Wells Fargo not downloading via MD +
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1 Posted by Blair on 14 Feb, 2025 12:52 PM
no help there, still an issue
Support Staff 2 Posted by Maddy on 14 Feb, 2025 01:26 PM
Hi Blair,
We are sorry to hear about the problem you have encountered.
Which bank/s are you experiencing this issue with?
If it's all of them, do you have a firewall, or any antivirus software or any other software that might be blocking Moneydance's access to the internet?
If so, can you try disabling it and see if you're able to connect/download your data then?
If you're still unable to connect/download, can you try reproducing the error and send us the output of your console log? This can be found by going to Help -> Console window in Moneydance, then clicking the "Copy to clipboard" button and pasting the output to us here.
Alternatively, you can you send us your Moneydance error logs.
They are saved on your computer as an errlog.txt file.
You can get to your error logs as follow:
In the Finder, press ⌘⇧G and then copy and paste
~/Library/Containers/com.infinitekind.MoneydanceOSX/Data/Library/Application Supportinto the field and press enter/return.At that point the finder will show an internal folder containing the errlog.txt file which includes the log.
Finally you can paste the full content to your next reply.
To add an attachment to this thread, please click on the "Browse" button.
I hope this information is helpful. Please let us know if you have further questions or need more assistance.
--
Maddy, Infinite Kind Support
3 Posted by Blair on 14 Feb, 2025 02:56 PM
Wells Fargo - checking and credit card.
20250214-09:54:00.414 Online downloads (account: 'Wells Fargo', service:
'Moneydance+') started...
20250214-09:54:00.423 Log setting 'OFX' has been changed to: Enabled
20250214-09:54:00.425 MDPlus status undetermined or not activated
20250214-09:54:00.431 Online downloads (account: 'Wells Fargo', service:
'Moneydance+') finished...
20250214-09:54:17.191 Loaded window size/loc preferences for 'console':
size=java.awt.Dimension[width=600,height=450]
loc=java.awt.Point[x=660,y=315]
20250214-09:54:17.192 Setting size of window frame2 to location (660,
315) and size (600 x 450) on display :0.0 with bounds
java.awt.Rectangle[x=0,y=0,width=1920,height=1080]
*****************************************
counts: mem_rpt: 6, csnap: 429, oltxns: 35, secsubtypes: 1, txn: 349,
curr: 72, olsvc: 1, acct: 176, misc: 3
20250214-09:54:17.558 Finished sync pass:
started: 20250214-09:54:17.550
finished: 20250214-09:54:17.558 (0.008 seconds)
state: finished
neededForcePush: false
neededForcePull: false
scanned 611 file(s), downloaded 0, with 0 exceptions
pushed 0 file(s) with 0 exceptions
On 2/14/25 09:48, Maddy wrote:
Support Staff 4 Posted by Maddy on 14 Feb, 2025 03:00 PM
Are you using the OFX service or Moneydance + to connect to Wells Fargo?
--
Maddy, Infinite Kind Support
5 Posted by Blair on 14 Feb, 2025 03:03 PM
MD+
On 2/14/25 10:00, Maddy wrote:
Support Staff 6 Posted by Maddy on 14 Feb, 2025 03:11 PM
In the portion of the error logs you have sent, it seems that your subscription requires activating.
You can achieve this by following the information here.
Then, you should navigate to the bank's website to check that your accounts are individually enabled for third party access and they do not require a one-time authorization password, for instance.
You should also ensure that your accounts are assigned as described in this article.
Finally, if you have a firewall, VPN, antivirus software or any other software that might be blocking Moneydance's access to the internet, you could try disabling it and see if you're able to connect then.
Please keep us posted on your progress, Thank you!
--
Maddy, Infinite Kind Support
7 Posted by Blair on 14 Feb, 2025 03:32 PM
been using Wells for some time.
Support Staff 8 Posted by Maddy on 14 Feb, 2025 03:40 PM
Thank you for confirming this information, Blair!
Could you send us the full content of your console log, from when you're trying to connect to Wells Fargo via Moneydance+, please?
To be able to investigate the issue we required an identifier for your connection.
Here's how to get the logs:
1) In Moneydance, select Help > Console Window. This will open the console messages window.
2) While the Console Window is open, attempt to connect to your bank using Moneydance+. Any error messages should be recorded to the Console.
3) Select all of the text in the Console and use the "Copy to Clipboard" button at the bottom to copy the text.
4) Paste the text from the message window into a text file (preferably saved with a .txt extension) and attach that file to your response here.
Thank you
--
Maddy, Infinite Kind Support
9 Posted by Blair on 14 Feb, 2025 03:44 PM
20250214-10:42:49.451 Online downloads (account: 'Wells Fargo', service:
'Moneydance+') started...
20250214-10:42:49.460 Log setting 'OFX' has been changed to: Enabled
20250214-10:42:49.462 MDPlus status undetermined or not activated
20250214-10:42:49.470 Online downloads (account: 'Wells Fargo', service:
'Moneydance+') finished...
Quote Load>INFO:10:42:59-AWT-EventQueue-0(Quote Load,sendAuto) Check
Auto Sync after delay
Quote Load>INFO:10:42:59-AWT-EventQueue-0(Quote Load,sendAuto) Check
Auto without delay
Quote Load>INFO:10:42:59-AWT-EventQueue-0(Quote Load,sendAuto) now
10:42:59.511712667 next 2025-02-14T11:00
20250214-10:42:59.934 validating file Blair 2025: root=Blair 2025
(f171420a-d3a5-47dc-96af-8e2a35f97b50) object counts: mem_rpt: 6, csnap:
429, oltxns: 35, secsubtypes: 1, txn: 349, curr: 72, olsvc: 1, acct:
176, misc: 3
20250214-10:42:59.940 Finished sync pass:
started: 20250214-10:42:59.928
finished: 20250214-10:42:59.938 (0.01 seconds)
state: finished
neededForcePush: false
neededForcePull: false
scanned 611 file(s), downloaded 0, with 0 exceptions
pushed 0 file(s) with 0 exceptions
20250214-10:43:03.961 Loaded window size/loc preferences for 'console':
size=java.awt.Dimension[width=600,height=450]
loc=java.awt.Point[x=660,y=315]
20250214-10:43:03.962 Setting size of window frame3 to location (660,
315) and size (600 x 450) on display :0.0 with bounds
java.awt.Rectangle[x=0,y=0,width=1920,height=1080]
BTW, the transactions are up to date. Did it manually.
On 2/14/25 10:41, Maddy wrote:
10 Posted by Blair on 14 Feb, 2025 03:45 PM
20250214-10:44:37.449 Online downloads (account: 'Wells Fargo', service:
'Moneydance+') started...
20250214-10:44:37.461 MDPlus status undetermined or not activated
20250214-10:44:37.469 Online downloads (account: 'Wells Fargo', service:
'Moneydance+') finished...
20250214-10:44:51.014 Loaded window size/loc preferences for 'console':
size=java.awt.Dimension[width=600,height=450]
loc=java.awt.Point[x=660,y=315]
20250214-10:44:51.015 Setting size of window frame4 to location (660,
315) and size (600 x 450) on display :0.0 with bounds
java.awt.Rectangle[x=0,y=0,width=1920,height=1080]
20250214-10:44:59.969 validating file Blair 2025: root=Blair 2025
(f171420a-d3a5-47dc-96af-8e2a35f97b50) object counts: mem_rpt: 6, csnap:
429, oltxns: 35, secsubtypes: 1, txn: 349, curr: 72, olsvc: 1, acct:
176, misc: 3
20250214-10:44:59.972 Finished sync pass:
started: 20250214-10:44:59.965
finished: 20250214-10:44:59.972 (0.007 seconds)
state: finished
neededForcePush: false
neededForcePull: false
scanned 611 file(s), downloaded 0, with 0 exceptions
pushed 0 file(s) with 0 exceptions
On 2/14/25 10:41, Maddy wrote:
Support Staff 11 Posted by Maddy on 14 Feb, 2025 03:48 PM
This is incomplete, therefore it does not include the identifier required.
Please can you try sending it again?
Thank you
--
Maddy, Infinite Kind Support