account not found

Doc w.'s Avatar

Doc w.

09 Dec, 2023 10:41 PM

Since switching to Moneydance from Quicken, I've never been able to download transactions from one of my three accounts. All at the same bank. one account just wont transfer transactions!! suggestions please. Bank says, oh we only do quicken transfers and assistance.

  1. Support Staff 1 Posted by Ethan on 11 Dec, 2023 03:48 AM

    Ethan's Avatar

    Hello,

    Which bank are you trying to connect with? What method are you using to connect? Direct connections, Moneydance+, downloading and importing a particular file type, etc?

    Ethan
    Infinite Kind Support

  2. 2 Posted by Doc w. on 11 Dec, 2023 01:29 PM

    Doc w.'s Avatar

    Moneydance paid, PNC, and I'm able to connect with two accounts with no
    problem but one one does not connect. It says account not found. PNC's
    support staff got me hooked up when I first started using it with no
    problems but the last time I called couple days ago they denied having any
    knowledge of money dance.

  3. 3 Posted by Doc w. on 11 Dec, 2023 01:36 PM

    Doc w.'s Avatar

    I'm just trying to download transactions

  4. System closed this discussion on 11 Mar, 2024 01:40 PM.

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