Citi Cards - error 2000
I got this error message yesterday when trying to down load my activity.
There was an error communicating with your financial institution. The details of this error are below.
Bank Name:Citi Cards
The error code reported by the server was: 2000
Failure
After disabling and setting up again I got in.
But today - I got the message again
So repeated the disable and setup - but No Luck?
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31 Posted by roy on 03 Jun, 2026 07:35 PM
I am just wondering if the people at Moneydance have communicated with Citi
and confirmed that is the problem or not?
Roy
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Support Staff 32 Posted by Maddy on 03 Jun, 2026 07:41 PM
@Roy
We are sorry to hear about the problem you have encountered.
This issue is likely related to system changes being implemented by CitiCards.
We have already updated the connection information for Citi Cards, although this has not resolved the problem at this time.
For the time being, the best way to get your transactions into Moneydance is to use a web browser to download files from your bank's web site or switch to Moneydance +.
We'd recommend you download using the OFX or QFX file format if available. If not, use the QIF file format. (These files are sometimes referred to as Quicken or MS Money files). You can import the files to Moneydance using File --> Import.
The steps for manually importing your data are outlined in this article from the knowledge base.
Thank you for your patience and sorry for the inconvenience this might have caused.
--
Maddy, Infinite Kind Support
33 Posted by roy on 03 Jun, 2026 07:49 PM
I appreciate the tips but sine I check daily to catch any fraudulent issues.
I just view my account in one window and moneydance in another. Easy to
just read and enter them manually takes less time and not much more than
correcting and allocating the downloads gotten with. OFX.
It appears Citi has not had the courtesy to tell us, the customer, they are
discontinuing a service and forcing us to pay for our own information
gathered by a third party you have to pay.
Another big business taking advantage, Roy
_____
34 Posted by roy on 04 Jun, 2026 01:57 PM
Just curious
If Citi bank will pass my information to a third party like Plaid if I give
my permission
Why won't they pass it to me or Moneydance if I give them my permission.
Does plaid pay them for the ability to get my information?
Very curious, Roy
AI said:
Citi will not pass a single byte of your data to Plaid unless you explicitly
go into a third-party app, choose to link your Citi account, and pass
security verification. You are granting a "limited power of attorney" for
Plaid to fetch that specific data on your behalf.
35 Posted by dtd on 04 Jun, 2026 02:05 PM
It's about the new regime of 'who gets the money'.
Moneydance applied to be in the FDX consortium and to be an approved aggregator, but they were turned down, primary reason given was they didn't have a US presence.
So they had to deal with an approved aggregator, in this case Plaid, The fee you pay to Moneydance for MD+ primarily goes to Plaid,
Support Staff 36 Posted by Maddy on 04 Jun, 2026 02:14 PM
In brief: A bank like Citi will only share your information with a third party such as Plaid when you explicitly authorise it, but that doesn’t mean they offer the same kind of direct access to individuals or to software like Moneydance.
Plaid has a formal, commercial integration with Citi that allows secure, token‑based data sharing, whereas the older open standards that Moneydance relies on are no longer supported by many large banks.
As a result, Plaid can retrieve your data on your behalf, but Citi won’t provide that same data stream directly to you or to Moneydance, even with your permission, unfortunately.
--
Maddy, Infinite Kind Support
37 Posted by roy on 04 Jun, 2026 02:47 PM
I am not blaming Moneydance. Figured it was something like this but wanted to
make sure before complaining to Citi about things l. Better to have the facts.
Thanks
38 Posted by dtd on 04 Jun, 2026 03:17 PM
I find the biggest "blame" to be made is NOT ONE of these major banks gave any warning that they were dropping direct connect (OFX) - until you discovered it yourself.
39 Posted by roy on 04 Jun, 2026 04:12 PM
Yes,
They don't care about customer service any more!
_____
40 Posted by Mike Kerr on 04 Jun, 2026 07:10 PM
After about 2 hours, I just finished call's with Citibank. I called the
Costco VISA "supposedly" technical number I was given earlier. They had
never even heard of Quicken. They gave me another number to call for
technical support. I called the Master Card "supposedly" technical
number I was given earlier. They were also clueless. They gave me same
number to call for technical support. I called that number. They walked
me through the 3rd party app setup again. Then he fed me a line that I
don't really believe, but would like to. It sounded more like an
appeasement to get me off the phone than an official statement. Otherwise,
he would have said this to start with since all I asked for was a yes/no do
you still support downloads to programs like Quicken or Moneydance. But,
I don't think anyone I talked with today has a clue even what Quicken is.
"We are aware of the problem and are working on it. We have not shut down
the 3rd party app download capability."
On Thu, Jun 4, 2026 at 12:12 PM roy <[email blocked]> wrote:
41 Posted by mvkguard+383 on 04 Jun, 2026 07:22 PM
After about 2 hours, I just finished call's with Citibank. I called the Costco VISA "supposedly" technical number I was given earlier. They had never even heard of Quicken or Moneydance. They gave me another number to call for technical support. I called the Master Card "supposedly" technical number I was given earlier. They were also clueless. They gave me same number to call for technical support. I called that number. They walked me through the 3rd party app setup again. Then he fed me a line that I don't really believe, but would like to. It sounded more like an appeasement to get me off the phone than an official statement. Otherwise, he would have said this to start with since all I asked for was a yes/no do you still support downloads to programs like Quicken or Moneydance.
"We are aware of the problem and are working on it. We have not shut down the 3rd party app download capability."
42 Posted by weaverc256 on 05 Jun, 2026 11:27 AM
It just worked for me today.
Support Staff 43 Posted by Maddy on 05 Jun, 2026 11:31 AM
Thank you for reporting back, Mike
We are pleased to hear that the CitiCards connection is working for you today.
I'll keep this discussion open for now, so please don't hesitate to get back in touch, if you need further assistance.
--
Maddy, Infinite Kind Support
44 Posted by mvkguard+383 on 05 Jun, 2026 01:55 PM
Worked today. Maybe the squeaky wheel does get the grease.
45 Posted by roy on 05 Jun, 2026 02:08 PM
It worked for me too!
Thank you
Roy
_____
46 Posted by Jon on 05 Jun, 2026 02:57 PM
I just tried it. it also worked for me. First time in over 2 weeks when it quit working.
47 Posted by dtd on 05 Jun, 2026 03:27 PM
YAY!