Synchrony/Verizon Visa expired connection
Hello,
For the last week or so, I've been receiving a prompt to re-link the subject account in Moneydance+ when downloading online. It seems to work after relinking via Plaid. But the next time I download the following day (after closing and reopening Moneydance), I'm again prompted to re-link the account. I've found that I don't necessarily need to re-link the account, I can just "refresh" in the "Set up Moneydance+" option. But again, in the following day, I receive the same prompt to re-link my account.
How do I get a re-link or refresh to stick?
Thanks,
Charles
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Support Staff 1 Posted by Maddy on 03 Jan, 2025 07:49 PM
Hi Charles,
We are sorry to hear about the problem you have encountered.
You should navigate to the bank's website to check that your accounts are individually enabled for third party access and they do not require a one-time authorization password, for instance.
You should also ensure that your accounts are assigned as described in this article.
Additionally, if you have a firewall, VPN, antivirus software or any other software that might be blocking Moneydance's access to the internet, you could try disabling it and see if you're able to connect then.
If the problem persists, please provide the information below:
You should open the relevant data file and select Help > Console Window.
In this window, at the bottom left, you will see a circular icon with a downward arrow.
Select this icon, and choose File and Folders > Console Log.
Then select "Show in Finder"
This will open a new Finder window, showing the location of the console log.
In this window, you will see a file called
errlog.txt
.You can open the file and copy the contents into your next reply here
Alternatively, add the entire file as an attachment (whichever is easier).
--
Maddy, Infinite Kind Support
2 Posted by Charles Withey on 07 Jan, 2025 09:54 PM
Hello,
I've attached the error log here.
After my last try, I decided to delete Verizon Visa and reconnect it. When I select Verizon Visa, Plaid site again indicates an error and asks me to log into my Verizon Visa account. After doing so, Plaid site refreshes, starts me from scratch and just repeats the process.
I also tried to select Synchrony Bank directly instead of Verizon Visa by Synchrony. In this case, Plaid's webpage presents a window indicating connectivity problems with Synchrony. I wondered if there may just be some connection problems on their end.
Support Staff 3 Posted by Maddy on 08 Jan, 2025 10:21 AM
Please can you navigate to Extensions->Manage Extensions and update the extensions in use?
Then, please ensure that the Dropbox client is installed and running on your computer.
Lastly, launch the Toolbox (version 1066) and select Menu Online Banking Tools->View Online Banking Configuration and copy the result in your next reply here .
Thank you
--
Maddy, Infinite Kind Support
4 Posted by Charles Withey on 08 Jan, 2025 03:15 PM
Hello,
I performed those actions but before doing so, I attempted to reconnect to Verizon Visa this morning and it seems to have worked...at least for today! And I also realized, Verizon Visa hadn't been downloading for the many months (not a frequently used account).
When entering Toolbox, I also receive the following Information dialogs. If you have any advice for these, please let me know. I'm not sure whether to take action. I probably have restored from Dropbox at some point in the past.
1.
This Dataset is running as a 'Secondary Node'
- either you are Synchronising to it,
- or you have restored it from a backup/sync copy.
If these statements are true / OK, then ignore this message...
>>Otherwise, to convert to Primary, select Update Mode.
2.
Your Dropbox location appears to have been migrated
.. but there is problem with the Alias from the old location
Use 'Update Mode' Menu: Advanced Options to attempt a fix....
... (you may have to perform a manual fix)...
3.
Cross-linked (or Orphaned) security txn(s) detected.. Review Console! >> Run 'FIX: Non-Hierarchical Security Acct Txns (& detect Orphans)'...
Nonetheless, the file requested is attached.
Thank you!
Support Staff 5 Posted by Maddy on 08 Jan, 2025 03:40 PM
Thank you for reporting back!
I'm very pleased to hear that the connection seems to be working now.
In regard to your questions 1-3.
I would recommend following the instruction in the Toolbox to fix these issues.
You should restart Moneydance after performing each step.
Please keep us posted on your progress, Thank you!
--
Maddy, Infinite Kind Support