tag:infinitekind.tenderapp.com,2009-01-14:/discussions/online-banking/1246196-cannot-download-amex-charge-card-tranaaction-to-moneydance-on-a-macInfinite Kind: Discussion 2023-08-17T18:40:23Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/589631022023-05-18T00:38:35Z2023-05-18T00:38:35Zcannot download Amex charge card tranaaction to Moneydance - on a Mac<div><p>just a user - more information would be useful.</p>
<p>What version of Moneydance? On a mac, got it.</p>
<p>When you say "cannot download", do you mean via direct connect, Moneydance+, or importing a downloaded file from the Amex website (and if this last one, what file type)?</p>
<p>Also, was it working before and now it is not, or you are still trying to get this set up and not succeeding?</p></div>dtdtag:infinitekind.tenderapp.com,2009-01-14:Comment/589631022023-05-18T11:29:54Z2023-05-18T11:29:54Zcannot download Amex charge card tranaaction to Moneydance - on a Mac<div><p>Hi,<br>
We are sorry to hear about the problem you have encountered.</p>
<p>According to the information you've shared in <a href="https://infinitekind.tenderapp.com/discussions/online-banking/25981-american-express-download-to-moneydance">this thread</a> you are encountering problems manually importing/downloading QFX files from Amex, is this correct?</p>
<p>Could you let us know which version and build of Moneydance are you using?<br>
To check, open Moneydance and select Moneydance --> About Moneydance</p>
<p>Generally, you could check the following:</p>
<p>The filter at the top of the register should be set to "All".</p>
<p>There is a button that toggles between <strong>"split"</strong> and <strong>"combined mode"</strong> at the top-right corner of the register, next to <strong>New Transaction</strong>.</p>
<p>If this is in <strong>split mode</strong>, then all <a href="https://infinitekind.tenderapp.com/kb/online-banking-and-bill-pay/confirm-downloaded-data">unconfirmed transactions</a> will be shown in a second register which appears below the regular register.</p>
<p>This can sometimes be collapsed, so that all it shows is a bar with a label that says "N unconfirmed transactions". If you see that bar, drag it up vertically and you'll see the unconfirmed transactions in that list.</p>
<p>I hope this information is helpful. Please let us know if you have further questions or need more assistance.</p>
<p>--<br>
Maddy, Infinite Kind Support</p></div>Maddytag:infinitekind.tenderapp.com,2009-01-14:Comment/589631022023-05-18T18:33:32Z2023-05-18T18:33:32Zcannot download Amex charge card tranaaction to Moneydance - on a Mac<div><p>just a user - QFX files are now downloaded from the American Express website by choosing Quicken as the download "format"...</p>
<p>is this what you were asking about?</p></div>dtd