Citi Bank
My transactions are not downloading with online banking. the message is
There was an error communicating with your financial institution. The details of this error are below.
The error code reported by the server was: 0
How do I fix it?
Comments are currently closed for this discussion. You can start a new one.
Keyboard shortcuts
Generic
| ? | Show this help |
|---|---|
| ESC | Blurs the current field |
Comment Form
| r | Focus the comment reply box |
|---|---|
| ^ + ↩ | Submit the comment |
You can use Command ⌘ instead of Control ^ on Mac
1 Posted by dtd on 05 Jan, 2024 09:22 PM
Questions:
What version of Moneydance? What operating system?
Was this download link working before, or has it ever worked?
Using OFX direct download or Moneydance+ ?
2 Posted by Jeanne Gordon on 05 Jan, 2024 10:22 PM
Money Dance Version is 2023.3
Operating system Microsoft Windows 11 on Surface Pro 9
Yes the link was working up until about 2 months ago - I have taken the link out, and re input and have started the program over again many times.
Using OFX
Jeanne
________________________________
3 Posted by dtd on 06 Jan, 2024 12:21 AM
Ok. Good info.
Which Citi .... do you try to connect with? I use Citi Cards and that works for me, but it's not clear whether you are trying to download a credit card or connect to a bank...
It's possible that the one you connect to has been disabled, as so many have recently...
4 Posted by Jeanne Gordon on 06 Jan, 2024 02:36 AM
I am connecting to Citi Cards. I am trying to download my credit card transactions. I actually have two accounts and they both used to work but now they don’t.
I can go into the Citi Bank website and download an import but its highly inconvenient to do it that way.
Get Outlook for iOS<https://aka.ms/o0ukef>
________________________________
5 Posted by dtd on 06 Jan, 2024 02:53 AM
more good info, as I can speak to Citi Cards (whereas the others not so much)
Have you checked on the website to see if "third party permissions" is still set? Yes, they can mysteriously disappear. That might open up the permissions window to work again.
Also, do you get anything when you try to set it up? (You should get 2 accounts to connect to, with account numbers). Or in other words when does the 0 error occur, during setup or after? Specifically at what button press?
Also, uploading the Help/Console file might be informative.
6 Posted by Jeanne Gordon on 06 Jan, 2024 03:29 PM
Wow, that was the issue. I checked the website and the permissions were turned off.
Thank you so much! All fixed now :slightly_smiling:
Jeanne
________________________________
7 Posted by dtd on 06 Jan, 2024 06:55 PM
Glad to hear it!
8 Posted by dwg on 06 Jan, 2024 09:20 PM
This seems to happen with institutions at times.
Maddy closed this discussion on 10 Jan, 2024 03:15 PM.