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Money Dance Stopped Syncing With My Banking Institution

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CPV

12 Apr, 2025 08:48 PM

Hello:
  Money Dance has stopped syncing/receiving information from my Banking Institution when I choose to an Online Update/Download. I receive the following message "A communication or parsing error occurred. This could be the result of a network problem, a proxy error, or misconfigured server. Error Description: javax.net.ssl. SSL Handshake Exception. Received fatal alert: handshake_failure." Your help is greatly appreciated. P.s does this have anything to do with MoneyDance+?

1. 1 Posted by sth on 13 Apr, 2025 04:39 PM

   

   I assume you are using MD+ (Plaid) for this transaction downloading?

   What version of MD are you using (including build number)
   What OS?

   It sounds like the security certificate for the bank has expired. You might want to look at the error in the console log and see if there is anything there.

   To post the log, open the Console Window, clear the log. Attempt to download the bank info and then copy and paste the new diagnostic text, remove any private information first.

   (NOT IK Support)

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2. 2 Posted by CPV on 13 Apr, 2025 05:12 PM

   

   This comment was split into a new private discussion: Money Dance Stopped Syncing With My Banking Institution

   Hello:

     Thanks for the reply. I have the option to use MD+ to set up or add
   banking institutions, but have not. I am not sure when that feature was

   added? I used to do online update/download of my banking information
   with the information that I manually set up in MD a few years ago.

   I have done the most recent MD update I believe (Version 2024.4(5253)).
   I am using Windows 10 but will upgrade to Win 11 soon. I am not too

   computer literate so the whole console log/window is new to me. If MD+
   is the answer to sync with listed banking institutions then that is the
   route

   I will go. When setting up MD+ is asks for an email address. I am
   unsure what email address to use? Thanks for your help.

   CPV

   On 4/13/2025 10:39 AM, sth wrote:

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3. 3 Posted by sth on 13 Apr, 2025 08:48 PM

   

   @CPV, so you are trying to use direct connect to download banking info form a financial institution. You are using the latest version of MD on W10.

   Did this work in the past? Is the institution Vanguard? Can you disclose what institution it is. (Vanguard stopped being able to download in December, and has claimed that they are working on restoring things, but nothing has happened.)

   MD+ is an add-on for extra monthly cost that uses a company called Plaid that can make secure connections to banks and brokerages in the US only. It then is set up to transfer that data to MD through servers at InfiniteKind (The Moneydance developers). It asks for an email and credit card to register and charge you the monthly fee. From the download page:

   Moneydance Plus is not included, but is available as an optional low-cost subscription (US$4.00 monthly or US$40.00 annually) if you'd like to download transactions through its network of over eleven thousand North American financial institutions.

   To show the Console Window, use the "Help" menu and select "Console Window", this has a lot of diagnostic information.

   Here are the financial institutions for direct connect downloading of data:
   https://infinitekind.com/fi

   Not sure which banks are supported by MD+ or how to get a list of supported financial institutions.

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4. 4 Posted by CPV on 13 Apr, 2025 10:30 PM

   

   STH:

     Thanks for the information. My banking information was
   updating/downloading online until recently. Now that I think of it,
   Online downloads may have stopped working with the last MD update
   install? Just a Thought. Interesting! I will continue to work on the
   issue and figure it out. Thanks for all of your help.

   CPV

   On 4/13/2025 2:48 PM, sth wrote:

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5. 5 Posted by white.carlw on 18 Apr, 2025 08:41 PM

   

   I'm having the same issue with OFX

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6. 6 Posted by CPV on 19 Apr, 2025 12:54 AM

   

   Carl:

     My MoneyDance stopped syncing in OFX directly with my Bank as well.
   There is probably a reason which I have not figured out. Possibly
   security. I ended up purchasing MoneyDance+. It took a little bit to
   figure out. Plaid (the third party that connects to financial
   institutions) had some issues connecting with my bank but the problem
   has been fixed. The connection issue may have been with my bank. So
   far MD+ works well. It cost $4 a month or $40 a year. The price is
   reasonable, but if the price goes up next year I'm not sure what I will
   do. I hope that this information helped.

   CPV

   On 4/18/2025 2:41 PM, white.carlw wrote:

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