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App not syncing

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Graham

30 Jan, 2026 12:44 PM

I recently had an issue with the app not syncing or saving transactions since 26 or 27 January. It seemed to coincide with a big Android update, that may be a coincidence but various other apps also needed reconfiguring after the Android update. I searched the various forums and came up with various suggested solutions - disconnecting and reconnecting Dropbox/updating the app/uninstalling and reinstalling the app... none of them worked.
What did work was installing the beta version of the Moneydance app. You can find it here: https://infinitekind.com/preview

1. Support Staff 1 Posted by Maddy on 30 Jan, 2026 01:51 PM

   

   Hi Graham,
   Thank you for contacting Moneydance support.
   Unfortunately, we’re aware of this issue, and the current Beta doesn’t fully resolve it. Please be assured that a fix has already been included in the updated Android mobile app, which should become available within the next few days.

   Thank you for your patience, and we’re sorry for the inconvenience this has caused.

   --
   Maddy, Infinite Kind Support

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2. 2 Posted by tom.mcdougal.84 on 08 Feb, 2026 10:11 PM

   

   I have been checking the Play store and as of today (2/8/26) there is no update, at least not for my Galaxy Note 9 running Android version 10. Hoping I'm not aged out of this update?

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3. Support Staff 3 Posted by Maddy on 09 Feb, 2026 11:13 AM

   

   Hi Tom,

   You can install version 2026 of the Android app. This is a BETA version.

   First, press and hold the Moneydance mobile icon to uninstall v.2022, then restart your phone.

   After that, join the beta program so you can install version 2026 of the Android app.
   You can download it from the bottom‑right corner of the preview page or directly through Google Play.

   To join the Google Play Services beta:
   You can sign up either in a web browser or directly on your device. Once you’re enrolled, the beta version will automatically download to any device using the same Google account. After restarting your device, the beta will be active.

   To enable automatic updates:

   Open Google Play

   Tap the menu in the top‑left

   Go to Settings

   Select Auto‑update apps

   Please keep us posted on your progress, Thank you!

   --
   Maddy, Infinite Kind Support

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