Home → Online Banking →

Direct Fidelity download on one acccount stopped on Oct 2

• Edit

David Greene

27 Dec, 2023 03:10 PM

All Fidelity accounts are hooked up direct in MD. One of those accounts stopped downloading as of Oct 2nd. When I try to download today, it says transactions came down, but nothing updates. . How do I correct in MD? I tried to edit but keeps defaulting to the incorrect Plaid, which I don't use for any fidelity accounts. Ideas to correct appreciated.

David

1. 1 Posted by David Greene on 27 Dec, 2023 03:17 PM

   

   CANCEL. I solved it. Somehow this was connected to MD+. Now
   fixed, adjusted back of OFX.

   On 12/27/23 9:12 AM, Infinite Kind wrote:
   > The Infinite Kind <https://infinitekind.com> The Infinite Kind
   > technical support: *infinitekind.com/help <https://infinitekind.com/help>*
   > email: *[email blocked]*
   >
   > Hello David Greene!
   >
   > This is an automated response to let you know that we've received your
   > request:
   >
   > *Direct Fidelity download on one acccount stopped on Oct 2*
   >
   > and will respond as quickly as possible. Answers to many common
   > questions can be found in our knowledge base
   > <https://infinitekind.tenderapp.com/kb> and user guide
   > <https://infinitekind.tenderapp.com/kb/user-guides/moneydance-2015-user-guide>.
   >
   > Based on your support request, we think you may find the following
   > articles from our FAQ helpful:
   >
   > * Downloads Methods
   > <https://infinitekind.tenderapp.com/kb/online-banking-and-bill-pay/downloads-methods>
   > * Direct Connect
   > <https://infinitekind.tenderapp.com/kb/online-banking-and-bill-pay/direct-connect>
   > * Recreate Connection
   > <https://infinitekind.tenderapp.com/kb/online-banking-and-bill-pay/recreate-connection>
   >
   > We'll send an email to you (at [email blocked]) when we update
   > your support request. Alternatively, you can keep track of this
   > conversation online
   > <https://infinitekind.tenderapp.com/discussions/online-banking/1247793-direct-fidelity-download-on-one-acccount-stopped-on-oct-2>.
   >
   > Thanks again!
   >
   > Sincerely,
   > The Infinite Kind
   >
   > Be a part of the Community: Blog <https://infinitekind.com/blog>|
   > Twitter <https://twitter.com/theinfinitekind>| Facebook
   > <https://facebook.com/MoneydanceApp>
   >
   > You have been sent this message because you recently opened a help
   > request with The Infinite Kind.
   >

   • Edit

2. Support Staff 2 Posted by Maddy on 27 Dec, 2023 03:19 PM

   

   Hi David,
   We are sorry to hear about the problem you have encountered.

   In order to determine what might be causing the problem, please can you send us your Moneydance error logs?

   They are saved on your computer as an errlog.txt file.

   You can get to your error logs as follow:

   1) navigate to Help->Console Window to show the console log in a window

   or

   2) in the Finder, press ⌘⇧G and then copy and paste ~/Library/Containers/com.infinitekind.MoneydanceOSX/Data/Library/Application Support into the field and press enter/return.

   At that point the finder will show an internal folder containing the errlog.txt file which includes the log.

   Finally you can paste the full content to your next reply.
   To add an attachment to this thread, please click on the "Browse" button.

   Thank you

   --
   Maddy, Infinite Kind Support

   • Edit

3. Maddy closed this discussion on 27 Dec, 2023 03:19 PM.

4. Maddy re-opened this discussion on 27 Dec, 2023 03:20 PM

5. Support Staff 3 Posted by Maddy on 27 Dec, 2023 03:20 PM

   

   Fantastic news!

   I'm glad it was an easy fix.

   I'd close this discussion for now, but please don't hesitate to get back in touch, if you need further assistance.

   --
   Maddy, Infinite Kind Support

   • Edit

6. Maddy closed this discussion on 27 Dec, 2023 03:20 PM.