Moneydance not syncing to mobile app
I have Moneydance 24.4 which is set up to sync via Dropbox to the Android mobile app. It has either stopped syncing or is doing so very infrequently: today (21 Jan) it shows the last sync as 09.49 on 15 January. Any advice please? Ad can I sync manually? Thanks.
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1 Posted by dwg on 21 Jan, 2026 11:08 AM
The main thread on this issue is
https://infinitekind.tenderapp.com/discussions/iphone-ipod-touch-ipad-android-app-questions/19964-android-app-is-not-finding-the-dropbox-folder
Support Staff 2 Posted by Maddy on 21 Jan, 2026 12:10 PM
Hi Helen,
We are sorry to hear about the problem you have encountered.
Which version of the mobile app are you running?
To check, find the app on your mobile device, press and hold its icon, select the info option, and scroll all the way to the bottom
If you haven't already, you could try to instal version 2025 (BUILD 20250323) of the Android mobile app.
This version is available for download here - at bottom right of the page, or via Google Play.
You can subscribe to the Google Play services beta using a web browser, or directly through your device.
After you've signed up, it will be automatically downloaded on all devices using the Google account you signed up with. After re-starting your device, you will be running the beta version.
Finally, you can turn on automatic updates, as follow:
Open Google Play.
Tap the icon with three horizontal lines on the top-left.
Tap Settings.
Tap Auto-update apps.
Please keep us posted on your progress, Thank you!
--
Maddy, Infinite Kind Support
3 Posted by helen3lbl on 22 Jan, 2026 10:19 AM
Hi Maddy
Thank you for your advice. I now have the up to date mobile app and it
seems to be working OK - I struggled a bit along the way as the app
couldn't access my sync file (too many passwords that I didn't know), but I
think I've got there. Many thanks.
Best regards
*Helen*
*Helen Simpson*
Support Staff 4 Posted by Maddy on 22 Jan, 2026 11:02 AM
Thanks for following up, Helen!
I'm happy to hear that everything is sorted now.
I'll go ahead and close this discussion for the time being, but please feel free to reach out if you need any further assistance.
--
Maddy, Infinite Kind Support
Maddy closed this discussion on 22 Jan, 2026 11:02 AM.
helen3lbl re-opened this discussion on 30 Jan, 2026 09:52 AM
5 Posted by helen3lbl on 30 Jan, 2026 09:52 AM
Hi Maddy
It was great for a few days, but sadly it didn't last; it hasn't sync-ed
since 27 January. Any more suggestions?
Many thanks.
*Helen*
*Helen Simpson*
Support Staff 6 Posted by Maddy on 30 Jan, 2026 11:08 AM
Please navigate to Extensions->Manage Extensions and install the Toolbox
Launch the Toolbox and choose "Update Mode".
Click Menu Advanced Options
This will reset and update sync with a new consolidated dataset.
Please keep us posted on your progress, Thank you!
--
Maddy, Infinite Kind Support
7 Posted by Paul Darken on 30 Jan, 2026 12:03 PM
Having the same issue, also started 3 days ago. I have signed up for beta and it says 2022.2 as the version (despite using the link from your preview page)
Support Staff 8 Posted by Maddy on 30 Jan, 2026 01:01 PM
@Paul
You’ll need to uninstall version 2022.2 first. To do this, press and hold the Moneydance mobile app icon, select Uninstall, and then restart your phone.
Next, open the Google Play Store on your device.
Search for Moneydance, then tap the Info button.
Select App details in store.
Scroll down and tap Join to enrol in the beta programme.
After joining, install the beta version and restart your phone once more.
--
Maddy, Infinite Kind Support
9 Posted by Jack on 30 Jan, 2026 01:51 PM
I've had real problem with the android app so I un installed and now google playstore is saying thatthe app isn't available because it was made for an older version of android.... I'm on a galaxy S21.
Support Staff 10 Posted by Maddy on 30 Jan, 2026 02:03 PM
Unfortunately, we’re aware of these issues that the current Beta doesn't seem to cure fully,
Please stay assured that a fix has already been included in the updated Android mobile app. This update should become available within the next few days.
Thank you for your patience, and we sincerely apologise for the inconvenience this has caused.
--
Maddy, Infinite Kind Support
11 Posted by helen3lbl on 01 Feb, 2026 06:36 AM
Hi Maddy
I have been through the process, though it is quite difficult and I can't
swear I got everything right. But on reinstalling the app it tells me
there is no Dropbox folder to access. What do I do next?
Thanks.
Helen
sent from my mobile
On Fri, 30 Jan 2026, 14:03 Maddy, <[email blocked]> wrote:
Support Staff 12 Posted by Maddy on 02 Feb, 2026 02:32 PM
@Helen
It may be easier to open this link directly in your phone’s browser: https://infinitekind.com/preview
Once the page loads, scroll down and tap “Beta Sign Up”, then install the latest BETA version.
After installing version 2026 Beta, restart your devices in turn.
Launch the mobile app and navigate to Settings->Reset, then restart your phone.
Please keep us posted on your progress, Thank you!
--
Maddy, Infinite Kind Support
13 Posted by John Bradley on 02 Feb, 2026 05:51 PM
Hi
I had the same problem with my android app. Seems to have been playing up for a few weeks but 27 Jan failed to replicate. I spent a while uninstalling and restarting my phone before I found this thread. I have a Google Pixel 9a. I've followed the above and my file has replicated onto my phone accurately and quickly. However if I try and enter a transaction on my android app I'm unable to save the transaction. The Moneydance App seems to take over the whole screen but the top and bottom of the App 'buttons' are not touchable/responding
14 Posted by Les on 03 Feb, 2026 01:35 AM
Hi group, something happened to this Android app back in September, last year. Up until then I could sync and enter new transactions. I tried to use it 2 days ago on my phone and it just loaded a data set dated September 2025. As there's no Sync button - a great annoyance - I tried to (re)sync it from my PC with no luck. Reinstalled the Android version - 2022.2 - from the Playstore, but only the attached screen shows up after starting the app. Thank you to Maddy for the assistance provided, but the developer should ensure that the app works as intended and a working version is let loose on the unsuspecting public and not having to deal with beta versions. I am using a paid version of MD, so I am really peed off.
15 Posted by helen3lbl on 03 Feb, 2026 10:54 AM
Hi Maddy
Thank you again. I confess that I did not find the processes easy, being
no IT expert, but I have done what you said and I'm happy to say that it is
now working. Fingers crossed it stays this time.
Best regards
*Helen*
*Helen Simpson*
On Mon, 2 Feb 2026 at 14:32, Maddy <[email blocked]> wrote:
Support Staff 16 Posted by Maddy on 03 Feb, 2026 12:47 PM
Thanks for following up, Helen!
I'm very pleased to hear that the mobile app is working for you now.
Please note the final fix will be included in the stable release once the main issues have been resolved in the beta and the Play Store has approved the update. That’s usually the last step before it becomes available to everyone in a more straightforward way.
Thank you for your patience
--
Maddy, Infinite Kind Support
17 Posted by Jack on 25 Feb, 2026 12:09 PM
do we have a timeline or possible date for stable release?
Support Staff 18 Posted by Maddy on 25 Feb, 2026 01:06 PM
@Jack
Unfortunate, we are unable to provide and ETA at the moment.
A public release can only happen once two key steps are completed:
All relevant fixes have been implemented and fully verified in the Beta version, and Google Play has reviewed and authorized the final build for public distribution.
Until both of these conditions are met, we’re not able to push the update to all users.
--
Maddy, Infinite Kind Support