No downloads from PNC direct connect since online banking upgrade over the weekend
Anybody else having this problem? I've been downloading transactions from my PNC checking account via Direct Connect since I got the account 3 years ago with no problems. Then there was maintenance over the weekend for a redesign of their online banking experience from Friday night until Sunday night. Now none of the transactions since then are downloading. I have a transaction on 10/27 and two on 10/30, none of them will download. There aren't any error messages returned. I pasted the console log below, with sensitive data X'd out. Interestingly, BALAMT shows my balance just before the maintenance, not my current balance. So I wonder if the connection is being made to old data, or something like that. I tried doing a Refresh in the Online Banking Service section and it didn't make a difference, still no downloads. I wasn't sure if I should try any of the other options, like Reset Sync Date or Change, or do a Disable and recreate the connection, or some Toolbox option. Or should I call PNC online support? Any suggestions? I'm running Moneydance 2024.4 (5253). Thanks.
------------------------
20251031-08:00:40.073 Online downloads (account: 'PNC Checking', service: 'PNC Bank - Direct Connect') started...
20251031-08:00:40.074 Log setting 'OFX' has been changed to: Enabled
20251031-08:00:40.127 Setting size of window dialog0 to location (787, 415) and size (347 x 250) on display \Display0 with bounds java.awt.Rectangle[x=0,y=0,width=1920,height=1080]
20251031-08:00:48.078 Sending message to https://www.oasis.cfree.com/test.ofxgp
>>>>>>>>
using internal https checking
20251031-08:00:48.088
20251031-08:00:48.088 OFXHEADER:100
DATA:OFXSGML
VERSION:102
SECURITY:NONE
ENCODING:USASCII
CHARSET:1252
COMPRESSION:NONE
OLDFILEUID:NONE
NEWFILEUID:NONE
<OFX>
<SIGNONMSGSRQV1>
<SONRQ>
<DTCLIENT>20251031080048.066
<USERID>XXXXXXXXX
<USERPASS>*
<GENUSERKEY>N
<LANGUAGE>ENG
<FI>
<ORG>ISC
<FID>4501
</FI>
<APPID>QWIN
<APPVER>2700
</SONRQ>
</SIGNONMSGSRQV1>
<BANKMSGSRQV1>
<STMTTRNRQ>
<TRNUID>1761912048076-0
<STMTRQ>
<BANKACCTFROM>
<BANKID>XXXXXXXXX
<ACCTID>XXXXXXXXX
<ACCTTYPE>CHECKING
</BANKACCTFROM>
<INCTRAN>
<DTSTART>20251027120000
<INCLUDE>Y
</INCTRAN>
</STMTRQ>
</STMTTRNRQ>
</BANKMSGSRQV1>
</OFX>
20251031-08:00:48.088 <<<<<<<<
20251031-08:00:49.129 loaded cookie from https://www.oasis.cfree.com/test.ofxgp : persist__data=!Qnb/1ulsFxmY8j3Lr2cqg04H8zpaeJ/CMHJbjIa2uH9btxTKwX8ybduSXTn2EJOLgFHsyHwtAkHb/w==; path=/; Httponly; Secure -> persist__data=!Qnb/1ulsFxmY8j3Lr2cqg04H8zpaeJ/CMHJbjIa2uH9btxTKwX8ybduSXTn2EJOLgFHsyHwtAkHb/w==; path=%2F; domain=www.oasis.cfree.com; secure
20251031-08:00:49.129 loaded cookie from https://www.oasis.cfree.com/test.ofxgp : TS019077e0=010f04ce042313c35fd14e5d8fba616630ae78ee73b76cedbf5c8654459c2fd47d79fdb2759e3bb0fa17020abe719fcfafd70f43285a716f4e7154f0700c3d0ed15a332bf6; Path=/; Secure; HTTPOnly -> TS019077e0=010f04ce042313c35fd14e5d8fba616630ae78ee73b76cedbf5c8654459c2fd47d79fdb2759e3bb0fa17020abe719fcfafd70f43285a716f4e7154f0700c3d0ed15a332bf6; path=%2F; domain=www.oasis.cfree.com; secure
20251031-08:00:49.129 HTTP response headers:
20251031-08:00:49.130 date: [Fri, 31 Oct 2025 12:00:48 GMT]
20251031-08:00:49.130 content-length: [730]
20251031-08:00:49.130 set-cookie: [TS019077e0=010f04ce042313c35fd14e5d8fba616630ae78ee73b76cedbf5c8654459c2fd47d79fdb2759e3bb0fa17020abe719fcfafd70f43285a716f4e7154f0700c3d0ed15a332bf6; Path=/; Secure; HTTPOnly]
20251031-08:00:49.130 content-security-policy: [default-src 'self';]
20251031-08:00:49.130 x-content-type-options: [nosniff]
20251031-08:00:49.130 x-xss-protection: [1; mode=block]
20251031-08:00:49.130 x-frame-options: [SAMEORIGIN]
20251031-08:00:49.130 connection: [close]
20251031-08:00:49.130 content-type: [application/x-ofx]
20251031-08:00:49.130 cache-control: [no-cache]
20251031-08:00:49.130 pragma: [no-cache]
20251031-08:00:49.130 strict-transport-security: [max-age=31536000 ; includeSubDomains]
20251031-08:00:49.131 Reading message from https://www.oasis.cfree.com/test.ofxgp
>>>>>>>>
20251031-08:00:49.136 BEGINRESPONSE>>>>>
20251031-08:00:49.137 <OFX>
<SIGNONMSGSRSV1>
<SONRS>
<STATUS>
<CODE>0
<SEVERITY>INFO
</STATUS>
<DTSERVER>20251031120048
<LANGUAGE>ENG
<DTPROFUP>20251031080048
<DTACCTUP>20240419114620
<FI>
<ORG>ISC
<FID>4501
</FI>
</SONRS>
</SIGNONMSGSRSV1>
<BANKMSGSRSV1>
<STMTTRNRS>
<TRNUID>1761912048076-0
<STATUS>
<CODE>0
<SEVERITY>INFO
</STATUS>
<STMTRS>
<CURDEF>USD
<BANKACCTFROM>
<BANKID>XXXXXXXX
<ACCTID>XXXXXXXX
<ACCTTYPE>CHECKING
</BANKACCTFROM>
<LEDGERBAL>
<BALAMT>2604.59
<DTASOF>20251025114738.640
</LEDGERBAL>
<AVAILBAL>
<BALAMT>0.00
<DTASOF>20251025114738.640
</AVAILBAL>
</STMTRS>
</STMTTRNRS>
</BANKMSGSRSV1>
</OFX>
20251031-08:00:49.137 <<<<<<<<ENDRESPONSE
20251031-08:00:49.140 reading statement for (PNC Checking:9493064)
it took 0.0 seconds to eliminate 0 duplicates from 0 downloaded transactions
20251031-08:00:49.151 Online downloads (account: 'PNC Checking', service: 'PNC Bank - Direct Connect') finished...
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31 Posted by dwg on 18 Nov, 2025 08:45 PM
When you get duplicates after a change it generally means that the institution changes how they generate the transactions IDs.
Transaction IDs are generally not kept as a field in main records, they are not relevant there, but are generated by the subsystem that provides the Direct Connect or OFX/QFX manual downloads, change the algorithm that creates the ID's and you get "duplicates" as the new IDs do not match what you already have. This is why DC and manual downloads can have different IDs, two different algorithms because they are two different systems and no one bothered to make them the same.
32 Posted by pjgiv1 on 19 Nov, 2025 07:01 PM
Well, here we go again. Made a ATM transaction yesterday, it downloaded this morning, only it downloaded 2 identical entries. Cannot delete either one without having duplication one the next download. If no solution is offered, guess I'll just wait and see if the bank changes something that will straighten it out.
33 Posted by Gerry on 20 Nov, 2025 02:01 PM
I have had duplicates but have been able to merge with ones already cleared I'm hoping MD will learn.
My issue is the ATM transaction's not being downloaded from PNC it was a transaction from the 18th. I manually entered it then cleared it in reconcile. Now I'll see what kind of mess that makes.
This is a pain in the butt!!
34 Posted by pjgiv1 on 20 Nov, 2025 03:40 PM
Gerry, agree w/you about this problem being a pain in booty. Have wasted HOURS trying to get it back like it was before PNC made their upgrade. Seems like there should be something in the TOOLBOX that would sort this out but I do not want to tread there unless someone can guide me.
35 Posted by pjgiv1 on 22 Nov, 2025 04:26 PM
Obviously PNC did something on their end to correct the duplicate situation. Made a download this morning and everything is back to the point that it was before the upgrade they made. So very glad it's operating correctly!
36 Posted by buxbaum17 on 09 Dec, 2025 07:57 PM
I am having duplicate and triplicate transaction downloads from PNC. Any easy workaround. If I delete one it redownloads. I don't want to make dummy fixes for most transactions.
37 Posted by dispatcher_21 on 09 Dec, 2025 11:09 PM
Make a comment to mark the old transaction. Download and keep/reconcile the new transaction and then delete the old one. Should not duplicate again.