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Unable to link accounts

• Edit

Rich Strama

19 Apr, 2024 02:39 AM

Hi,

I have not been able to link to any bank accounts (Tower Federal Credit Union, AMEX, CapitolOne, etc.). I continue to get a popup error:

                  There was an error communicating with your financial institution. The details of this error are below.
                  The error code reported by the server was: 0

Could you please advise? Thanks

Rich Strama

1. 1 Posted by dtd on 19 Apr, 2024 02:42 AM

   

   Are you using OFX direct connect or Moneydance+?

   Error 0 means you are not connecting to these financial institution's servers.

   Also, what version and O/S are you currently using?

   • Edit

2. 2 Posted by Rich Strama on 19 Apr, 2024 03:40 PM

   

   OFX direct connect
   Windows 11

   Only credit card accounts have successfully connected

   Rich Strama
   [email blocked] <[email blocked]>
   410-854-7424 (Office 0630-1445, M-F)
   240-413-4178 (cell)
   301-797-3516 (home)

   • Edit

3. 3 Posted by dtd on 19 Apr, 2024 09:51 PM

   

   Have these bank accounts ever connected for you via OFX?

   For example, I know Amex savings account has never supported OFX, though credit cards do.

   I don't know about TFCU or CapitolOne.

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4. 4 Posted by Rich Strama on 19 Apr, 2024 10:14 PM

   

   I just purchased Moneydance last month as a replacement for MINT. All the
   accounts worked under MINT but I do not know the protocol

   I am pretty sure that your website indicates that both banks are
   linkable. Sorry, I do not have more insight

   Please let me know if Moneydance+ will be my only option

   Rich Strama
   [email blocked] <[email blocked]>
   410-854-7424 (Office 0630-1445, M-F)
   240-413-4178 (cell)
   301-797-3516 (home)

   On Fri, Apr 19, 2024 at 5:51 PM dtd <[email blocked]> wrote:

   • Edit

5. 5 Posted by dtd on 19 Apr, 2024 11:40 PM

   

   I honestly don't know as there are so many banks.

   I do know American Express Savings does not work with OFX

   I do see TFCU in the OFX supported list, but of course my knowledge stops there.

   I do not see Capital One in the list (only Capital One investing)

   As for MD+, there is no established list - but you can get MD+ on a trial basis (14 days?) and look to see what is available.

   Since I have MD+, I checked for you:

   American Express is there (and I use it to download my savings account info)
   TFCU and Capital One are both listed, but that's what a trial is for - to see if you can get it set up.

   Hope that helps.
   BTW - I always use OFX if it is avalable, it's a direct connect to the bank whereas MD+ takes a more roundabout approach and can have delays.

   • Edit

6. 6 Posted by Rich Strama on 20 Apr, 2024 11:37 AM

   

   Do you not have any way to verify connections on your end without having
   accounts?

   Rich Strama
   [email blocked] <[email blocked]>
   410-854-7424 (Office 0630-1445, M-F)
   240-413-4178 (cell)
   301-797-3516 (home)

   On Fri, Apr 19, 2024 at 7:40 PM dtd <[email blocked]> wrote:

   • Edit

7. 7 Posted by dtd on 20 Apr, 2024 10:31 PM

   

   I am not part of Moneydance/IK, I'm just a user trying to help out.

   So, no *I* can't verify connections without having an account.

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8. 8 Posted by Rich Strama on 21 Apr, 2024 03:40 PM

   

   My apologies, I thought that you were part of the IK.
   Is OFX becoming a deprecated standard?

   How do issues get escalated to IK or how do I contact them?

   If I cannot automate the connection of accounts, then I will need to pursue
   a refund since I am still in the 90 day trial period.

   Greatly appreciate your assistance,

   Rich Strama
   [email blocked] <[email blocked]>
   410-854-7424 (Office 0630-1445, M-F)
   240-413-4178 (cell)
   301-797-3516 (home)

   On Sat, Apr 20, 2024 at 6:31 PM dtd <[email blocked]> wrote:

   • Edit

9. 9 Posted by dtd on 21 Apr, 2024 07:22 PM

   

   OFX is not deprecated, but it is being dropped by many banks in favor of paid aggregators (like Plaid and others) - which is why MD+ is available but has an extra subscription fee [mostly to pay Plaid]

   You basically contact IK by posting here. They do have a presence here, but a few of what IK calls "experienced users" will often respond faster.

   They will have to respond to some of your statements, I guess people like me are often the front line on subjects that "we" have some experience with.

   Hope that helps.

   • Edit

10. System closed this discussion on 21 Jul, 2024 07:30 PM.