Syncing freezing

Jeff Breen's Avatar

Jeff Breen

03 Feb, 2024 05:16 PM

Hi I am trying to set up syncing between two Mac laptops. When I go into File > Sync the sync box doesnt appear and Moneydance freezes. This happens on both computers. I have tried deleting all files in dropbox. Anyone got any ideas?

  1. 1 Posted by Stuart Beesley ... on 03 Feb, 2024 07:17 PM

    Stuart Beesley (Mr Toolbox)'s Avatar

    After this happens grab help/console. Upload here.

  2. 2 Posted by Jeff Breen on 04 Feb, 2024 10:05 AM

    Jeff Breen's Avatar

    What do you mean?

  3. 3 Posted by Stuart Beesley ... on 04 Feb, 2024 02:25 PM

    Stuart Beesley (Mr Toolbox)'s Avatar

    Use the menubar help option. Select help/show console. Click save (to file). Upload that file here.

  4. 4 Posted by Lynne Breen on 04 Feb, 2024 04:42 PM

    Lynne Breen's Avatar

    Moneydance console file, as requested.

  5. 5 Posted by Stuart Beesley ... on 04 Feb, 2024 05:45 PM

    Stuart Beesley (Mr Toolbox)'s Avatar

    Here's your error:

    java.lang.Exception: Not linked to Dropbox
    

    On the basis that you have not already got a working sync method..? If you have sync working with other devices - stop and let me know? Otherwise....

    BACKUP FIRST

    Install Dropbox client on both computers.
    log the dropbox client in and make sure that's working on both computers
    On primary..Install/run toolbox extension. update mode. advanced menu. Force reset sync settings...
    Then setup sync again. File/Syncing/Dropbox folders... Get the web popup link. Copy / paste the code that appears etc....
    Now on the secondary. File/New/Open sync copy. Select the sync dataset you just created....

    ??

  6. 6 Posted by Lynne Breen on 04 Feb, 2024 06:43 PM

    Lynne Breen's Avatar

    Stuart,
    I don’t have syncing on any device. The Alternative method you describe sounds a bit too techy for me. I’m not that computer literate to do that. I thinks I will just use Moneydance on the one compter. Thanks for trying to help.
    regards
    Jeff Breen

  7. 7 Posted by Stuart Beesley ... on 04 Feb, 2024 06:51 PM

    Stuart Beesley (Mr Toolbox)'s Avatar

    Hi, honestly, it's not techy, just follow the steps....

  8. 8 Posted by dwg on 04 Feb, 2024 08:52 PM

    dwg's Avatar

    Many users of Moneydance are not techy.

    Setting up syncing is really a matter of just following the procedure and doing it step by step.

  9. System closed this discussion on 05 May, 2024 09:00 PM.

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