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Account Name Change

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Don Gilfillan-Jones

Oct 14, 2024 @ 01:57 PM

I made a change to an account's name. This change was able to sync across to all other PCs with out an issue via Dropbox sync. However, on all of my iPhone syncs, the account completely disappeared. What I have already tried:

- turn off all sync from all computers, deleted dropbox ".moneydance" folder... and re-setup all of the sync
- tried to change the name back and it still will not come up

What do I need to do to be able to select the account I changed the name on?

1. Support Staff 1 Posted by Maddy on Oct 14, 2024 @ 02:42 PM

   

   Hi Don,
   We are sorry to hear about the problem you have encountered.

   Can you check if this account was accidentally marked as “Inactive” as described here, perhaps?
   This would prevent it from being synced with your mobile devices.

   I hope this information is helpful. Please let us know if you have further questions or need more assistance.

   --
   Maddy, Infinite Kind Support

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2. 2 Posted by Don Gilfillan-J... on Oct 14, 2024 @ 02:45 PM

   

   Hi Maddy,

   The weirdest thing. It finally showed up on my phones AFTER I added a transaction into that account. WHY!!!!!!!!!!! Hahaha

   So all is well now.

   Thanks,
   Don G.
   ________________________________

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3. Support Staff 3 Posted by Maddy on Oct 14, 2024 @ 03:08 PM

   

   You are welcome!
   I'm very pleased to hear that.
   I'll close this discussion for now, but do not hesitate to contact us again, if you need further assistance.

   --
   Maddy, Infinite Kind Support

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4. System closed this discussion on Jan 13, 2025 @ 03:10 PM.