Citibank OFX download files no longer import

William Yaggy's Avatar

William Yaggy

25 Jul, 2019 05:37 PM

For years i have been able to download transactions from my Citibank accounts and import them to MoneyDance with no problem. Citibank recently changed its menu structure so that the old menu for downloading transactions is no longer available. The new menu acts as though everything is completely normal - it creates a file and downloads it to my downloads folder. MoneyDance recognizes the file, but when I try to import it, nothing happens. I just had a very frustrating conversation with Citibank tech support in which they claimed that the problem must be with MoneyDance, even though I told them that what had changed was their system, which had worked perfectly until a few days ago - nothing had changed about MoneyDance. Has anyone else had this problem? Do you have any solution?

Thanks.

  1. 1 Posted by William Yaggy on 30 Jul, 2019 03:34 PM

    William Yaggy's Avatar

    I did not realize that MoneyDance could import QIF files. I have just downloaded some Citibank transactions in that format and imported them successfully, so my problem is solved, though I still feel Citibank has done something to cause their OFX files not to work and seemingly has no interest in fixing the problem.

  2. 2 Posted by david_nedved on 04 Sep, 2019 12:33 PM

    david_nedved's Avatar

    Citi is up to something with regards to their OFX support. I'm getting the standard "2000" error occasionally when updating my 2 Citi cards. Last time it happened there was some text saying that I should have my financial software contact Citi about some changes to OFX implementation. I'll look for it again and try to paste exact text here for you.

  3. 3 Posted by TonyRI on 04 Sep, 2019 12:36 PM

    TonyRI's Avatar

    Hi Guys,

    Take a look at this post by Jenny, IK Support, regarding the Citi Card Connections:

    https://infinitekind.tenderapp.com/discussions/online-banking/14073...

    Hope this helps,

    Tony (Not from IK Support)

  4. System closed this discussion on 04 Dec, 2019 12:40 PM.

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