Unable to link accounts

Rich Strama's Avatar

Rich Strama

19 Apr, 2024 02:39 AM

Hi,

I have not been able to link to any bank accounts (Tower Federal Credit Union, AMEX, CapitolOne, etc.). I continue to get a popup error:

                  There was an error communicating with your financial institution. The details of this error are below.
                  The error code reported by the server was: 0

Could you please advise? Thanks

Rich Strama

  1. 1 Posted by dtd on 19 Apr, 2024 02:42 AM

    dtd's Avatar

    Are you using OFX direct connect or Moneydance+?

    Error 0 means you are not connecting to these financial institution's servers.

    Also, what version and O/S are you currently using?

  2. 2 Posted by Rich Strama on 19 Apr, 2024 03:40 PM

    Rich Strama's Avatar

    OFX direct connect
    Windows 11

    Only credit card accounts have successfully connected

    Rich Strama
    [email blocked] <[email blocked]>
    410-854-7424 (Office 0630-1445, M-F)
    240-413-4178 (cell)
    301-797-3516 (home)

  3. 3 Posted by dtd on 19 Apr, 2024 09:51 PM

    dtd's Avatar

    Have these bank accounts ever connected for you via OFX?

    For example, I know Amex savings account has never supported OFX, though credit cards do.

    I don't know about TFCU or CapitolOne.

  4. 4 Posted by Rich Strama on 19 Apr, 2024 10:14 PM

    Rich Strama's Avatar

    I just purchased Moneydance last month as a replacement for MINT. All the
    accounts worked under MINT but I do not know the protocol

    I am pretty sure that your website indicates that both banks are
    linkable. Sorry, I do not have more insight

    Please let me know if Moneydance+ will be my only option

    Rich Strama
    [email blocked] <[email blocked]>
    410-854-7424 (Office 0630-1445, M-F)
    240-413-4178 (cell)
    301-797-3516 (home)

    On Fri, Apr 19, 2024 at 5:51 PM dtd <[email blocked]> wrote:

  5. 5 Posted by dtd on 19 Apr, 2024 11:40 PM

    dtd's Avatar

    I honestly don't know as there are so many banks.

    I do know American Express Savings does not work with OFX

    I do see TFCU in the OFX supported list, but of course my knowledge stops there.

    I do not see Capital One in the list (only Capital One investing)

    As for MD+, there is no established list - but you can get MD+ on a trial basis (14 days?) and look to see what is available.

    Since I have MD+, I checked for you:

    American Express is there (and I use it to download my savings account info)
    TFCU and Capital One are both listed, but that's what a trial is for - to see if you can get it set up.

    Hope that helps.
    BTW - I always use OFX if it is avalable, it's a direct connect to the bank whereas MD+ takes a more roundabout approach and can have delays.

  6. 6 Posted by Rich Strama on 20 Apr, 2024 11:37 AM

    Rich Strama's Avatar

    Do you not have any way to verify connections on your end without having
    accounts?

    Rich Strama
    [email blocked] <[email blocked]>
    410-854-7424 (Office 0630-1445, M-F)
    240-413-4178 (cell)
    301-797-3516 (home)

    On Fri, Apr 19, 2024 at 7:40 PM dtd <[email blocked]> wrote:

  7. 7 Posted by dtd on 20 Apr, 2024 10:31 PM

    dtd's Avatar

    I am not part of Moneydance/IK, I'm just a user trying to help out.

    So, no *I* can't verify connections without having an account.

  8. 8 Posted by Rich Strama on 21 Apr, 2024 03:40 PM

    Rich Strama's Avatar

    My apologies, I thought that you were part of the IK.
    Is OFX becoming a deprecated standard?

    How do issues get escalated to IK or how do I contact them?

    If I cannot automate the connection of accounts, then I will need to pursue
    a refund since I am still in the 90 day trial period.

    Greatly appreciate your assistance,

    Rich Strama
    [email blocked] <[email blocked]>
    410-854-7424 (Office 0630-1445, M-F)
    240-413-4178 (cell)
    301-797-3516 (home)

    On Sat, Apr 20, 2024 at 6:31 PM dtd <[email blocked]> wrote:

  9. 9 Posted by dtd on 21 Apr, 2024 07:22 PM

    dtd's Avatar

    OFX is not deprecated, but it is being dropped by many banks in favor of paid aggregators (like Plaid and others) - which is why MD+ is available but has an extra subscription fee [mostly to pay Plaid]

    You basically contact IK by posting here. They do have a presence here, but a few of what IK calls "experienced users" will often respond faster.

    They will have to respond to some of your statements, I guess people like me are often the front line on subjects that "we" have some experience with.

    Hope that helps.

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