Syncing menu will not open

Jeremy Goff's Avatar

Jeremy Goff

13 Jul, 2024 04:18 PM

We have been using MoneyDance for years and at some point, our DropBox syncing stopped working. Below you will see the error and we cannot change anything because the 'Syncing' menu option never opens for us to make any changes. Is there a way to "manually" disable syncing so that the Syncing menu will open and we can go through the syncing setup again?

Error:
20240713-10:54:21.146: replacing root: null () with new root: TheGoffs (e74fba1a-355d-4852-ba3e-ca27ef04843b
getting account info from dropbox failed: com.dropbox.core.InvalidAccessTokenException: {"error":{".tag":"invalid_access_token"},"error_summary":"invalid_access_token/"}
Error creating or resetting syncing process:java.lang.Exception: Not linked to Dropbox
java.lang.Exception: Not linked to Dropbox
at com.moneydance.apps.md.view.gui.sync.DropboxSyncConfigurer.getSyncFolder(DropboxSyncConfigurer.java:77)
at com.moneydance.apps.md.controller.sync.SyncManager.loadSyncFolderForData(SyncManager.java:75)
at com.moneydance.apps.md.controller.sync.SyncManager.dataFileWasLoaded(SyncManager.java:62)
at com.moneydance.apps.md.view.gui.MoneydanceGUI.dataFileOpened(MoneydanceGUI.java:1810)
at com.moneydance.apps.md.view.gui.MoneydanceGUI$DataFileOpener.run(MoneydanceGUI.java:1766)
at java.desktop/java.awt.event.InvocationEvent.dispatch(Unknown Source)
at java.desktop/java.awt.EventQueue.dispatchEventImpl(Unknown Source)
at java.desktop/java.awt.EventQueue$4.run(Unknown Source)
at java.desktop/java.awt.EventQueue$4.run(Unknown Source)
at java.base/java.security.AccessController.doPrivileged(Unknown Source)
at java.base/java.security.ProtectionDomain$JavaSecurityAccessImpl.doIntersectionPrivilege(Unknown Source)
at java.desktop/java.awt.EventQueue.dispatchEvent(Unknown Source)
at java.desktop/java.awt.EventDispatchThread.pumpOneEventForFilters(Unknown Source)
at java.desktop/java.awt.EventDispatchThread.pumpEventsForFilter(Unknown Source)
at java.desktop/java.awt.EventDispatchThread.pumpEventsForHierarchy(Unknown Source)
at java.desktop/java.awt.EventDispatchThread.pumpEvents(Unknown Source)
at java.desktop/java.awt.EventDispatchThread.pumpEvents(Unknown Source)
at java.desktop/java.awt.EventDispatchThread.run(Unknown Source)

  1. 1 Posted by Stuart Beesley ... on 13 Jul, 2024 05:04 PM

    Stuart Beesley (Mr Toolbox)'s Avatar

    Toolbox extension. Update mode. Advanced. Force reset sync settings.

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