Home → Online Banking →

setting up direct connect online

• Edit

Larry A. Starr

01 Jan, 2024 06:13 PM

When I go to the Online menu, "Open Account Menu", "Set up Online Banking" are greyed out(disabled) how do I enable these?

1. 1 Posted by Stuart Beesley ... on 01 Jan, 2024 06:36 PM

   

   Click on an account on the left side bar first?

   Failing that. Toolbox extension. Update mode. Cleanup banking links.

   • Edit

2. Support Staff 2 Posted by Maddy on 01 Jan, 2024 07:44 PM

   

   Hi,
   Thank you for contacting Moneydance support.

   Firstly, you should ensure you have selected the relevant account in the left side bar, prior to navigating to 'Online->Set Up Online Banking.

   Also, the option will stay greyed out unless the service is enabled at the bank's end.

   Many financial institutions will require you to enable your accounts for application-based online banking. You can accomplish this by asking your bank to set up your account for direct connections from Quicken. Moneydance uses exactly the same OFX server connection protocol as Quicken but your bank representative may not know this and mistakenly believe that you can not connect in Moneydance.

   Calling up your bank and stating precisely the following should get you started:

   "Please enable direct connect on my account such that I can connect to your servers directly with Quicken. Also give me the login credentials I need to connect Quicken to this service."

   Application-based online banking often requires a different login/PIN than the ones that are used for ATM or web-based banking. When you enable your account for access from Moneydance or Quicken, your financial institution should let you know what customer ID/login and PIN to use. 

   Please let me know if I can be of further assistance, and thanks for your interest in Moneydance!

   --
   Maddy, Infinite Kind Support

   • Edit

3. System closed this discussion on 01 Apr, 2024 07:50 PM.