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Syncing freezing

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Jeff Breen

03 Feb, 2024 05:16 PM

Hi I am trying to set up syncing between two Mac laptops. When I go into File > Sync the sync box doesnt appear and Moneydance freezes. This happens on both computers. I have tried deleting all files in dropbox. Anyone got any ideas?

1. 1 Posted by Stuart Beesley ... on 03 Feb, 2024 07:17 PM

   

   After this happens grab help/console. Upload here.

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2. 2 Posted by Jeff Breen on 04 Feb, 2024 10:05 AM

   

   What do you mean?

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3. 3 Posted by Stuart Beesley ... on 04 Feb, 2024 02:25 PM

   

   Use the menubar help option. Select help/show console. Click save (to file). Upload that file here.

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4. 4 Posted by Lynne Breen on 04 Feb, 2024 04:42 PM

   

   Moneydance console file, as requested.

   

   • Moneydance_console_file 5.02 KB
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5. 5 Posted by Stuart Beesley ... on 04 Feb, 2024 05:45 PM

   

   Here's your error:
   

   java.lang.Exception: Not linked to Dropbox
   

   On the basis that you have not already got a working sync method..? If you have sync working with other devices - stop and let me know? Otherwise....

   BACKUP FIRST

   Install Dropbox client on both computers.
   log the dropbox client in and make sure that's working on both computers
   On primary..Install/run toolbox extension. update mode. advanced menu. Force reset sync settings...
   Then setup sync again. File/Syncing/Dropbox folders... Get the web popup link. Copy / paste the code that appears etc....
   Now on the secondary. File/New/Open sync copy. Select the sync dataset you just created....

   ??

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6. 6 Posted by Lynne Breen on 04 Feb, 2024 06:43 PM

   

   Stuart,
   I don’t have syncing on any device. The Alternative method you describe sounds a bit too techy for me. I’m not that computer literate to do that. I thinks I will just use Moneydance on the one compter. Thanks for trying to help.
   regards
   Jeff Breen

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7. 7 Posted by Stuart Beesley ... on 04 Feb, 2024 06:51 PM

   

   Hi, honestly, it's not techy, just follow the steps....

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8. 8 Posted by dwg on 04 Feb, 2024 08:52 PM

   

   Many users of Moneydance are not techy.

   Setting up syncing is really a matter of just following the procedure and doing it step by step.

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9. System closed this discussion on 05 May, 2024 09:00 PM.