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Moneydance does not find sync file on Dropbox

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Andy

17 Apr, 2026 01:55 AM

A few months ago my wife's Pixel 8a stopped syncing. I tried removing the app and reinstalling. After entering the password for Dropbox the phone displays a screen with "Choose a Data Set" "Moneydance found the files below synced to your Dropbox account. Please select the file You'd like to sync on this device." at the top but the sync file is not displayed. The rest of the screen is blank. I have tried multiple times over the past couple months with the same result. Can you help get the sync working again?

1. 1 Posted by derekkent23 on 17 Apr, 2026 07:21 AM

   

   I am not support staff, just a user.
   Hi Andy

   At the moment the only way forward is to uninstall the Android app. Sign up as a Beta tester at https://infinitekind.com/preview

   Wait some time until Play Store recognise you are now a Beta tester and on your Android install the 2026 Beta build. Set up syncing on your phone and wait for it to sync.

   Hope this helps

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2. Support Staff 2 Posted by Maddy on 17 Apr, 2026 10:37 AM

   

   Hi Andy,
   We are sorry to hear about the problem you have encountered.

   Although version 2022 is no longer functional, you could install version 2026 of the Android app.
   - This BETA release includes support for Android versions up to 16

   First, press and hold the Moneydance mobile icon to uninstall v.2022, then restart your phone.

   After that, you should join the beta program so you can install version 2026 of the Android app.

   You should navigate to Manage Apps and device on your phone and choose
   All apps to update.

   You can download it from the bottom‑right corner of the preview page or directly through Google Play.

   To join the Google Play Services beta:

   You can sign up either in a web browser or directly on your device. Once you’re enrolled, the beta version will automatically download to any device using the same Google account. After restarting your device, the beta will be active.

   To enable automatic updates:

   Open Google Play

   Tap the menu in the top‑left

   Go to Settings

   Select Auto‑update apps

   I hope this information is helpful. Please let us know if you have further questions or need more assistance.

   --
   Maddy, Infinite Kind Support

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