tag:infinitekind.tenderapp.com,2009-01-14:/discussions/online-banking/13118-citibank-and-chase-bank-on-line-problemsInfinite Kind: Discussion 2019-08-03T15:30:23Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/472340662019-05-04T11:25:24Z2019-05-04T11:26:00ZCitibank and Chase Bank on line problems<div><p>Hi Lukas,</p>
<p>You have to enable Chase Connections by a procedure within your Profile Settings from your Chase Web Site connection. Look under "more settings" and authorize "Desktop Apps". Follow the outlined process.</p>
<p>I have a Citi Credit card and have no problems connecting, however there have been a couple of recent complaints about not being able to connect to Citi.</p>
<p>Regards,</p>
<p>Tony (NOT from Moneydance Support)</p></div>TonyRItag:infinitekind.tenderapp.com,2009-01-14:Comment/472340662019-05-04T11:27:32Z2019-05-04T11:27:32ZCitibank and Chase Bank on line problems<div><p>Here's the link to the previous complaints:</p>
<p><a href="https://infinitekind.tenderapp.com/discussions/problems/53676-transaction-downloads-from-citi-credit-card-stopped-working">https://infinitekind.tenderapp.com/discussions/problems/53676-trans...</a></p></div>TonyRItag:infinitekind.tenderapp.com,2009-01-14:Comment/472340662019-05-04T14:55:51Z2019-05-04T14:55:51ZCitibank and Chase Bank on line problems<div><p>Thank you TonyRI. The Chase solution worked!<br>
I have the Citibank Checking, Savings and Credit card accounts.<br>
There is no Citi Bank on the financial institution list - there is only Citi Cards or Citi Investments or Citi Private Bank etc.<br>
There is a separete login for bank accounts and credit cards accounts at Citibank.</p>
<p>Thank you</p></div>Lukastag:infinitekind.tenderapp.com,2009-01-14:Comment/472340662019-05-04T15:20:58Z2019-05-04T15:20:58ZCitibank and Chase Bank on line problems<div><p>Hi Lukas,</p>
<p>You're welcome. Glad that you got your Chase account working!</p>
<p>Thanks for letting me know about Citi Cards having a different connection setup in Moneydance vs other Citibank accounts. I'm not sure how you proceed with that, but another MD customer may know; certainly, TIK Support would be able to advise you.</p>
<p>Good Luck!</p>
<p>Tony :)</p></div>TonyRI