Unable to download transactions from Chase
I have paid for Moneydance+ through 12/24. My transactions will not download. They were working fine a couple of weeks ago. Now nothing downloads.
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1 Posted by dtd on 23 Dec, 2023 09:08 PM
Is it that nothing downloads, or that the downloads are delayed significantly?
Delays are often 3 days or so, but can reach 7 days during holiday periods, and this is a holiday period. This is particular to MD+, as there is the Plaid aggregator in-between you and your bank. With OFX, downloads were at most 1-2 days delay.
2 Posted by Clint Watkins on 23 Dec, 2023 10:04 PM
Nothing is downloading. The last download was December 6. There should be 40 or so transactions to download.
Look at the two screen shots that are attached. One shows that I do NOT have a subscription to Moneydance+. That is not correct. I have a subscription through December of 2024. The next screen shot shows that my Visa account is connected. The Moneydance+ download, as I mentioned, was working with this account until a week or so ago.
The email on my subscription is [email blocked] <mailto:[email blocked]>.
My current subscription is good through Dec. 13, 2024. I paid $40.00 on Dec. 13, 2023.

3 Posted by dtd on 23 Dec, 2023 10:27 PM
Ok, over to IK/MD support then...
4 Posted by jdien07 on 26 Dec, 2023 10:56 PM
I just started Moneydance+ two days ago and have experienced the same problem with Chase accounts. Version 2023.3 (5064)
5 Posted by dtd on 26 Dec, 2023 11:20 PM
@jdien07 - Have you granted third party access to your Chase accounts?
6 Posted by jdien07 on 26 Dec, 2023 11:54 PM
Yes, was getting "There was an error communicating with your financial institution. The details of this error are below. The error code reported by the server was: 0 "
However, tried just now and it is fine. Apparently just a temporary problem over xmas holiday.
System closed this discussion on 27 Mar, 2024 12:00 AM.