2024; needsPush: false
      checking for txn logs...
    mdata-v1 sync status. Local modified: Tue Jan 30 08:25:04 EST 2024; Remote
    modification: Tue Jan 30 08:25:05 EST 2024; needsPush: false
      checking for txn logs...
    mdata-v1 sync status. Local modified: Tue Jan 30 08:25:04 EST 2024; Remote
    modification: Tue Jan 30 08:25:05 EST 2024; needsPush: false
      checking for txn logs...
    mdata-v1 sync status. Local modified: Tue Jan 30 08:25:04 EST 2024; Remote
    modification: Tue Jan 30 08:25:05 EST 2024; needsPush

  3. 3 Posted by Stuart Beesley ... on 30 Jan, 2024 02:48 PM

    Stuart Beesley (Mr Toolbox)'s Avatar

    Nothing obvious.

    Can you add a dummy txn into that account and see if it appears?

    Also, check it’s not hidden/inactive etc?

  4. 4 Posted by Sally Konetski on 30 Jan, 2024 03:15 PM

    Sally Konetski's Avatar

    I added a "Dummy" account and it syncs just fine. The bank account I'm
    referencing is present on my PC. However, not on my android. How do I
    find out if it's hidden on my android?

    Sally

  5. 5 Posted by Stuart Beesley ... on 30 Jan, 2024 03:35 PM

    Stuart Beesley (Mr Toolbox)'s Avatar

    I wanted you to add a dummy transaction into the account that’s not appearing.

    On the PC check tools/accounts and confirm it’s not inactive.

  6. 6 Posted by Sally Konetski on 30 Jan, 2024 04:22 PM

    Sally Konetski's Avatar

    Added a dummy transaction into the account. Checked Tools and it's
    active.

    Not sure if I'm clear on what took place, however the whole bank account
    disappeared in the app, label and all!... not just the transactions. It's
    gone! I deleted and reinstalled the app last night thinking it would
    re-appear. Everything appeared but the referenced bank account. Now I'm
    thinking the problem is within the app on my phone. Still don't know how or
    why it disappeared.

    Sally

  7. 7 Posted by Stuart Beesley ... on 30 Jan, 2024 06:10 PM

    Stuart Beesley (Mr Toolbox)'s Avatar

    You can try this... Toolbox, update mode, advanced, force REFRESH/PUSH sync... wait 5 mins, restart MD, restart the phone...

  8. 8 Posted by Sally Konetski on 30 Jan, 2024 07:06 PM

    Sally Konetski's Avatar

    That Toolbox is a scary place to be for someone like me. All those
    disclaimers... eeeek! I got through all the steps and it is still
    troublesome. Nothing changed. It seems if the dummy transaction remains
    in the account, all is well. When I delete it or change it to $0.00, the
    account disappears. It's like that transaction is a placeholder. Crazy!
    Sally

  9. 9 Posted by Stuart Beesley ... on 30 Jan, 2024 07:29 PM

    Stuart Beesley (Mr Toolbox)'s Avatar

    So you can see the account sometimes?

    I think accounts hide themselves when the balance becomes zero?

  10. 10 Posted by Sally Konetski on 30 Jan, 2024 07:43 PM

    Sally Konetski's Avatar

    This must be one of those accounts. Oddly enough, my other bank accounts
    (such as a CD that I cashed out or a paid off credit card) remain visible
    with a zero balance. I think that life just got better realizing that this
    account can not be zero-d out in the Money Dance app.

    Thanks for all your help, Stuart. You've earned your pay today!
    Sally

  11. 11 Posted by derekkent23 on 31 Jan, 2024 08:46 AM

    derekkent23's Avatar

    I am not support staff, just a user.
    Hi Sally

    Close your Moneydance App on your Android.
    On your computer highlight the problem account in the Side Bar, list on the left.
    Then click ACCOUNT – EDIT ACCOUNT and ensure nether of the tick boxes in the screen shot are ticked.
    I any were ticked wait a couple of minutes and then open your Android app and see if the account appears.

    Hope this helps.

  12. 12 Posted by Sally Konetski on 31 Jan, 2024 02:20 PM

    Sally Konetski's Avatar

    YIPPY!!! Easy fix! Just needed to know how! Thanks a bunch!!!

    Happy Dance,
    Sally

    On Wed, Jan 31, 2024 at 3:46 AM derekkent23 <[email blocked]>
    wrote:

  13. 13 Posted by derekkent23 on 31 Jan, 2024 02:51 PM

    derekkent23's Avatar

    I am not support staff, just a user.
    Hi Sally

    Glad I was able to help.

    Have Fun, Stay Safe.

  14. Maddy closed this discussion on 31 Jan, 2024 02:57 PM.

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