Can't use online banking
Hello,
I've been using Moneyedance for years without issues. As of last week I can no longer download my data via OFX. I keep getting error 2000. I followed some steps I found here in the forum to completely remove OFX banking and start over. Now, when I try to setup my OFX online banking the program just keeps taking me back to the online banking setup screen.
Suggestions ?
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1 Posted by dtd on 15 Oct, 2024 10:43 PM
Version? OS? What bank? This would be necessary information to help diagnose.
That said, is this American Express? They recently discontinued OFX connections.
The error 2000 suggests it is probably not. But several credit unions which connect to a common server have found that server down for the last 3-4 days.
So a bit more information might help versus a generic question.
2 Posted by dtd on 15 Oct, 2024 10:45 PM
Here's a post made just before yours:
https://infinitekind.tenderapp.com/discussions/online-banking/1249806-invalid-fid-sent-in-request
3 Posted by Ron Murray on 15 Oct, 2024 11:00 PM
My version is 2024.1 (5118)
My OS is MacOS Sequoia 15.0.1
The bank in question is Sound Credit Union
4 Posted by dwg on 15 Oct, 2024 11:20 PM
Direct Connect error 2000 is a general error, it is often not very informative on its own.
This error has been seen when an account has not been set up for Direct Connect access or the access has been removed.
5 Posted by Ron Murray on 15 Oct, 2024 11:29 PM
Thanks, but that’s not the case here. I have been setup with Direct Connect for years. And I verified today that I am still Direct Connect enabled with my bank.
6 Posted by dtd on 16 Oct, 2024 02:31 AM
Check my post 2 - 2000 is being generated by a central server for many credit unions (I don't know about Sound, but suspect it given it looks the same).
So, it's wait and see to find out what happens with that server.
Not a thing that Moneydance can do.
I think this is day 3-4 or so and counting.
7 Posted by TonyRI on 16 Oct, 2024 03:07 PM
@Ron
I had a similar problem which dtd referenced above. All is working again on my end, just wondering if you're also able to connect again as well.
8 Posted by whitedavidp on 16 Oct, 2024 03:09 PM
Seems to be working again now.
9 Posted by Ron Murray on 16 Oct, 2024 11:22 PM
Still wasn't working this morning, then I began receiving account lock out errors due to excessive login attempts. I called my bank and waited for over an hour for a call back. They then reset my direct connect and unlocked my account. No explanation as to why this occurred. Sigh. So frustrating.
System closed this discussion on 15 Jan, 2025 11:30 PM.