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Fidelity Net Benefits and Investments not working with OFX or Plaid

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cookie87

03 Jan, 2026 11:05 PM

Hi, Fidelity no longer seems to work with OFX direct connect, but within Plaid it says they're having trouble with Fidelity, so that doesn't work either. I asked to be notified when it's fixed, but I believe this has been the case for months. Any ideas are welcome!

1. 1 Posted by dwg on 03 Jan, 2026 11:12 PM

   

   See the main Fidelity discussion:

   https://infinitekind.tenderapp.com/discussions/general-questions/249501-fidelity-access

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2. 2 Posted by dtd on 03 Jan, 2026 11:17 PM

   

   Fidelity stopped using ofx on Nov 28. Plaid has never worked with Fidelity since Fidelity won't partner with most aggregators except Akoya.

   Fidelity also won't do ofx or QIF downloads, only csv - which is mostly useless for investments because each bank does that differently.

   So this has existed for 5 weeks.

   IK says they are working with Fidelity and Plaid to find a solution.

   A group of users are investigating 3rd party csv converters. A similar group is writing an extension that will import fidelity csvs.

   There is an extensive conversation on this at -
   https://infinitekind.tenderapp.com/discussions/general-questions/249501-fidelity-access

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3. 3 Posted by cookie87 on 03 Jan, 2026 11:20 PM

   

   Thanks! Search wasn’t working on IK help either…..

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4. 4 Posted by dtd on 03 Jan, 2026 11:26 PM

   

   it currently only works if you are NOT logged in...

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5. 5 Posted by R. Schmid on 20 Feb, 2026 07:18 PM

   

   I'm also unable to disable the online connection.

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6. 6 Posted by dtd on 20 Feb, 2026 08:28 PM

   

   you should be able to disconnect the ofx online connection using toolbox.

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7. 7 Posted by cookie87 on 24 Mar, 2026 06:08 PM

   

   Hi, although not Fidelity specific, it's ridiculous that you can't search the IK help pages unless you are NOT logged in. When will that be fixed???

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8. 8 Posted by dwg on 24 Mar, 2026 09:15 PM

   

   The search function will only be fixed if the software provider i.e. Tender, fixes it.

   At the moment they appear to be ignoring the problem and not responding.

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9. 9 Posted by Ted on 27 Apr, 2026 01:11 PM

   

   This comment was split into a new discussion: NetBenefits

   Since NetBenefits handles accounts differently than Fidelity Investments, can we turn this into a NetBenefits discussion? I feel like the main Fidelity thread is so large that NetBenefits-specific posts might get lost. I'll copy this over to the main thread if the consensus is that it would be better over there. Here goes:

   I was initially excited to discover that NetBenefits allows downloading QIF since the CSV doesn't work with the importer discussed on the main thread. However, it still requires a lot of manual work because the transactions all come in with the correct dollar amount but shares divided by 10. That requires me to go into every share price, add *10, then go to the dollar total and add /10 at the end (I'd forgotten these functions have been built into MD for years--maybe since the beginning). Afterwards even though the transactions have been corrected, the price history is still 10 times greater than it should be. If I want an accurate history I have to edit each one and add /10 to the end of the price. I remember reading on another thread (perhaps a response to me about Schwab?) that the "off by a factor of 10" error might be due to different place settings between the Fidelity QIF and MD. To that end here's a snippet from the QIF:
   

   !Type:Invst
   D04/06/2026
   NBuy
   YVANG US LG CP EQ IDX(OHRN)
   I360.31000
   Q3.830
   U1380.24
   T1380.24
   MContribution
   

   This was imported as .383 shares at 3603.75979112272 for a correct total of 1380.24. When I edit security, I see Max Decimal Places is set to 5 and is greyed out. I'll go check Toolbox because I think that can be changed there. Which number should I change it to? The price shows 5 places, but they've apparently rounded it to 2 places, and the shares show 3 places.

   Related to Toolbox, all of the securities come in like "VANG US LG CP EQ IDX(OHRN)" and do not match with the existing security "VANG US LG CP EQ IDX." I think this is another Toolbox task where I can find the "hidden" identifiers assigned to each security and then add whatever is missing to my version of the security. I did that for all my main Fidelity securities last month and am about to import this month's transactions there to see if I did it correctly.

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