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Double subscription - monthly and annual

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andrea_k

22 Dec, 2023 02:15 PM

This comment was split from the discussion: download is not working (this should not be private - I do not know why it is)

Hi, I am again not getting downloads. I suspect that this is still a problem with my changing my debit card. IMy schwab account shows Paddlenet in the pending transactions from about a week ago. I am attaching the error log.

• error_log_moneydance_-_dec_22nd_.docx 53.5 KB

1. Support Staff 1 Posted by Maddy on 22 Dec, 2023 02:17 PM

   

   Hi Andrea,
   We are sorry to hear about the problem you have encountered.

   Currently you have two subscription an annual subscription and a monthly subscription. Which would you like to keep?

   Thank you

   --
   Maddy, Infinite Kind Support

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2. 2 Posted by andrea_k on 22 Dec, 2023 09:28 PM

   

   I guess the annual. I really don't care. Is that why I am not getting downloads?

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3. 3 Posted by andrea_k on 22 Dec, 2023 09:29 PM

   

   A couple of weeks ago I tried to change the monthly to my new debit card. When that did not work I tried an annual.

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4. 4 Posted by andrea_k on 22 Dec, 2023 11:57 PM

   

   Should I be doing something?

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5. 5 Posted by andrea_k on 23 Dec, 2023 03:55 PM

   

   I am now getting downloads (HURRAH!!!!). but I have to choose between two connections. How do I get rid of one?

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6. Support Staff 6 Posted by Maddy on 27 Dec, 2023 12:36 PM

   

   As I've mentioned in post 1 of this thread you have two active subscription, to prevent further confusion and duplicates, you should cancel one of them (or we could do it in your behalf). Please see the details below and let us know which you wish to cancel the monthly or the yearly subscription?

   Subscription ID 19944866
   Plan Paused
   Reason: Dunning Failed on Dec 18, 2023

   ---

   Subscription ID
   24419122
   US$40.00 every year
   Trial: 30 days
   Next Payment of US$43.55 is next Due on Jan 17, 2024

   --
   Maddy, Infinite Kind Support

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7. 7 Posted by andrea_k on 18 Jan, 2024 07:14 PM

   

   Please cancel the monthly and keep the yearly

   Thank you
   Andrea Allen Knutson

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8. Support Staff 8 Posted by Maddy on 19 Jan, 2024 09:43 AM

   

   As you requested, I have asked our payment processing partners Paddle to process a refund for your last monthly charge and canceled the monthly subscrition . They will let you know when the process is complete from their end.

   Please let us know if we can be of further assistance, and thank you for your interest in Moneydance.

   --
   Maddy, Infinite Kind Support

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9. System closed this discussion on 19 Apr, 2024 09:50 AM.