Vanguard OFX service ongoing issue

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avp2

26 Dec, 2024 08:44 PM

Probably just a temporary glitch, but I have not seen it before:

MD error message:
Account: S-Vangd TIRA
I'm sorry, an error occurred. The details of this error are below.
Error Description:java.lang.SecurityException: Server sent redirect from a secure connection to a non-secure connection. Stopping
java.lang.SecurityException: Server sent redirect from a secure connection to a non-secure connection. Stopping
java.lang.SecurityException: Server sent redirect from a secure connection to a non-secure connection. Stopping
at com.moneydance.apps.md.controller.olb.CustomURLStreamHandlerFactory$HttpURLConnectionImpl.beginResponse(CustomURLStreamHandlerFactory.java:430) at com.moneydance.apps.md.controller.olb.CustomURLStreamHandlerFactory$HttpURLConnectionImpl.getResponseCode(CustomURLStreamHandlerFactory.java:455) at com.moneydance.apps.md.controller.olb.ofx.OFXConnection.sendMessage(OFXConnection.java:2702) at com.moneydance.apps.md.controller.olb.ofx.OFXConnection.sendMessage(OFXConnection.java:2560) at com.moneydance.apps.md.controller.olb.ofx.OFXConnection.getTransactions(OFXConnection.java:976) at com.moneydance.apps.md.view.gui.OnlineManager.downloadTransactions(OnlineManager.java:651) at com.moneydance.apps.md.view.gui.OnlineManager.downloadTransactions(OnlineManager.java:632) at com.moneydance.apps.md.view.gui.AccountDetailPanel.lambda$actionForService$10(AccountDetailPanel.java:460) at com.moneydance.apps.md.controller.BackgroundOpsThread.run(BackgroundOpsThread.java:177)

Console Window:
20241226-10:28:47.452 !Cannot send cookie back to source: https://vesnc.vanguard.com/us/OfxDirectConnectServlet; DCID=www21; path=%2F; domain=ofx.discovercard.com -> DCID=www21; path=%2F; domain=ofx.discovercard.com
20241226-10:28:47.452 !Cannot send cookie back to source: https://vesnc.vanguard.com/us/OfxDirectConnectServlet; NSC_pmvj2-NzNfssjmm-wt=9f52352e0000; path=%2F; domain=taxcert.mlol.ml.com -> NSC_pmvj2-NzNfssjmm-wt=9f52352e0000; path=%2F; domain=taxcert.mlol.ml.com
20241226-10:28:47.452 !Cannot send cookie back to source: https://vesnc.vanguard.com/us/OfxDirectConnectServlet; JSESSIONID=C908827D64E0499F05F7F3BEE1A0B0F6; path=%2Fnetbenefits%2Fofx%2F; domain=nbofx.fidelity.com; secure -> JSESSIONID=C908827D64E0499F05F7F3BEE1A0B0F6; path=%2Fnetbenefits%2Fofx%2F; domain=nbofx.fidelity.com; secure
20241226-10:28:47.452 Unrecognized cookie parameter: Tue, 10-May-2022 09:07:43 PDT ->
20241226-10:28:47.452 Unrecognized cookie parameter: Tue, 10-May-2022 09:07:45 PDT ->
java.lang.SecurityException: Server sent redirect from a secure connection to a non-secure connection. Stopping
at com.moneydance.apps.md.controller.olb.CustomURLStreamHandlerFactory$HttpURLConnectionImpl.beginResponse(CustomURLStreamHandlerFactory.java:430) at com.moneydance.apps.md.controller.olb.CustomURLStreamHandlerFactory$HttpURLConnectionImpl.getResponseCode(CustomURLStreamHandlerFactory.java:455) at com.moneydance.apps.md.controller.olb.ofx.OFXConnection.sendMessage(OFXConnection.java:2702) at com.moneydance.apps.md.controller.olb.ofx.OFXConnection.sendMessage(OFXConnection.java:2560) at com.moneydance.apps.md.controller.olb.ofx.OFXConnection.getTransactions(OFXConnection.java:976) at com.moneydance.apps.md.view.gui.OnlineManager.downloadTransactions(OnlineManager.java:651) at com.moneydance.apps.md.view.gui.OnlineManager.downloadTransactions(OnlineManager.java:632) at com.moneydance.apps.md.view.gui.AccountDetailPanel.lambda$actionForService$10(AccountDetailPanel.java:460) at com.moneydance.apps.md.controller.BackgroundOpsThread.run(BackgroundOpsThread.java:177) 20241226-10:29:21.688 Online downloads (account: 'A-Vangd RIRA', service: 'Vanguard') finished...
20241226-10:29:28.626 Log setting 'DEBUG' has been changed to: Enabled

Showing page 7 out of 7. View the first page

  1. 181 Posted by Tim on 13 Feb, 2025 07:24 PM

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    Sorry, I meant there is a COMPOSE button, just above Sent & Deleted.

    I don't see a CHAT feature at all. But I think the best/fastest way to get attention is to CALL them, which I will likely do tomorrow.

  2. 182 Posted by dtd on 13 Feb, 2025 07:52 PM

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    Given we are on a new page (7), I'll repeat this again - sorry if you receive this via email and also see it again:
    Note: there is pertinent information on contacting Vanguard on page 6 as well

    VANGUARD OFX BROKEN AGAIN!

    Same error as before - redirecting to a non secure server. Seems like Vanguard has reversed their reversal. It could be a reversal glitch, but I doubt it.

    MD+ is still working for Vanguard.

    We may be back at the starting point again. Sigh.

    Note: this has NOTHING to do with the 5219 update yesterday. Vanguard OFX no longer works on any version of Moneydance (again).

  3. 183 Posted by whitedavidp on 13 Feb, 2025 08:28 PM

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    Well, here is what I see. No compose/send message. But a chat button in the lower right corner. This is so strange.

  4. 184 Posted by buffo on 13 Feb, 2025 09:26 PM

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    I'm also receiving OFX error trying to download from Vanguard today. Oh well. I will give it a couple of days then...

  5. 185 Posted by sean on 14 Feb, 2025 01:47 AM

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    I'm happy to jump on the "Message Vanguard" bandwagon!

    What are y'all saying to Vanguard?

    Is it as simple as: "my moneydance direct download ofx stopped working"?
    Or do I say that this servlet is returning errors: https://vesnc.vanguard.com/us/OfxDirectConnectServlet

    My previous interactions with banks taught me to keep things really simple "quicken download doesn't work" .. but given that quicken doesn't exist anymore I'm not sure that this is still true!

  6. 186 Posted by wuhl756 on 14 Feb, 2025 01:36 PM

    wuhl756's Avatar

    I could not find a way to send a message, so I opened a chat and explained to the rep that Moneydance stopped downloading transactions because of a problem with Vanguard's OFX serve, and I gave him a copy of the error message. Pretty quickly he said he would send a support request to the "tech team." Hopefully that team is getting several requests from folks who are more technically literate than I am.

  7. 187 Posted by Tim on 14 Feb, 2025 04:32 PM

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    Just had a long discussion with Support. He said he "understood" the issue and is escalating to the IT (WEB) Team. I reiterated that I'm using MONEYDANCE and the OFX download function has been once again turned off - as it was in December. I also mentioned that if they don't get this reactivated, I will move my entire holdings over to FIDELITY, who seeming supports OFX still.

    So I think like in January, there is power in numbers that call in. They're not responding to Messages sent in via their web site. Refer to my Ticket # 364863

  8. 188 Posted by sth on 14 Feb, 2025 05:09 PM

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    @Sean,

    I'm happy to jump on the "Message Vanguard" bandwagon! What are y'all saying to Vanguard? Both, reference it to previous tickets as listed in this thread.

    Support ticket number" for the "Repair/IT Department" not operations.
    sth: #346289
    jeremyfleischman: #347439
    buffo: #348595
    Tim: #348689 & #364863

  9. 189 Posted by jlf on 14 Feb, 2025 05:30 PM

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    I remembered seeing another app FundManager was also having issues with Vanguard OFX download. I checked their forum today and found this thread:

    https://www.fundmanagersoftware.com/forum/viewtopic.php?f=6&t=6711&p=27258

    TL;DR: They've just released a new "transaction module 272" that seemingly fixes the recurrence. I'm wondering if perhaps Vanguard moved the URL for OFX download and MD needs to make a corresponding change.

    Anyone know "Mark" at FundManager Software?

  10. 190 Posted by jlf on 14 Feb, 2025 05:46 PM

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    Update: I have a message in to the folks at FundManager. Perhaps they can clue us in on whether this is a simple fix on our end. Will advise when I hear back.

  11. 191 Posted by jlf on 14 Feb, 2025 07:48 PM

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    I heard back from Mark at FundManager. He said he got Vanguard working again by setting the User-Agent HTTP header to InetClntApp/3.0.

    There doesn't appear to be an easy way for me to do that without a MD software change. Are the powers-that-be watching this thread, or does someone need to poke them?

  12. 192 Posted by Tim on 14 Feb, 2025 08:00 PM

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    How about submit a Support ticket to the MD team via the MD software?

  13. 193 Posted by jlf on 14 Feb, 2025 08:07 PM

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  14. 194 Posted by Rubina Lage on 15 Feb, 2025 10:32 AM

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  15. 195 Posted by Stuart Beesley ... on 15 Feb, 2025 01:51 PM

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    @jlf - are you saying you’ve somehow tested this with MD?

  16. 196 Posted by Stuart Beesley ... on 15 Feb, 2025 02:22 PM

    Stuart Beesley (Mr Toolbox)'s Avatar

    Are you all referring to Vanguard as per this MD profile:

    Name: Vanguard (md:2130)
     access_type:                   OFX
     fi_org:                        Vanguard
     uses_fi_tag:                   y
     discover_http_header_hack:     n
     bootstrap_url:                 https://vesnc.vanguard.com/us/OfxProfileServlet
     app_ver:                       2700
     txn_download_overlap:          7
     fi_id:                         15103
     send_cookies:                  y
     app_id:                        QWIN
     ofx_version:                   102
    

    interestingly I just tried a profile test on this and it worked... As did a test using:
    "user-agent" = "InetClntApp/3.0"

    The user-agent is an easy fix for MD to apply - if that's the problem... But unless I can get it to fail, I'm not yet convinced this is the issue?

  17. 197 Posted by Stuart Beesley ... on 15 Feb, 2025 03:23 PM

    Stuart Beesley (Mr Toolbox)'s Avatar

    IK have updated the user-agent. Please try again.

  18. 198 Posted by jlf on 15 Feb, 2025 03:48 PM

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    (re-posting from the other ticket)

    Success!
    I first double-checked it was still failing and saw the same error. Then selected "Online" --> "Set Up Online Banking" from one of the failing accounts. In the pop-up, I then pushed the "Refresh" button to reload the Vanguard profile, and then pushed the "Done" button. This fixed the error across all six of my Vanguard accounts.

    Thanks, Sean Reilly, for the quick response!

  19. 199 Posted by he on 15 Feb, 2025 03:57 PM

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    @stuart Can confirm that Vanguard connection is now working after having failed earlier today. As far as I can tell, the only difference is the change you suggested which fixed the problem.

    @jlf Thank you for the expanded instructions. Very helpful.

  20. 200 Posted by Tim on 15 Feb, 2025 04:17 PM

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    It works !!! Thank you all for figuring this out !!

  21. 201 Posted by roy on 15 Feb, 2025 04:20 PM

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    It workd for me! Thank you all for figuring this out !

      _____

  22. 202 Posted by sth on 15 Feb, 2025 04:59 PM

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    Fixed. Now why couldn't Vanguard IT mention that the issue was the "user-agent" restrictions? Seems their customer service could not communicate well with their IT dept. This kind of support is just a sign of a corporation (including a user owned one) of not giving a damn about their customers and telling them they will take whatever they offer.

  23. 203 Posted by bosie88 on 15 Feb, 2025 05:26 PM

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    I'ṁ still experiencing this issue (2/15/25, 12:15 pm). I pressed the "Refresh" button in the online setup but nothing seemed to happen (no feedback). So I disabled online banking for Vanguard and then tried to reconnect it. Still get the same server error when I enter my username and password. I use an older version of Moneydance (2017). Could that be the problem? I am so tired of these same problems popping up every few weeks. Any ideas?

  24. 204 Posted by whitedavidp on 15 Feb, 2025 06:03 PM

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    I just did the refresh on my 2, Vanguard accounts. Both now work and in the console window, I can see the new User-Agent header. I am on version 2022.6.

    I tried to find out what the new user-agent refers to in comparison to what was used earlier. I could not find any clarification. As I understand it, the user-agent allows the server to "know" what browser is being used. But I cannot tell.

    Thanks to all.

  25. 205 Posted by sth on 15 Feb, 2025 06:09 PM

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    Yes, the "user-agent" is a tag sent by most browsers or HTML communication software that identifies the users software that is accessing the web. Safari on macOS allows one to pick many different user-agents such as Firefox, Chrome, MS Edge etc. on either Mac or Windows. Or even compose your own user-agent string. In many cases pretending that you are using firefox gets around bad web pages that are specifically broken for macOS.

    Not sure what user agent MD used in the past, probably identifying itself as "curl" or even MD itself. This string as a user-agent can be set by any program to be anything as part of the web connection.

    (NOT IK Support but probably more than you wanted to know about HTML server client connections) :-)

  26. 206 Posted by whitedavidp on 15 Feb, 2025 06:16 PM

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    Thanks. I did not note what MD was using before.

    I cannot help but wonder if this is just a short-term "fix". Seems like the previously, finally made an effort to fix things are they were. But somehow the issues regressed.

    Best

  27. 207 Posted by Stuart Beesley ... on 15 Feb, 2025 06:26 PM

    Stuart Beesley (Mr Toolbox)'s Avatar

    The default used by MD is:

    User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_13_4) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/11.1 Safari/605.1.15
    
    unless overridden by the specific profile (which Vanguard is now).. This is a continual chasing game.. If a bank changes it's system, then they will not tell anyone.. It's (often) only when people (experts) do their own investigations that we find out what works, and then ask MD to change their settings....
  28. 208 Posted by jonh on 15 Feb, 2025 06:45 PM

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    FWIW, I tried the new user agent in Safari, didn’t expect it to help, and it did not.  My prior Safari UA was the same posted by Stuart and that is the default Safari UA.  Sean’s fix is perfect.


    // Please reply above this line
    ==================================================

    From: Stuart Beesley (Mr Toolbox)

    The default used by MD is:

    User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_13_4) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/11.1 Safari/605.1.15
    
    unless overridden by the specific profile (which Vanguard is now).. This is a continual chasing game.. If a bank changes it's system, then they will not tell anyone.. It's (often) only when people (experts) do their own investigations that we find out what works, and then ask MD to change their settings....

    On Sat, Feb 15 at 10:16 AM PST, whitedavidp wrote:

    Thanks. I did not note what MD was using before.

    I cannot help but wonder if this is just a short-term "fix". Seems like the previously, finally made an effort to fix things are they were. But somehow the issues regressed.

    Best

    Having trouble reading this? View this discussion online: Vanguard OFX service ongoing issue .

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  29. 209 Posted by sean on 15 Feb, 2025 06:58 PM

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    Thanks everyone that contributed to restoring this!

  30. 210 Posted by dtd on 15 Feb, 2025 07:10 PM

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    Just got on to work on investigating the Vanguard issue today, only to find out it was fixed during my night. Great!

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