tag:infinitekind.tenderapp.com,2009-01-14:/discussions/online-banking/1275-remove-sync-from-bankInfinite Kind: Discussion 2015-10-23T20:44:45Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/382770622015-10-23T11:53:08Z2015-10-23T11:53:08ZRemove Sync from Bank.<div><p>Hi,</p>
<p>Can you give me the name(s) of the financial institution(s)
you're trying to disconnect from? Your bank will need to
discontinue your direct connect service on their end, the
Moneydance application has no way to do this. Could you try asking
your bank to disable your account for direct connections from
Quicken. Moneydance uses exactly the same OFX server connection
protocol as Quicken but your bank representative may not know this
and mistakenly believe that you can disable the connection from
within Moneydance.</p>
<p>Please let me know if I can be of further assistance, and thanks
for your interest in Moneydance!</p>
<p>David Hanley<br>
Infinite Kind Support</p></div>David Hanleytag:infinitekind.tenderapp.com,2009-01-14:Comment/382770622015-10-23T12:19:52Z2015-10-23T12:19:52ZRemove Sync from Bank.<div><p>David,</p>
<p>The name of the Bank involved is BB&T (Branch Bank and
Trust).</p>
<p>Thanks for your help,</p>
<p>Norman Watt</p></div>wilmingtontradertag:infinitekind.tenderapp.com,2009-01-14:Comment/382770622015-10-23T14:57:30Z2015-10-23T14:57:30ZRemove Sync from Bank.<div><p>To remove the sync from Moneydance, first click on your account
register. Then, go to the Online->"Setup Online Banking" menu
item. In the window that pops up, click the "Disable" button. This
will disable online downloads for this account in Moneydance.</p>
<p>Hope that helps. Please let me know if I can be of further
assistance, and thanks for using Moneydance.</p>
<p>Ian<br>
Infinite Kind Support</p></div>Ian Ltag:infinitekind.tenderapp.com,2009-01-14:Comment/382770622015-10-23T15:37:19Z2015-10-23T15:37:19ZRemove Sync from Bank.<div><p>Good Morning,</p>
<p>When I followed your instructions there is no disable button
there. As a matter of fact there is no online banking information
there as I had removed it over a month ago.</p>
<p>Thanks,</p>
<p>Norm</p></div>wilmingtontradertag:infinitekind.tenderapp.com,2009-01-14:Comment/382770622015-10-23T15:45:59Z2015-10-23T15:45:59ZRemove Sync from Bank.<div><p>In that case, Moneydance is no longer able to use direct connect
to connect to your bank. If they are still charging you, they'll
need to turn off the service on their end. Unfortunately, this
means you'l need to call them again. If they insist that the
problem is on our end, ask if they have seen any actual connections
from you since you turned it off in Moneydance. You may need to
talk to a technician to get this information. If they don't see any
connections in their system, that should prove that Moneydance
isn't connecting and they need to deactivate your direct connect
account in their system. If they, <em>do</em> see a recent
connection from Moneydance, let me know and we'll try to figure out
how that could have happened.</p>
<p>Ian<br>
Infinite Kind Support</p></div>Ian Ltag:infinitekind.tenderapp.com,2009-01-14:Comment/382770622015-10-23T15:48:35Z2015-10-23T15:48:35ZRemove Sync from Bank.<div><p>Ian,</p>
<p>Thanks, I am going to the bank this afternoon.</p>
<p>Norm</p></div>wilmingtontradertag:infinitekind.tenderapp.com,2009-01-14:Comment/382770622015-10-23T16:20:33Z2015-10-23T16:20:33ZRemove Sync from Bank.<div><p>Hi Norm,</p>
<p>If I may make a suggestion, print out the forum messages between
you and Moneydance support to bring with you to the bank.</p>
<p>-Kevin N.</p></div>-Kevin N.tag:infinitekind.tenderapp.com,2009-01-14:Comment/382770622015-10-23T19:42:23Z2015-10-23T19:42:23ZRemove Sync from Bank.<div><p>Kevin,</p>
<p>I had already done that and just got back from the bank. I
believe that we have gotten this straightened out but won’t
know for sure until the next billing cycle. The good news is that
the bank is giving me credit for these charges. Will have to wait
and see what happens.</p>
<p>Thanks,</p>
<p>Norman Watt</p></div>wilmingtontradertag:infinitekind.tenderapp.com,2009-01-14:Comment/382770622015-10-23T19:47:59Z2015-10-23T19:47:59ZRemove Sync from Bank.<div><p>Hi Norman,</p>
<p>I'm glad to hear that you hopefully have gotten things
sorted.</p>
<p>Personally, if my bank (Regions) tried charging me to access my
own data, I'd be banking somewhere else.</p>
<p>-Kevin N.</p></div>-Kevin N.tag:infinitekind.tenderapp.com,2009-01-14:Comment/382770622015-10-23T20:44:44Z2015-10-23T20:44:44ZRemove Sync from Bank.<div><p>Norman</p>
<p>Glad you this sorted out. If there are any further issues please
let us know.</p>
<p>Tom Freeman<br>
Infinite Kind Support</p></div>Tom Freeman