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Issue with Moneydance+ and Plaid Connection

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hugo aguirre

02 Jul, 2024 05:51 AM

Subject: Issue with Moneydance+ and Plaid Connection

Hello Moneydance Support,

I am experiencing an issue with Moneydance+ where I am unable to connect to my financial institutions through Plaid. Each time I attempt to connect, I am redirected to Plaid's website and receive an error message stating "something went wrong, internal error occurred, exit," and the process does not complete.

Could you please assist me in resolving this issue so I can successfully use Moneydance+ for my transaction downloads? Any guidance or steps you could provide would be greatly appreciated.

Thank you for your assistance.

1. Support Staff 1 Posted by Maddy on 02 Jul, 2024 08:53 AM

   

   Hi Hugo,
   We are sorry to hear about the problem you have encountered.

   Unfortunately this is a known issue.
   We are sorry to keep you waiting, but we have escalated your query to Plaid support who may be able to provide further information.
   We will keep you updated in this thread

   Thank you for your patience and sorry for any inconvenience this might be causing.

   --
   Maddy, Infinite Kind Support

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2. 2 Posted by Randy on 03 Jul, 2024 03:03 PM

   

   I am also having the same issue. Can't add any financial institutions. I've had this problem for several days.

   The plaid status site (status.plaid.com) indicates they have been up all this time. They did shut down the development environment June 20. Maybe there are issues migrating to the production api.

   Is there anyone that can still add financial institutions to Moneydance plus?

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3. 3 Posted by Randy on 03 Jul, 2024 03:09 PM

   

   Never mind. There is another thread with better info

   https://infinitekind.tenderapp.com/discussions/online-banking/1249142-plaid-internal-error-occurred

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4. System closed this discussion on 02 Oct, 2024 03:10 PM.