tag:infinitekind.tenderapp.com,2009-01-14:/discussions/online-banking/14073-citi-will-no-longer-download-to-this-financial-software-messageInfinite Kind: Discussion 2023-04-09T22:28:31Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/475803762019-08-31T23:19:48Z2019-08-31T23:19:50ZCiti will no longer download to this financial software message<div><p>Tried to download my citi credit card numbers and got a message that due to security upgrades citi would no longer download to this financial software and told me to have my software provider to contact them. WHAT NOW?</p></div>Raymond Jessentag:infinitekind.tenderapp.com,2009-01-14:Comment/475803762019-08-31T23:24:57Z2019-08-31T23:24:59ZCiti will no longer download to this financial software message<div><p>+1 on this issue. Was fine just a couple weeks ago...</p></div>rudytag:infinitekind.tenderapp.com,2009-01-14:Comment/475803762019-09-01T02:47:07Z2019-09-01T02:47:07ZCiti will no longer download to this financial software message<div><p>Me too, must have started in the last couple of days.</p>
<ul>
<li>George</li>
</ul></div>Georgetag:infinitekind.tenderapp.com,2009-01-14:Comment/475803762019-09-01T03:00:53Z2019-09-01T03:00:53ZCiti will no longer download to this financial software message<div><p>ughhh...same here...i feel like every month it's one more account that doesn't work :(</p></div>jocey_gtag:infinitekind.tenderapp.com,2009-01-14:Comment/475803762019-09-02T20:46:38Z2019-09-02T20:46:38ZCiti will no longer download to this financial software message<div><p>+1</p>
<p>Here's the message as txt so it gets indexed:<br>
There was an error communicating with your financial institution. The details of this error are below.</p>
<p>Bank Name: Citi Cards</p>
<p>The error code reported by the server was: 2000</p>
<p>Due to security improvements, connection to this financial software will be shut down on 09/07/2019. Please request your financial management software contact Citi at <a href="mailto:citiOFXmigration@citi.com">citiOFXmigration@citi.com</a>.</p></div>seantag:infinitekind.tenderapp.com,2009-01-14:Comment/475803762019-09-02T20:47:59Z2019-09-02T20:47:59ZCiti will no longer download to this financial software message<div><p>Email:<br>
citiOFXmigration --at-- citi.com</p></div>seantag:infinitekind.tenderapp.com,2009-01-14:Comment/475803762019-09-02T23:09:55Z2019-09-03T10:35:13ZCiti will no longer download to this financial software message<div><p>I tried digging in a little and found this (which I believe is new) under Citi FAQ's.</p>
<p>If you search for "third party software" you'll see:</p>
<p><em>Where can I manage my third-party software connections?</em></p>
<p>You can permit third-party software applications, like Quicken® or Quickbooks®, to directly access Citi account information while you use the software. Please visit the <strong>Data Management Hub</strong> to add, remove, and manage your existing third-party software connections.<br>
Quicken® and Quickbooks® are registered trademarks of Intuit, Inc.</p>
<p>The link will take you to a Consent Page</p>
<p>It looked very promising, but I wasn't able to disable and reset the connection to make it work as is. I selected "disable", "set up online banking", "new connection", "citi cards", entered proper credentials all within the allotted 10 minute time limit.</p>
<p>Looks like a new connection may be in order.</p>
<p>Good luck all,</p>
<p>Tony (NOT from MD Support)</p></div>TonyRItag:infinitekind.tenderapp.com,2009-01-14:Comment/475803762019-09-03T00:30:36Z2019-09-03T00:30:39ZCiti will no longer download to this financial software message<div><p>+1 having the same problem</p></div>orlandowavetag:infinitekind.tenderapp.com,2009-01-14:Comment/475803762019-09-03T01:07:12Z2019-09-03T01:07:14ZCiti will no longer download to this financial software message<div><p>I contacted citi and they recommended a reconnect process. It did not work. I asked what software did work and they only recommend quicken which I fled from many years ago due to its poor quality. I researched other financial software and decided to try moneyspire since they do not hold your information in the cloud. It was easy to install and downloaded citi credit card charges. I love moneydance but if they do not respond soon to this problem I will be forced to move on. They were recently slow to respond to a download problem with AMEX.</p></div>RAYMOND JESSENtag:infinitekind.tenderapp.com,2009-01-14:Comment/475803762019-09-03T02:04:36Z2020-11-02T14:58:51ZCiti will no longer download to this financial software message<div><p>I also have this problem. My last successful download was 30 August.</p></div>testonecyphertag:infinitekind.tenderapp.com,2009-01-14:Comment/475803762019-09-03T02:10:36Z2019-09-03T02:14:21ZCiti will no longer download to this financial software message<div><p>Add me to the list having the same issue too. Lets get this solved and taken care of Infinite Kind. Please let us know the solution or put out an update. Thanks.</p></div>jstandfesttag:infinitekind.tenderapp.com,2009-01-14:Comment/475803762019-09-03T05:03:13Z2019-09-03T05:03:13ZCiti will no longer download to this financial software message<div><p>I think TonyRI's solution worked for me. I was getting the same error message this past weekend and had disabled online banking. When I then tried to set up online banking, I got some kind of error message (i'm sorry I can't remember exactly what it was) so never set it back up. When I saw TonyRI's solution, I logged into the Citibank account on the website, searched FAQ's for "third party software" and found what Tony said. I then logged into Moneydance and was then able to set up a connection. I then went to "download Citi bank transactions" and it said at the bottom "downloading transactions...downloaded 0 new transactions" (I happened not to have any), and i show a CURRENT ledger balance dated 9/3.</p>
<p>Tony, the only thing I can think of is maybe try disabling your access in Moneydance first and THEN go thru the CitiBank process and maybe it will work for you at that point?? I'll try again tomorrow to see if it's a fluke that it worked for me tonight</p></div>jocey_gtag:infinitekind.tenderapp.com,2009-01-14:Comment/475803762019-09-03T07:52:59Z2019-09-03T07:52:59ZCiti will no longer download to this financial software message<div><p>Hi all,</p>
<p>Sorry to hear about the problems you've encountered.</p>
<p>We're working to fix these issues with the Citi connection.<br>
I've made a chance to the connection information we use for this bank - this change will be available within Moneydance later today.</p>
<p>I will email to confirm when the update is available for you to use, and I'll provide the steps you need to get connected again.</p>
<p>As some customers have suggested, you will likely need to re-link Moneydance to your Citi accounts on the following page - <a href="https://citi.com/datamanagement">https://citi.com/datamanagement</a><br>
I believe you're given a 10 minute period to re-connect within the software so I wouldn't advise visiting this page until the new connection information is available within Moneydance.</p>
<p>--<br>
Jenny, Infinite Kind Support</p></div>Jennytag:infinitekind.tenderapp.com,2009-01-14:Comment/475803762019-09-03T10:39:30Z2019-09-03T10:39:32ZCiti will no longer download to this financial software message<div><p>I just downloaded my information from CitiCards without issues.</p></div>iktag:infinitekind.tenderapp.com,2009-01-14:Comment/475803762019-09-03T10:44:39Z2019-09-03T10:44:39ZCiti will no longer download to this financial software message<div><p>Hi all,</p>
<p>I've made a change to the connection information we use for Citi Cards - this change is available within Moneydance now.</p>
<p>You should try to recreate the connection with your bank so you can use the updated connection information. You will need to disable your current connection and then recreate it using the New Connection button on the Online Banking Setup screen. To do so, you can follow these steps:</p>
<ol>
<li>Select your bank account in Moneydance
<br></li>
<li>Select Online --> Setup Online Banking<br></li>
<li>Click the "Disable" button. If you don't see this button, just close the window.
<br></li>
<li>Repeat the previous steps for any additional accounts at the same institution.<br></li>
<li>Select Online --> Setup Online Banking (again)
<br></li>
<li>Click the "New Connection" button and select your bank and hit OK<br></li>
<li>Continue with the setup process, entering your username/password
</li>
</ol>
<p><strong>Make sure you pick "New Connection"</strong>, even though your bank is still one of the connection choices after you disable it. Choosing your bank from the long list of available banks will force Moneydance to download the updated information, which should then allow you to connect.</p>
<p>You might still see an error at this point. If you do, you may need to re-enable your accounts for automatic downloads at the banks end. I have received the message below from Citi - please try following these steps:</p>
<p><em>We’ve recently updated our online banking experience. To continue using this app, you’ll need to re-link the app to your Citi account. You can complete this at <a href="https://citi.com/datamanagement">https://citi.com/datamanagement</a></em></p>
<p>If you need to re-enable your account for automatic download services, make sure you choose 'Direct Connect' access (and not Web Connect or Express Web Connect).</p>
<p>If the problems persist, please provide details of any error messages or error codes you're seeing when you try to connect.<br>
If it's easier, you can send me a screenshot of what you're seeing. You can read instructions for taking a screenshot here - <a href="https://www.take-a-screenshot.org/">https://www.take-a-screenshot.org/</a></p>
<p>--<br>
Jenny, Infinite Kind Support</p></div>Jennytag:infinitekind.tenderapp.com,2009-01-14:Comment/475803762019-09-03T11:21:42Z2019-09-03T11:21:42ZCiti will no longer download to this financial software message<div><p>My first download after competing the above recommended steps was successful. Fingers crossed that it continues. I'll keep an eye on it and report back if it changes.</p>
<p>Thank you for the quick replies, appreciated.</p></div>jstandfesttag:infinitekind.tenderapp.com,2009-01-14:Comment/475803762019-09-03T11:23:17Z2019-09-03T11:23:17ZCiti will no longer download to this financial software message<div><p>The New Connection steps worked fine without having to go through any additional steps at the Citi Card account website.</p>
<p>Thanks! :)</p></div>TonyRItag:infinitekind.tenderapp.com,2009-01-14:Comment/475803762019-09-03T11:35:22Z2019-09-03T11:35:22ZCiti will no longer download to this financial software message<div><blockquote>
<p>Tony, the only thing I can think of is maybe try disabling your access in Moneydance first and THEN go thru the CitiBank process and maybe it will work for you at that point?? I'll try again tomorrow to see if it's a fluke that it worked for me tonight</p>
</blockquote>
<p>@jocey_g Thanks! I appreciate your response. All is well now. The change to the connection information that Jenny had made has resolved my connection issue. I don't recall ever having to set up authorization at the Citi website prior to this, so I'm not even sure if that step was/is necessary (at least ATM). Unless it somehow remembered that I tried to connect with MD previous to the connection parameter update.</p>
<p>Take Care,</p>
<p>Tony :)</p></div>TonyRItag:infinitekind.tenderapp.com,2009-01-14:Comment/475803762019-09-03T23:24:07Z2019-09-04T15:39:58ZCiti will no longer download to this financial software message<div><p>Update: my problem now fixed. Apparently, the Citibank server (for Rabobank) now sees the MD built-in browser as a "new" device and I had to use their telephone verification call (2 factor) to verify myself. I hope that won't happen every time now. Using 1888 mac build.</p>
<p>Not sure this is related, but Rabobank started using citibank (vs their own) a year, or two, ago for their online banking. When they did, I started using the MD builtin browser for download/import the dropped OFX service at the same time. It's been working fine until the last few days. Using the MD browser, the citibank server now responds as it does when you enter an invalid ID. The citibank server URL is: <a href="https://cibng.ibanking-services.com/EamWeb/Account/Login.aspx?brand=385_122238420&appId=CeB&FIORG=385&FIFID=122238420&orgId=385_122238420">https://cibng.ibanking-services.com/EamWeb/Account/Login.aspx?brand...</a>. Logon from outside MD with a browser still works - even with the MD "open website" link in the online menu, just not the register download button.</p>
<p>Since this is not an OFX connection, a connection redo is not applicable though I did reenter the server URL (from the external browser after it worked) in the account info.</p>
<p>Rabo is also going through a merger with Mechanics bank which might have something to do with the problem.</p>
<p>The relevant console window comm is:<br>
bot.loadURL('<a href="https://cibng.ibanking-services.com/EamWeb/Account/Login.aspx?brand=385_122238420&appId=CeB&FIORG=385&FIFID=122238420&orgId=385_122238420">https://cibng.ibanking-services.com/EamWeb/Account/Login.aspx?brand...</a>')<br>
15:52:50.175 webbot:dispatching action on [page=loading action=finished] background thread, after waiting for load webtask:LOAD_URLval=<a href="https://cibng.ibanking-services.com/EamWeb/Account/Login.aspx?brand=385_122238420&appId=CeB&FIORG=385&FIFID=122238420&orgId=385_122238420">https://cibng.ibanking-services.com/EamWeb/Account/Login.aspx?brand...</a>;<br>
15:52:50.922 webbot:running action on [page=loading action=finished] main thread webtask:LOAD_URLval=<a href="https://cibng.ibanking-services.com/EamWeb/Account/Login.aspx?brand=385_122238420&appId=CeB&FIORG=385&FIFID=122238420&orgId=385_122238420">https://cibng.ibanking-services.com/EamWeb/Account/Login.aspx?brand...</a>;<br>
new location: <a href="https://cibng.ibanking-services.com/EamWeb/Account/Login.aspx?brand=385_122238420&appId=CeB&FIORG=385&FIFID=122238420&orgId=385_122238420">https://cibng.ibanking-services.com/EamWeb/Account/Login.aspx?brand...</a><br>
15:52:50.976 new location: <a href="https://cibng.ibanking-services.com/EamWeb/Account/Login.aspx?brand=385_122238420&appId=CeB&FIORG=385&FIFID=122238420&orgId=385_122238420">https://cibng.ibanking-services.com/EamWeb/Account/Login.aspx?brand...</a><br>
opening connection with no proxy:<br>
15:52:50.988 webbot:finished webtask 0 [page=loading action=working] webtask:LOAD_URLval=<a href="https://cibng.ibanking-services.com/EamWeb/Account/Login.aspx?brand=385_122238420&appId=CeB&FIORG=385&FIFID=122238420&orgId=385_122238420">https://cibng.ibanking-services.com/EamWeb/Account/Login.aspx?brand...</a>; -><br>
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Invalid cookie expiration: Sun 01 Sep 2024 22:52:52 GMT<br>
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15:53:05.058 webbot:finished loading<br>
Info: no currencies found for UUID: 2a3849d9-12c6-404a-a660-e2ac912a969a or oldID: 42 from Bank Account Total:RaboBank ck-5957 (:ofx_acct_msg_type=4&bank_account_number=xxxxxxxx&gui.col_widths=sort%3D0%26ascending%3Dyes%26position%3Dbottom%26oneline%3Dno%26splitreg%3Dno%26cols%3D90,51,399,225,30,80,83,104&gen.rec_asof_enabled=y&ofx_account_type=CHECKING&is_inactive=n&pid=0&ol.ledgerbalasof=1425456000000&type=b&ol.availbal=xxxxxxx&ofx_bpaccount_number=xxxxxxxxxx&parentid=b95fc1e0-5844-4bb0-a07b-d94f77b247a3&sbal=0&ofx_account_number=xxxxx&ofx_import_acct_num=xxxxxxx&defcat=8a523df8-03f1-4787-89a0-c33c7a724983&ol.ledgerbal=xxxxxxx&default_category=453&ol.new_txn_count=0&bank_name=RaboBank&ofx_bpbank_id=xxxxx&obj_type=acct&id=xxxxxd-4b8e-4ad4-9b9e-e2afd8bc2f0a&currid=2a3849d9-12c6-404a-a660-e2ac912a969a&curr=42&ofx_bpaccount_type=CHECKING&ol.availbalasof=xxxxx&rec_reg.debit=sort%3D4%26ascending%3Dyes%26position%3Dbottom%26oneline%3Dyes%26splitreg%3Dno%26cols%3D90,60,104,16,96&sel_reg_filter=txn_filter_all&ol.haspendingtxns=n&ol_payments_list_id=f2d9d079-7f2d-414f-a0c9-44dc7bc8ccb7&olbfi=&netsync.guid=6937820d-4b8e-4ad4-9b9e-e2afd8bc2f0a&creation_date=1359230400000&ofx_last_txn_update=1425493631354&ol_txns_list_id=ce406443-b477-41d6-8050-5d1605ef05da&hide=no&hide_on_hp=no&ol_payees_list_id=c1edc7d8-7fcc-474d-886d-ae7de1fa67cc&name=RaboBank ck-xxxxx&account_url=<a href="https://cibng.ibanking-services.com/EamWeb/Account/Login.aspx%3Fbrand%3D385_122238420%26appId%3DCeB%26FIORG%3D385%26FIFID%3D122238420%26orgId%3D385_122238420&ofx_bank_id=122238420&old_id=xxxx&rec_reg.credit=sort%3D4%26ascending%3Dyes%26position%3Dbottom%26oneline%3Dyes%26splitreg%3Dno%26cols%3D90,30,135,16,96&comment=&bpfi=:RBB:1001&ts=1567549993430">https://cibng.ibanking-services.com/EamWeb/Account/Login.aspx%3Fbra...</a>)<br>
Info: no currencies found for UUID: 2a3849d9-12c6-404a-a660-e2ac912a969a or oldID: 42 from Bank Account Total:RaboBank ck-xxxxx (mod.acct:ofx_acct_msg_type=4&bank_account_number=xxxxx&gui.col_widths=sort%3D0%26ascending%3Dyes%26position%3Dbottom%26oneline%3Dno%26splitreg%3Dno%26cols%3D90,51,399,225,30,80,83,104&gen.rec_asof_enabled=y&ofx_account_type=CHECKING&is_inactive=n&pid=0&ol.ledgerbalasof=xxxxx&type=b&ol.availbal=xxxxx&ofx_bpaccount_number=xxxxx&parentid=b95fc1e0-5844-4bb0-a07b-d94f77b247a3&sbal=0&ofx_account_number=xxxxx&ofx_import_acct_num=xxxxx&defcat=8a523df8-03f1-4787-89a0-c33c7a724983&ol.ledgerbal=xxxxx&default_category=453&ol.new_txn_count=0&bank_name=RaboBank&ofx_bpbank_id=xxxxx&obj_type=acct&id=xxxxxd-4b8e-4ad4-9b9e-e2afd8bc2f0a&currid=2a3849d9-12c6-404a-a660-e2ac912a969a&curr=42&ofx_bpaccount_type=CHECKING&ol.availbalasof=xxxxx&rec_reg.debit=sort%3D4%26ascending%3Dyes%26position%3Dbottom%26oneline%3Dyes%26splitreg%3Dno%26cols%3D90,60,104,16,96&sel_reg_filter=txn_filter_all&ol.haspendingtxns=n&ol_payments_list_id=f2d9d079-7f2d-414f-a0c9-44dc7bc8ccb7&olbfi=&netsync.guid=6937820d-4b8e-4ad4-9b9e-e2afd8bc2f0a&creation_date=1359230400000&ofx_last_txn_update=1425493631354&ol_txns_list_id=ce406443-b477-41d6-8050-5d1605ef05da&hide=no&hide_on_hp=no&ol_payees_list_id=c1edc7d8-7fcc-474d-886d-ae7de1fa67cc&name=RaboBank ck-xxxx&account_url=<a href="https://cibng.ibanking-services.com/EamWeb/Account/Login.aspx%3Fbrand%3D385_122238420%26appId%3DCeB%26FIORG%3D385%26FIFID%3D122238420%26orgId%3D385_122238420&ofx_bank_id=122238420&old_id=xxxx&rec_reg.credit=sort%3D4%26ascending%3Dyes%26position%3Dbottom%26oneline%3Dyes%26splitreg%3Dno%26cols%3D90,30,135,16,96&comment=&bpfi=:RBB:1001&ts=1567551249625">https://cibng.ibanking-services.com/EamWeb/Account/Login.aspx%3Fbra...</a>)<br>
finished canceling webengine (async)<br>
bot.loadURL('<a href="https://cibng.ibanking-services.com/EamWeb/Account/Login.aspx?brand=385_122238420&appId=CeB&FIORG=385&FIFID=122238420&orgId=385_122238420">https://cibng.ibanking-services.com/EamWeb/Account/Login.aspx?brand...</a>')<br>
15:54:18.725 webbot:dispatching action on [page=loading action=finished] background thread, after waiting for load webtask:LOAD_URLval=<a href="https://cibng.ibanking-services.com/EamWeb/Account/Login.aspx?brand=385_122238420&appId=CeB&FIORG=385&FIFID=122238420&orgId=385_122238420">https://cibng.ibanking-services.com/EamWeb/Account/Login.aspx?brand...</a>;<br>
15:54:18.743 webbot:running action on [page=loading action=finished] main thread webtask:LOAD_URLval=<a href="https://cibng.ibanking-services.com/EamWeb/Account/Login.aspx?brand=385_122238420&appId=CeB&FIORG=385&FIFID=122238420&orgId=385_122238420">https://cibng.ibanking-services.com/EamWeb/Account/Login.aspx?brand...</a>;<br>
new location: <a href="https://cibng.ibanking-services.com/EamWeb/Account/Login.aspx?brand=385_122238420&appId=CeB&FIORG=385&FIFID=122238420&orgId=385_122238420">https://cibng.ibanking-services.com/EamWeb/Account/Login.aspx?brand...</a><br>
15:54:18.745 new location: <a href="https://cibng.ibanking-services.com/EamWeb/Account/Login.aspx?brand=385_122238420&appId=CeB&FIORG=385&FIFID=122238420&orgId=385_122238420">https://cibng.ibanking-services.com/EamWeb/Account/Login.aspx?brand...</a><br>
15:54:18.746 webbot:finished webtask 1 [page=loading action=working] webtask:LOAD_URLval=<a href="https://cibng.ibanking-services.com/EamWeb/Account/Login.aspx?brand=385_122238420&appId=CeB&FIORG=385&FIFID=122238420&orgId=385_122238420">https://cibng.ibanking-services.com/EamWeb/Account/Login.aspx?brand...</a>; -><br>
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15:54:32.761 webbot:finished loading</p></div>avp2tag:infinitekind.tenderapp.com,2009-01-14:Comment/475803762019-09-03T23:42:30Z2019-09-03T23:42:30ZCiti will no longer download to this financial software message<div><p>I updated to MD 2019.3 (1880) and after a few attempts at disabling and setting up 'new connections' for my Citi accounts, it started working.<br>
Here is what seems to be a direct link to the Citi page for enabling access.<br>
<a href="https://online.citi.com/US/ag/ofxConsentPage">https://online.citi.com/US/ag/ofxConsentPage</a></p></div>Clinttag:infinitekind.tenderapp.com,2009-01-14:Comment/475803762019-09-04T01:12:24Z2019-09-04T01:12:26ZCiti will no longer download to this financial software message<div><p>I am still unable to reestablish the connection. I disabled it yesterday (before the instructions went up), but I'm now trying to set up a New Connection to "Citi Cards". After I enter the username & password, I get the same error message as the original poster.</p>
<p>Surprisingly, the message pops up whether I enter the correct password or not.</p></div>nomadwolftag:infinitekind.tenderapp.com,2009-01-14:Comment/475803762019-09-04T05:49:31Z2019-09-04T05:49:34ZCiti will no longer download to this financial software message<div><p>I don't really know how I got it working. I just kept trying.<br>
Make sure you've installed the latest Mondeydance software<br>
Disable all Citi Cards accounts.<br>
Login to CitiCards.com and go to<br>
<a href="https://online.citi.com/US/ag/ofxConsentPage">https://online.citi.com/US/ag/ofxConsentPage</a><br>
and enable the 10minute countdown to connect your account.<br>
Online banking: "New Connection", search for "Citi Cards"<br>
Enter your Citi login & password, select the account for your ledger.<br>
Try Downloading transactions for the ledger.<br>
If it doesn't work, try again later.</p></div>Clinttag:infinitekind.tenderapp.com,2009-01-14:Comment/475803762019-09-04T10:05:07Z2019-09-04T10:05:07ZCiti will no longer download to this financial software message<div><p>@Jenny</p>
<p>"I've made a change to the connection information we use for Citi Cards - this change is available within Moneydance now."</p>
<p>Following your directions worked flawlessly for me. Thanks for taking care of htis for us.</p></div>Sean Ntag:infinitekind.tenderapp.com,2009-01-14:Comment/475803762019-09-04T11:12:22Z2019-09-04T13:58:19ZCiti will no longer download to this financial software message<div><p>UPDATE: Tried to connect again today, got the error, went to the Citi Card page and went through the authorization process and everything worked as expected. When I posted yesterday it appeared as though just the connection update had resolved the problem, however, the authorization process via the Citi Account website is now appears to be a prerequisite for Direct Connect with CIti Cards.</p>
<p>Sorry for any confusion.</p></div>TonyRItag:infinitekind.tenderapp.com,2009-01-14:Comment/475803762019-09-04T13:35:54Z2019-09-04T13:35:54ZCiti will no longer download to this financial software message<div><p>The new bank info and the allowing access from Citi worked a treat.<br>
Thanks for the quick resolution!</p></div>gary.hammertag:infinitekind.tenderapp.com,2009-01-14:Comment/475803762019-09-04T15:15:48Z2019-09-04T17:01:50ZCiti will no longer download to this financial software message<div><p>And ... it's now broken. Going through the process -- which did work earlier -- now does nothing.</p>
<p>I had just moved an automatic payment to that account. Now have moved it back to where it was. This card will be archived if they do not fix this.</p>
<p>Here's the error text:</p>
<p>---------% cut here %--------- There was an error communicating with your financial institution. The details of this error are below.</p>
<p>Bank Name: Citi Cards</p>
<p>The error code reported by the server was: 2000</p>
<p>We've recently updated our online banking experience. To continue using this app, you'll need to relink the app to your Citi account. You can complete this at <a href="https://citi.com/datamanagement">https://citi.com/datamanagement</a>.<br>
---------% cut here %---------</p>
<p>I first tried Firefox. The above is from that.</p>
<p>However, I then saw the next message. So, I tried Chrome and Edge. All got exactly the same results.</p>
<p>I do not think it's a browser thing. I think it's a timing thing at Citi's end ... and their system is overall borked. Let's just hope they sort it out eventually.</p></div>don.gregorytag:infinitekind.tenderapp.com,2009-01-14:Comment/475803762019-09-04T16:52:16Z2019-09-04T16:52:16ZCiti will no longer download to this financial software message<div><p>TonyRI's solution works, but don't be dissuaded by an error opening their "data management link"</p>
<p><a href="https://online.citi.com/US/ag/ofxConsentPage">https://online.citi.com/US/ag/ofxConsentPage</a> (while logged into your account)</p>
<p>If you open it in Firefox it does not work. I used Microsoft edge and it worked. Keep trying other browsers.</p></div>Robtag:infinitekind.tenderapp.com,2009-01-14:Comment/475803762019-09-04T17:51:35Z2019-09-04T17:53:24ZCiti will no longer download to this financial software message<div><p>@don.gregory</p>
<p>I had the same experience of working, not working, working. I've never received feedback from the Citi Consent/Authorization page.. I would have expected a message saying that I was successful with the Authorization process for the Moneydance application., but nada.</p>
<p>What happens now is, if I get the error message, I just download the Citi account again and it works. It's erratic and confusing at best</p></div>TonyRItag:infinitekind.tenderapp.com,2009-01-14:Comment/475803762019-09-04T19:14:25Z2019-09-23T14:54:32ZCiti will no longer download to this financial software message<div><p>Just adding my frustration to the thread. The process listed at post 14 is not working. The Citi consent page starts the timer, but every attempt to establish the connection with Moneydance produces the Error 2000 message page. BTW, Citi's site refers to 'checking the list" of authorized applications, but there appears to be no link that produces such a list. It's fully screwed up.</p></div>skrausestltag:infinitekind.tenderapp.com,2009-01-14:Comment/475803762019-09-04T19:33:43Z2019-09-23T14:54:32ZCiti will no longer download to this financial software message<div><p>Update from 28... Found the Citi page (under Profile/Security) that links to a page showing authorized apps. Conclusion: the Moneydance app and the Citibank site are not responding to the process at post 14 to add an authorized app. See the screen print.</p></div>skrausestltag:infinitekind.tenderapp.com,2009-01-14:Comment/475803762019-09-04T19:54:56Z2020-11-02T14:58:51ZCiti will no longer download to this financial software message<div><p>I think the problem is likely on Citi's end. They are probably failing to propagate the user's consent information to all the web servers.</p></div>testonecyphertag:infinitekind.tenderapp.com,2009-01-14:Comment/475803762019-09-04T20:05:46Z2019-09-04T20:05:47ZCiti will no longer download to this financial software message<div><p>Just to add to the discussion I started. I really like moneydance and would prefer to stay with this program. As I stated before I have downloaded moneyspire and hope I do not have to use it as plan B. I have after being told to pound sand by citi support unless I had quicken started switching charges away from one of my two citi cards and plan to cancel that card. If citi continue to be a problem I will need to make the decision between keeping money dance and moving on from citi or changing software.</p></div>Raymond Jessentag:infinitekind.tenderapp.com,2009-01-14:Comment/475803762019-09-04T22:01:01Z2019-09-04T22:01:05ZCiti will no longer download to this financial software message<div><p>I'm getting the same issue. HOWEVER...</p>
<p>I have both personal credit cards, and a Citi Business Credit Card. I was able to go to the Citi site, then under my profile, go to More Settings, then to "Manage Desktop Apps". From there, I clicked Add Access, and it claims i can reconnect if I do it within 10 minutes.</p>
<p>I tried this for my personal credit card account, it did not work the first time, but I tried it again and I was able to connect the second time. I can now download transactions.</p>
<p>But for my business credit card, which uses a different login ID and PW for Citi, and uses a different setup in MoneyDance (Choose Citi Business Cards, not Citi Cards), I tried it several times, and it still does not work.</p>
<p>Please work with CITI to resolve this. MoneyDance's message indicates that CITI should contact them at the email citiOFXmigration at citi.com.</p></div>Paul Messinktag:infinitekind.tenderapp.com,2009-01-14:Comment/475803762019-09-04T22:09:27Z2019-09-05T10:53:01ZCiti will no longer download to this financial software message<div><p>@Jenny</p>
<p>I just saw your earlier info indicating that the connection to Citi Credit Cards was fixed, but you must click New Connection.</p>
<p>Trying that on my business credit card, this still does not work. Have you fixed that connection also? I selected a New Connection, then CitiBusiness Credit Cards.<br>
Here's the message I'm getting:</p>
<p>There was an error communicating with your financial institution. The details of this error are below.</p>
<p>Bank Name: CitiBusiness Credit Cards</p>
<p>The error code reported by the server was: 2000</p>
<p>Financial Institution ID (FID) for this account is incorrect. Please make sure you select the correct Financial Institution. If you are a Business Card customer, please select Citi Business Credit Card.</p></div>Paul Messinktag:infinitekind.tenderapp.com,2009-01-14:Comment/475803762019-09-05T01:15:02Z2019-09-23T14:54:32ZCiti will no longer download to this financial software message<div><p>Paul<br>
My connection is NOT fixed. I used the process provided by Moneydance multiple times but it does not work. The Citi security site continues to show that no apps have been authorized. I’m guessing that something in the Moneydance data stream to Citi is not being recognized.</p>
<p>Steve<br>
314 378 9803 Mobile</p></div>skrausestltag:infinitekind.tenderapp.com,2009-01-14:Comment/475803762019-09-05T01:21:22Z2019-09-05T01:21:23ZCiti will no longer download to this financial software message<div><p>Someone had mentioned trying multiple browsers... that helped me. Chrome didn't work yesterday, but doing it via Internet Explorer allowed it to set up properly today.</p></div>nomadwolftag:infinitekind.tenderapp.com,2009-01-14:Comment/475803762019-09-05T11:13:45Z2019-09-05T11:13:45ZCiti will no longer download to this financial software message<div><p>Hi all,</p>
<p>Sorry to hear the problems persist for some of you.</p>
<p>We've made another change to the connection information - you should recreate the connection once more so you can use the updated connection details. I have provided the steps again below -</p>
<ol>
<li>Select your bank account in Moneydance
<br></li>
<li>Select Online --> Setup Online Banking<br></li>
<li>Click the "Disable" button. If you don't see this button, just close the window.
<br></li>
<li>Repeat the previous steps for any additional accounts at the same institution.<br></li>
<li>Select Online --> Setup Online Banking (again)
<br></li>
<li>Click the "New Connection" button and select your bank and hit OK<br></li>
<li>Continue with the setup process, entering your username/password
</li>
</ol>
<p><strong>Make sure you pick "New Connection"</strong>, even though your bank is still one of the connection choices after you disable it. Choosing your bank from the long list of available banks will force Moneydance to download the updated information, which should then allow you to connect.</p>
<p>After following these steps, you should no longer see the same error -<br>
"<em>Due to security improvements, connection to this financial software will be shut down...</em>"</p>
<p>If you do see an error, I would expect you to see the message I mentioned in my last reply -<br>
"<em>...To continue using this app, you’ll need to re-link the app to your Citi account. You can complete this at <a href="https://citi.com/datamanagement">https://citi.com/datamanagement</a></em>"</p>
<p>If you continue to encounter problems when connecting today, let me know and we'll keep troubleshooting these connection issues.</p>
<p>--<br>
Jenny, Infinite Kind Support</p></div>Jennytag:infinitekind.tenderapp.com,2009-01-14:Comment/475803762019-09-05T12:39:07Z2019-09-05T12:39:08ZCiti will no longer download to this financial software message<div><p>Jenny, thanks for the help.</p>
<p>We have 2 CITI cards (same type, one for each of us). I can connect using your method with one.</p>
<p>But using the same method, the other will not connect and throws a code 2000 error: "The information you entered does not match our records."</p>
<p>I have tried a number of permutations, and get the same outcome each time.</p>
<p>Suggestions welcome.</p></div>M Byrontag:infinitekind.tenderapp.com,2009-01-14:Comment/475803762019-09-05T15:00:36Z2019-09-05T15:00:36ZCiti will no longer download to this financial software message<div><p>Might be informative to see if disabling (online connection) the card account that works allows the card account that does not to be reset (and work) through the new connection setup process.</p>
<p>In the past, a connection credential failure of one account at an institution would cause all other accounts at the same institution to fail. Citibank's new security may be doing something to differentiate account logon credentials that conflicts with MD's credential linking of accounts at the same institution.</p></div>avp2tag:infinitekind.tenderapp.com,2009-01-14:Comment/475803762019-09-05T17:35:11Z2019-09-05T17:35:12ZCiti will no longer download to this financial software message<div><p>Jenny's process did not work for me, though the error code I keep getting is: 13504</p>
<p>Any suggestions please? Thanks.</p></div>R Wongtag:infinitekind.tenderapp.com,2009-01-14:Comment/475803762019-09-05T19:25:48Z2019-09-05T19:26:58ZCiti will no longer download to this financial software message<div><p>Tried current process using Edge (I don't think I have IE anymore). Failed (personal card) with the following error message:</p>
<p>-------% cut here %-------</p>
<p>There was an error communicating with your financial institution. The details of this error are below.</p>
<p>Bank Name: Citi Cards</p>
<p>The error code reported by the server was: 2000</p>
<p>We've recently updated our online banking experience. To continue using this app, you'll need to relink the app to your Citi account. You can complete this at <a href="https://citi.com/datamanagement">https://citi.com/datamanagement</a>.</p>
<p>-------% cut here %-------</p></div>don.gregorytag:infinitekind.tenderapp.com,2009-01-14:Comment/475803762019-09-05T19:33:33Z2019-09-23T14:54:32ZCiti will no longer download to this financial software message<div><p>No change in the connection issue. Still getting the error message ...To continue using this app, you’ll need to re-link the app to your Citi account. You can complete this at <a href="https://citi.com/datamanagement">https://citi.com/datamanagement</a> <a href="https://citi.com/datamanagement">https://citi.com/datamanagement</a>”</p>
<p>The website address being used by Citi for this account, in case it’s useful to you, is: <a href="https://online.citi.com/US/ag/">https://online.citi.com/US/ag/</a> This is an ATT Universal Platinum Card.</p>
<p>Steve Krause</p></div>skrausestltag:infinitekind.tenderapp.com,2009-01-14:Comment/475803762019-09-05T23:41:53Z2019-09-05T23:41:53ZCiti will no longer download to this financial software message<div><p>I thought it was fixed, but I tried again today and sure enough, the problem returned, so I logged into the Citi Cards website and went to<br>
<a href="https://online.citi.com/US/ag/ofxConsentPage">https://online.citi.com/US/ag/ofxConsentPage</a><br>
and started the 10 minute countdown timer, and tried the transaction download again.<br>
After starting the timer, it worked!</p>
<p>It seems to continue working, even after the countdown as terminated, but for how long, I wonder! From what I'm reading in this thread, it sounds like a periodic (daily?) re-adding of access is needed. Access still persists after my login timed out to the website. I'll have to wait and see if it continues to work after a few days.</p></div>Clinttag:infinitekind.tenderapp.com,2009-01-14:Comment/475803762019-09-06T00:13:05Z2019-09-06T00:13:05ZCiti will no longer download to this financial software message<div><h2><a name="i-39-m-having-a-similar-problem-as-mbyron-i-am-able-to-go-through-the-setup-process-but-when-i-try-to-download-transactions-i-get-the-error-" class="anchor" href="#i-39-m-having-a-similar-problem-as-mbyron-i-am-able-to-go-through-the-setup-process-but-when-i-try-to-download-transactions-i-get-the-error-"></a>I'm having a similar problem as @MByron: I am able to go through the setup process, but when I try to download transactions, I get the error:</h2>
<p>There was an error communicating with your financial institution. The details of this error are below.</p>
<p>Bank Name: Citi Cards</p>
<p>The error code reported by the server was: 2000</p>
<h2><a name="the-information-you-entered-does-not-match-our-records-" class="anchor" href="#the-information-you-entered-does-not-match-our-records-"></a>The information you entered does not match our records.</h2></div>LarryCLtag:infinitekind.tenderapp.com,2009-01-14:Comment/475803762019-09-06T13:32:33Z2019-09-23T14:54:32ZCiti will no longer download to this financial software message<div><p>Still no progress. Tried both Safari and Firefox. Multiple attempts. Configuration is: OSX 10.14.6 Moneydance Version 2019.3 (1880). Citi site address: <a href="https://online.citi.com/US/ag">https://online.citi.com/US/ag</a>. Symptom remains exactly the same... I can start the Citi timer, follow all the steps you have provided, and the connection attempt is rejected with "Bank Name: Citi Cards</p>
<p>The error code reported by the server was: 2000</p>
<p>We've recently updated our online banking experience. To continue using this app, you'll need to relink the app to your Citi account. You can complete this at <a href="https://citi.com/datamanagement">https://citi.com/datamanagement</a>."</p>
<p>The security page for "Apps with Account Access" continues to report "You have not authorized any apps or website access to your Citi information.</p></div>skrausestltag:infinitekind.tenderapp.com,2009-01-14:Comment/475803762019-09-06T17:21:48Z2019-09-06T17:21:48ZCiti will no longer download to this financial software message<div><p>I did a new connect and went to the more settings, desktop access did work for me</p></div>amaxwaretag:infinitekind.tenderapp.com,2009-01-14:Comment/475803762019-09-06T18:21:20Z2019-09-06T18:21:21ZCiti will no longer download to this financial software message<div><p>For me, the Citi transaction downloads are working intermittently.</p>
<p>This morning I attempted a download and got an error, so I just logged into the Citi website and went to <a href="https://online.citi.com/US/ag/ofxConsentPage">https://online.citi.com/US/ag/ofxConsentPage</a><br>
The last access time showed that my software had just accessed the site, moments before, even though I got an error, so I tried downloading again, without clicking the 'Add Access' button, and that time no error occurred. I tried again, a couple hours later and still no error, and I observed that my 'last access' time gets updated on the ofxConsentPage.</p>
<p>The problem could be on the Citi side, or in the software, or some combination.</p></div>Clinttag:infinitekind.tenderapp.com,2009-01-14:Comment/475803762019-09-06T21:49:12Z2019-09-06T21:49:14ZCiti will no longer download to this financial software message<div><p>Still no progress (including trying with Edge). I would claim the problem is on the Citi side, as I have not changed my Moneydance software (and it is the current version).</p>
<p>Of course, there has been a recent Windows 10 update ...</p></div>don.gregorytag:infinitekind.tenderapp.com,2009-01-14:Comment/475803762019-09-07T08:06:57Z2019-09-07T08:06:59ZCiti will no longer download to this financial software message<div><p>I finally got this working by downgrading to Moneydance 1855 (the first 2019 release). This isn't surprising though since my OFX connections have been very unreliable with newer versions of Moneydance. I have basically given up on the preview releases.</p>
<p>1855 looks much better in linux anyway. Not only have OFX connections been made less reliable, but an apparent java update has ruined the nice GUI elements used in the first release.</p>
<p>When using the latest preview release, 1888, and following Jenny's instructions above, I always got OFX error number 13504. After downgrading back to 1855, everything worked flawlessly and Moneydance now shows up on the Citi website as 2018 Quicken for Windows as an approved app.</p></div>Bobtag:infinitekind.tenderapp.com,2009-01-14:Comment/475803762019-09-07T08:55:47Z2019-09-07T08:55:47ZCiti will no longer download to this financial software message<div><p>@Steven Krause</p>
<p>"To continue using this app, you'll need to relink the app to your Citi account. You can complete this at <a href="https://citi.com/datamanagement">https://citi.com/datamanagement</a>."</p>
<p>I lost connection again and after seeing the same message you've quoted I browsed to that datamangement web site and followed the instructions there ('within 10 minutes') to authorize Moneydance to connect. I have it working again. (For now?)</p></div>Sean Ntag:infinitekind.tenderapp.com,2009-01-14:Comment/475803762019-09-07T13:23:22Z2019-09-07T13:25:26ZCiti will no longer download to this financial software message<div><p>I have tried everything in this discussion- including Bob's use of 1855 - and Citi Cards still won't download transactions. I get the message everyone else has seen, go through the process at MD and Citi, see that "Quicken for Windows 2018" is active @ Citi, but get the same old error message when I try to download transactions.</p>
<p>I'm about to the point of merely download the QFX file from the Citi Card site once a month and stop wasting time. I already have to do this with my Bank of America card because it won't work with MD either.</p>
<p>I am normally running MD 1888, on a Mac using OS 10.13.6.</p>
<p>I also use my bank's bill pay service to auto pay my Citi Card. It will be interesting to see if that no longer works when the bill comes up soon.</p></div>davet65tag:infinitekind.tenderapp.com,2009-01-14:Comment/475803762019-09-07T14:20:12Z2019-09-07T14:20:12ZCiti will no longer download to this financial software message<div><p>Getting the same error message, went to <a href="https://citi.com/datamanagement">https://citi.com/datamanagement</a>, started the timer, tried set up new connections with citi cards and citibusiness cards--no luck still get the same error message.</p>
<p>Using MD 2019.3 (1880) Linux with Ubuntu 18.04</p></div>mondantag:infinitekind.tenderapp.com,2009-01-14:Comment/475803762019-09-07T20:22:26Z2019-09-08T01:20:50ZCiti will no longer download to this financial software message<div><p>Still broken, same message as documented above. I'm thinking Citi now (if it did not before) verifies specific versions of MD, and has not gotten (or perhaps implemented) the memo about the current version.</p>
<p>I'm on MD V 2019.3 (1880)</p></div>don.gregorytag:infinitekind.tenderapp.com,2009-01-14:Comment/475803762019-09-07T23:03:58Z2019-09-07T23:03:58ZCiti will no longer download to this financial software message<div><p>OS X 10.14.6; Moneydance 2019.3 (1880). I started the 10 minute timer, created new connection, selected 'Citi Cards' and now instead of error 2000 I get error 13504.</p></div>jdwhitetag:infinitekind.tenderapp.com,2009-01-14:Comment/475803762019-09-08T15:51:31Z2019-09-08T15:51:31ZCiti will no longer download to this financial software message<div><p>My connection was working fine until about a week ago then I had problems connecting to my account in the website and also Moneydance. I had to change passwords and since then it won't connect. I have tried everything as Jenny recommended and it still doesn't work. It shows as authorized at Citi website data management but when I try to download transactions I get a error 2000 information doesn't match. I read somewhere there is a problem with using passwords with special characters? I think Citi required me to use one now and didn't before I changed it. Is that what is causing the issue now?</p></div>mbrown305tag:infinitekind.tenderapp.com,2009-01-14:Comment/475803762019-09-08T15:58:22Z2019-09-08T15:58:23ZCiti will no longer download to this financial software message<div><p>I can't find the timer. whatever that is. download doesn't work.</p></div>jec56tag:infinitekind.tenderapp.com,2009-01-14:Comment/475803762019-09-08T16:04:18Z2019-09-08T16:04:18ZCiti will no longer download to this financial software message<div><p>I followed Jenny's instructions on post #36. All working now!<br>
I appreciate the fast fix.</p></div>seantag:infinitekind.tenderapp.com,2009-01-14:Comment/475803762019-09-08T19:22:24Z2019-09-08T19:22:24ZCiti will no longer download to this financial software message<div><p>I tried again today to get two different Citi accounts to work with Moneydance that I could not make work yesterday. After activating the 10 minute timer I was able to get one account in to Moneydance and that seems to be working consistently.</p>
<p>With other account, the one that was giving the 13504 error, recreated the connection from Moneydance again, entered my credentials, and got the same error 2000 as yesterday. I followed the link in the message to Citi.com/datamanagement, signed in with my account, started the timer. Tried again to create new connection in moneydance, same error.</p>
<p>I recalled someone mention about changing their password, so I did that. I also made sure not to use "special" characters as they were not listed as a requirement and I didn't want to add another variable to this messed up equation.</p>
<p>Went back to Moneydance, recreated the connection again and this time when I entered my credentials into Moneydance I was prompted for which account I wanted to use. Success! Or so I thought.</p>
<p>The Citibank screen showed one connection with a last access timestamp of a minute ago. However, when I Online -> Download [account] Transactions I'm back to getting the 13504 error.</p>
<p>The other Citibank account continues to work. I'm going to let all this settle for a while and try again. Perhaps there's some sort of password change propagation delay that just happens to only bite me when I actually download transactions. Not overly optimistic about that hypothesis.</p></div>jdwhitetag:infinitekind.tenderapp.com,2009-01-14:Comment/475803762019-09-09T02:24:10Z2019-09-09T02:24:10ZCiti will no longer download to this financial software message<div><p>I tried updating to Moneydance 2019.3 (1880) on Mac OS X 10.14.5 today after still getting the same error 13504 but still getting it with 2019.3. I did the Citi app stuff (10 min timer etc) but nothing changes (it registers in the Citi app list). I called Citibank and they went through stuff on their end (it sounded like they were watching my connection). But they're thinking 13504 is not "their" error. They told me to call Intuit (originally I told them I was running Moneydance and they didn't know what it was; so I said it was like Quicken). They gave me the number for Intuit and suggested that that error number is Intuit's.</p>
<p>In the Citi credit card web site, under "more settings", there's "Manage Desktop Apps" and that's where you add apps starting with 10 minute timer. And shows the list of connected apps (Quicken Windows 2018 for Moneydance).</p>
<p>Also under "more settings" is "apps with account access". When I select that it says "you have not authorized any apps or website access". I tried to a Citibank about this and they weren't sure and said check with Intuit (but obviously that's a Citibank thing)</p></div>rabbit6.catag:infinitekind.tenderapp.com,2009-01-14:Comment/475803762019-09-09T02:31:59Z2019-09-09T02:32:00ZCiti will no longer download to this financial software message<div><p>When you have multiple accounts. I got the feeling that it was best not to authorize them all at once, but to log-out of CitiCards.com and log back in, and restart the 10 minute countdown timer, before adding a second or third account.</p></div>Clinttag:infinitekind.tenderapp.com,2009-01-14:Comment/475803762019-09-09T04:18:18Z2019-09-09T04:18:18ZCiti will no longer download to this financial software message<div><p>FWIW this is what the OFX specification says about a 13504 error:</p>
<p>Meaning:</p>
<p>Missing or Invalid in (ERROR)</p>
<p>Condition:</p>
<p>The FI requires the client to provide the aggregate in the request, but either none was provided, or the one provided was invalid.</p></div>dwgtag:infinitekind.tenderapp.com,2009-01-14:Comment/475803762019-09-10T13:45:27Z2019-09-10T13:45:27ZCiti will no longer download to this financial software message<div><p>I found my issue with the Citi Card 2000 error!</p>
<p>Although my card is issued by Citi, it is an ATT Universal card, and I had always used Citi Cards as the financial institution, BUT I just noticed that there is an ATT Universal listing on the financial institutions. Once I selected ATT Universal instead of Citi Cards, and enabled the 10 minute timer at the Citi website, I was connected! I downloaded my recent transactions, right now everything is good.</p>
<p>If your Citi Card carries some other label check to see if it is on the financial institution listing, if it is try setting up online banking using that institution rather that Citi Cards. As always YMMV.</p></div>mondantag:infinitekind.tenderapp.com,2009-01-14:Comment/475803762019-09-10T15:58:24Z2019-09-10T15:58:25ZCiti will no longer download to this financial software message<div><p>mondan - that may have solved my problem. I was able to add my AT&T Universal card back and (apparently ) download transactions with no error messages. I say 'apparently' because I currently have none outstanding. But MD did the process and seems happy.</p>
<p>The Citi site is not currently reporting any authorized apps, but that might be a timing thing. I'll check back.</p></div>don.gregorytag:infinitekind.tenderapp.com,2009-01-14:Comment/475803762019-09-11T18:14:41Z2019-09-12T07:38:09ZCiti will no longer download to this financial software message<div><p>Still not getting around the 13504 error. Jenny -- any updates or other troubleshooting to try?</p></div>jdwhitetag:infinitekind.tenderapp.com,2009-01-14:Comment/475803762019-09-11T22:02:16Z2019-09-11T22:02:16ZCiti will no longer download to this financial software message<div><p>Changed my password and reauthorized this app on my Citibank account/website. I'm still getting a 2000 error message that my information doesn't match the records.</p></div>mbrown305tag:infinitekind.tenderapp.com,2009-01-14:Comment/475803762019-09-15T17:41:10Z2019-09-15T17:41:12ZCiti will no longer download to this financial software message<div><p>Aaand it's broken again.</p>
<p>I'm getting the feeling Citi really does not want our business.</p></div>don.gregorytag:infinitekind.tenderapp.com,2009-01-14:Comment/475803762019-09-16T19:30:25Z2019-09-16T19:30:26ZCiti will no longer download to this financial software message<div><p>I got this same error for the first time, today. Worked fine at the beginning of September.</p>
<p>My card is an actual Citi card, not AT&T or some other licensee/partner/whatever.</p></div>christag:infinitekind.tenderapp.com,2009-01-14:Comment/475803762019-09-16T19:40:00Z2019-09-16T19:40:01ZCiti will no longer download to this financial software message<div><p>Ok, quick follow-up... The steps in post #14 on page 1 of this thread worked for me. I didn't see that post initially, as my online search brought me straight to page 3 of the comments.</p></div>christag:infinitekind.tenderapp.com,2009-01-14:Comment/475803762019-09-17T14:17:17Z2019-09-17T14:17:17ZCiti will no longer download to this financial software message<div><p>Switching to ATT Universal card worked for a week, but am now getting the following error message</p>
<p>"There was an error communicating with your financial institution. The details of this error are below.</p>
<p>Bank Name: AT&T Universal Card</p>
<p>The error code reported by the server was: 2000</p>
<p>Due to security improvements, connection to this financial software will be shut down on 09/07/2019. Please request your financial management software contact Citi at <a href="mailto:citiOFXmigration@citi.com">citiOFXmigration@citi.com</a>."</p>
<p>Tried using Citi Cards no joy there either.</p>
<p>As I read the error message Citi has security concerns and needs someone at Money dance to contact them and work out what needs to take place to let Moneydance access accounts on Citi.</p>
<p>Can anyone confirm that this is not just an ATT Universal card issue but all Citi Cards?</p>
<p>Thanks.....</p></div>mondantag:infinitekind.tenderapp.com,2009-01-14:Comment/475803762019-09-20T20:24:19Z2019-09-23T14:54:33ZCiti will no longer download to this financial software message<div><p>Me, too. Worked for a while. Now we are back to:<br>
There was an error communicating with your financial institution. The details of this error are below.</p>
<p>Bank Name: AT&T Universal Card</p>
<p>The error code reported by the server was: 2000</p>
<p>We've recently updated our online banking experience. To continue using this app, you'll need to relink the app to your Citi account. You can complete this at <a href="https://citi.com/datamanagement">https://citi.com/datamanagement</a>.</p></div>skrausestltag:infinitekind.tenderapp.com,2009-01-14:Comment/475803762019-09-21T12:22:01Z2019-09-21T12:22:01ZCiti will no longer download to this financial software message<div><p>Hey IK, can you please work this out with CitiCards? It does seem to be that they don't trust your software. This is a big problem!</p></div>cookie87tag:infinitekind.tenderapp.com,2009-01-14:Comment/475803762019-09-21T16:37:40Z2019-09-21T16:37:40ZCiti will no longer download to this financial software message<div><p>I second cookie87: IK/MD - this issue with CitiCards has been going on for about a month now. We need a status update on what progress [???] is being made to solve this.</p></div>davet65tag:infinitekind.tenderapp.com,2009-01-14:Comment/475803762019-09-28T04:48:18Z2019-09-28T04:48:18ZCiti will no longer download to this financial software message<div><p>I am also getting this problem. The steps listed in post 14 didn't work for me. I'm still on Moneydance 2017 - does that make a difference?</p></div>Jim Gtag:infinitekind.tenderapp.com,2009-01-14:Comment/475803762019-09-28T14:10:59Z2019-09-28T14:10:59ZCiti will no longer download to this financial software message<div><p>I'm on the latest version and have the problem. It started on 8/31 when I had problems accessing my Citi account so they did something. IK/MD needs to do something because it's definitely an issue with the MD software connecting now. If you try to connect through the account in MD the embedded browser try to take you to the Citi page where you manage desktop app access. This always errors out so that you can get the authentication you need to connect. I'm very disappointed with the lack of response and effort from IK to resolve this issue. I've been using MD for years now and it seems like they are getting worse each year.</p></div>mbrown305tag:infinitekind.tenderapp.com,2009-01-14:Comment/475803762019-09-28T16:11:02Z2019-09-28T16:11:03ZCiti will no longer download to this financial software message<div><p>Adding on here - continue to see this issue in establishing connection to citi.</p>
<p>I have followed the steps provided in previous comments and continue to get the 2000 error after entering my citi password when creating a new connection even though I have gone to <a href="https://citi.com/datamanagement">https://citi.com/datamanagement</a> and opened access to activate my financial software. I click ok out of that error and am shown the screen to choose my account, however everything is greyed out. When checking back at citi under allowed connections, I have none.</p></div>Jeremytag:infinitekind.tenderapp.com,2009-01-14:Comment/475803762019-09-28T22:32:32Z2019-09-28T22:32:33ZCiti will no longer download to this financial software message<div><p>Same problem. MD, are you there?</p></div>Martytag:infinitekind.tenderapp.com,2009-01-14:Comment/475803762019-10-01T04:15:06Z2019-10-01T04:18:55ZCiti will no longer download to this financial software message<div><p>Mine's back to not working again too. Taking the same steps to fix it as I've done recently are not fruitful.</p>
<p>"We've recently updated our online banking experience. To continue using this app, you'll need to relink the app to your Citi account. You can complete this at <a href="https://citi.com/datamanagement">https://citi.com/datamanagement</a>. As a reminder, only credit card accounts can be linked."</p>
<p>I have tried to relink and delete online banking through MD and add it new. No workie. It would appear to me that another update on the part of MD is in order.</p></div>Sean Ntag:infinitekind.tenderapp.com,2009-01-14:Comment/475803762019-10-01T11:30:36Z2019-10-01T11:30:36ZCiti will no longer download to this financial software message<div><p>Mine isn't working either. Any update? When will this be fixed?</p></div>dabrjntag:infinitekind.tenderapp.com,2009-01-14:Comment/475803762019-10-05T00:17:22Z2019-10-05T01:04:03ZCiti will no longer download to this financial software message<div><p>Same error for me. This is a problem. It would be nice for MD support to jump in and update all of us as to what the plan is to re-establish compatibility.</p>
<p>I did go back and followed steps in post 14 as I saw that changes to the Citi Card profile have been made. No luck, same error code of 2000. Tried about 10 times. No luck. I am on MD version 2019.3 (1880).</p></div>Bob H.tag:infinitekind.tenderapp.com,2009-01-14:Comment/475803762019-10-05T01:18:41Z2019-10-05T01:18:41ZCiti will no longer download to this financial software message<div><p>It's odd, and probably equally perplexing to the developer, how it works for some and not others. I'm running the same version as you and haven't had any issues since I followed those same procedures when they were first posted.</p></div>TonyRItag:infinitekind.tenderapp.com,2009-01-14:Comment/475803762019-10-05T01:24:27Z2019-10-05T01:24:27ZCiti will no longer download to this financial software message<div><p>Oops! Pardon me, the preview version that I'm using is 2019.4 (1888)</p>
<p><a href="https://infinitekind.com/preview">https://infinitekind.com/preview</a></p>
<p>However, I don't think that the version is the issue. I think that something else is going on that is causing this erratic issue</p></div>TonyRItag:infinitekind.tenderapp.com,2009-01-14:Comment/475803762019-10-05T04:13:39Z2019-10-05T04:13:39ZCiti will no longer download to this financial software message<div><p>I am also getting the "Error code 2000" and "We've recently updated our online banking experience ... datamanagement..." error. I have the latest production release, have removed my original online setup, and tried to connect while doing the 10-minute countdown. No dice so far.</p></div>dwballancetag:infinitekind.tenderapp.com,2009-01-14:Comment/475803762019-10-05T13:30:48Z2019-10-05T13:30:48ZCiti will no longer download to this financial software message<div><p>I downloaded the preview version, but that didn't fix the problem.</p></div>dabrjntag:infinitekind.tenderapp.com,2009-01-14:Comment/475803762019-10-05T14:05:45Z2019-10-05T14:05:45ZCiti will no longer download to this financial software message<div><p>Didn't think that it would. The problem appears to be with the Citi Authentication process. Even though my DC works fine, the Citi Website still says that I have no Authorized 3rd party applications. It's pretty bizarre</p></div>TonyRItag:infinitekind.tenderapp.com,2009-01-14:Comment/475803762019-10-11T03:21:18Z2020-07-24T04:01:26ZCiti will no longer download to this financial software message<div><p>Same error here, has been going on for over a month. Apparently Citi updated their security process and knows it, providing an email for MD/IK to contact them to make whatever changes are needed so we can connect again.<br>
I am surprised that no one from MD/IK has responded. This seems like a pretty major player in credit card space to ignore. And this type of experience is exactly why I left Intuit/Quicken after twenty years. They got too big and self-important to answer the needs of lowly users. I really hoped that MD would remain nimble and responsive to user needs. Apparently my hope was misplaced.</p></div>kenpayne06tag:infinitekind.tenderapp.com,2009-01-14:Comment/475803762019-10-11T08:06:07Z2019-10-11T08:06:08ZCiti will no longer download to this financial software message<div><p>Just as a data point for the developers, after downgrading to MD 2019.1 (1855) over a month ago, my Citi connection has been working flawlessly.</p>
<p>I have a normal Citi card, not a rebranded one. The error I was receiving before downgrading was error number 13504. I never received the error 2000 that others have reported.</p></div>Bobtag:infinitekind.tenderapp.com,2009-01-14:Comment/475803762019-10-12T14:35:15Z2019-10-12T14:35:17ZCiti will no longer download to this financial software message<div><p>I too experienced it working for about a week. That was a month ago. Since then no joy. Just the 2000 error code.</p>
<p>When it was working it was with the AT&T Universal Card entry not the Citicard entry.</p>
<p>Has anyone got any combination to work.</p></div>davidtag:infinitekind.tenderapp.com,2009-01-14:Comment/475803762019-10-16T02:54:01Z2019-10-16T02:54:02ZCiti will no longer download to this financial software message<div><p>Another "I have this problem too".</p>
<p>Oddly, the website they mention in their error message (<a href="https://citi.com/datamanagement">https://citi.com/datamanagement</a>) doesn't actually lead me to a useful page (it just opens the account summary). The one mentioned in the comments (<a href="https://online.citi.com/US/ag/ofxConsentPage">https://online.citi.com/US/ag/ofxConsentPage</a>) does indeed seem relevant, giving me that 10-minute timer. But it doesn't help, I still get exactly the same error. (2000, "you'll need to relink the app to your Citi account").</p>
<p>I guess given the lack of constructive response (beyond "toggle, restart, reboot...") and the useless error messages, we're stuck with "go home and come back tomorrow".</p>
<p>K.</p></div>Keith Gtag:infinitekind.tenderapp.com,2009-01-14:Comment/475803762019-10-16T17:08:27Z2019-10-16T17:08:27ZCiti will no longer download to this financial software message<div><p>Keith, that is exactly my experience. You described all parts of it quite well.</p>
<p>--Dennis</p></div>dwballancetag:infinitekind.tenderapp.com,2009-01-14:Comment/475803762019-10-17T13:12:23Z2019-10-17T13:12:23ZCiti will no longer download to this financial software message<div><p>That's what I got last time I tried, too.</p>
<p>It's odd that some people are reporting success, some of them using older versions of Moneydance. I think I read that Citibank only claims to support the two most recent versions of an application—maybe there's some confusion between Citi and Moneydance on what the current versions are?</p>
<p>It sure would help to hear something from Moneydance on this. Have they talked to Citi? Do they have any idea what's causing the problem? Or are they just ignoring us now?</p></div>Jim Gtag:infinitekind.tenderapp.com,2009-01-14:Comment/475803762019-10-21T13:20:42Z2019-10-21T13:22:05ZCiti will no longer download to this financial software message<div><p>Ditto, Ditto, Ditto, Jim G!</p>
<p>Is a status update too much to ask?</p>
<p>I often wonder about the priorities MD gives to spending their time.</p></div>davet65tag:infinitekind.tenderapp.com,2009-01-14:Comment/475803762019-10-22T22:19:36Z2019-10-22T22:19:36ZCiti will no longer download to this financial software message<div><p>I have been trying this again and again. Yesterday, I got it to work and I tried it again today and it still works. It seems that Citibank is still making changes.</p>
<p>This is what I did differently from all the other times it did not work and what I noticed different on the Citi web page. I hope it works for others.</p>
<p>I brought up Moneydance on my Windows 7 computer. I went to online transactions as noted above and stopped ATT Universal (This is obviously a ATT card.) What I did different is that I started it for a random other bank. I put in a dummy login and password and it told me it was not correct.</p>
<p>I then went to Citibank website on my Windows 10 computer. I went to the settings area and looked to see if there were any external applications that I had given permission to access and there were none. I went to set up a new external application and this time the time stated at 10 minutes but changed to an:an. I know that is a Citi programming error and I have not seen that before.</p>
<p>In Moneydance, I went to set up online banking again for my ATT Card and put in ATT Universal as a new connection. It gave me the 2000 error but continued on.</p>
<p>I went to the Citibank website and got out of that 10 minute timer page which was still showing a time of an:an.</p>
<p>I tried to download my Citi data to Moneydance and it worked. A few minutes later, (I have alerts turned on in Citi) I received an email telling me that I had turned on external access.</p>
<p>I tried it again today and with my fingers crossed it worked again.</p>
<p>As I said this is what I did and it worked for me. I am not sure what parts are necessary but I feel that changing my ATT Card to another card and then changing it back had something to do with working for me this time as I have not done that part before</p></div>Jack_Ktag:infinitekind.tenderapp.com,2009-01-14:Comment/475803762019-10-23T03:49:31Z2020-07-24T04:01:26ZCiti will no longer download to this financial software message<div><p>@Jack_K glad that worked for you; I tried to replicate your process with no success.</p></div>kenpayne06tag:infinitekind.tenderapp.com,2009-01-14:Comment/475803762019-10-24T11:30:19Z2019-10-24T11:30:19ZCiti will no longer download to this financial software message<div><p>UPDATE: Looks like there has been some "behind the scenes" work going on between Citi and Moneydance.</p>
<p>Prior to this, even though my connection worked, Moneydance didn't show under the Data Management Hub. When I checked today I saw Moneydance listed under the Acitve ID's for third party software and I was pleasantly surprised:</p></div>TonyRItag:infinitekind.tenderapp.com,2009-01-14:Comment/475803762019-10-24T19:52:17Z2019-10-24T19:52:18ZCiti will no longer download to this financial software message<div><p>Jack_K's method didn't work for me either, alas. It's good to see that work seems to be progressing on getting the problem fixed, even if Moneydance isn't giving us any updates.</p></div>Jim Gtag:infinitekind.tenderapp.com,2009-01-14:Comment/475803762019-10-27T18:29:49Z2019-10-27T18:29:51ZCiti will no longer download to this financial software message<div><p>I have this same issue. I spent an hour on the phone with Citi tech support. They claimed the access/link has been granted, but MoneyDance is not downloading the file. I am getting that same error about citi requiring to go to data management hub. I have tried everything. I EVEN JUST PAID $25 TO UPDATE MONEY DANCE TO THE LATEST VERSION!</p>
<p>Please let me know if you can help.</p></div>Stevetag:infinitekind.tenderapp.com,2009-01-14:Comment/475803762019-11-05T03:48:29Z2019-11-05T03:48:30ZCiti will no longer download to this financial software message<div><p>Is there any way to reach a person at Moneydance? I'm about to switch back to Quicken</p></div>vlabensktag:infinitekind.tenderapp.com,2009-01-14:Comment/475803762019-11-11T14:41:36Z2019-11-11T14:41:36ZCiti will no longer download to this financial software message<div><p>On a whim, I tried setting up online banking and it worked! Here are the<br>
steps I followed:</p>
<ol>
<li>Went to Citibank CC account and chose "Set up Online Banking"</li>
<li>Chose "New Connection" and then chose "Citi Cards"</li>
<li>Went through setup and got the prompt to visit <a href="https://citi.com/datamanagement">https://citi.com/datamanagement</a> for further setup</li>
<li>Made sure I was LOGGED OUT of Citibank before going to that URL. I found that if I'm already logged into Citibank, it just redirects me to my accounts and not the Data Management Setup Page.</li>
<li>Clicked on ADD ACCESS and followed steps 1 & 2 above.</li>
<li>Gained access!</li>
</ol></div>Nathantag:infinitekind.tenderapp.com,2009-01-14:Comment/475803762019-11-11T15:15:28Z2019-11-11T15:15:32ZCiti will no longer download to this financial software message<div><p>I just tried what Nathan suggested—specifically being logged out before going to <a href="https://citi.com/datamanagement%E2%80%94and">https://citi.com/datamanagement—and</a> it worked for me!</p>
<p>The login screen was a bit different than the one I usually get. This one's URL was:<br>
<a href="https://online.citi.com/US/JRS/infrastructure/target.do?next_page=jfp%7CjUSCBOL_OFX_Consent">https://online.citi.com/US/JRS/infrastructure/target.do?next_page=j...</a></p>
<p>Whereas my default is: <a href="https://www.citicards.com/cards/wv/home.do">https://www.citicards.com/cards/wv/home.do</a></p>
<p>After login, I was redirected to an "Add Access" screen which looked and acted the same as the previous unsuccessful ones. The urls were also the same, except that in the successful case, there was a query portion (that part after the '?') with two fields.</p>
<p>Successful: <a href="https://online.citi.com/US/ag/ofxConsentPage?flowtype=isOFXDeepDrop&JFP_TOKEN=BPAJ1L69">https://online.citi.com/US/ag/ofxConsentPage?flowtype=isOFXDeepDrop...</a></p>
<p>Default: <a href="https://online.citi.com/US/ag/ofxConsentPage">https://online.citi.com/US/ag/ofxConsentPage</a></p>
<p>K.</p></div>Keith Gtag:infinitekind.tenderapp.com,2009-01-14:Comment/475803762019-11-11T15:31:49Z2019-11-11T15:31:49ZCiti will no longer download to this financial software message<div><p>I've tried this exact method multiple times in the past and it hasn't worked. It worked this morning. My guess is something was fixed on either the bank's or IK's end. I would also assume the other method, signing into Citi and choosing to authorize then setting up the connection in MD would now work as well. We'll see how long it sticks this time. Good to have it up and running again at least for now though.</p></div>Sean Ntag:infinitekind.tenderapp.com,2009-01-14:Comment/475803762019-11-11T18:12:16Z2019-11-11T18:12:16ZCiti will no longer download to this financial software message<div><p>Unfortunately, it didn’t work for me. I still get the error message.</p>
<p>David</p></div>dabrjntag:infinitekind.tenderapp.com,2009-01-14:Comment/475803762019-11-11T18:56:08Z2019-11-11T18:56:09ZCiti will no longer download to this financial software message<div><p>I just went back through the setup and it worked for me as well. Looks as<br>
though something needed to be corrected between the two companies as I now<br>
see a record for MoneyDance being allowed as a specific connection on the<br>
citi access management page.</p>
<p>If you are still having trouble connecting, I wouldn't even bother with<br>
steps 1&2, just adds confusion. Just jump straight to step 3 and open the<br>
connection at Citi, then comeback and try steps 1&2 fresh with the citi<br>
connection open.</p></div>Jeremy Berteeletag:infinitekind.tenderapp.com,2009-01-14:Comment/475803762019-11-11T19:07:41Z2019-11-11T19:07:43ZCiti will no longer download to this financial software message<div><p>Not working for ATT Universal. New weird symptom: when the Citi timer starts, it switches immediacy from "00:00" to "aN:aN"</p></div>skrausestltag:infinitekind.tenderapp.com,2009-01-14:Comment/475803762019-11-12T00:13:33Z2019-11-12T00:13:33ZCiti will no longer download to this financial software message<div><p>@skrausestl FWIW that started happening about a month ago for me and also happened this morning when I finally got the connection to work.</p></div>Sean Ntag:infinitekind.tenderapp.com,2009-01-14:Comment/475803762019-11-12T00:17:41Z2019-11-12T00:17:41ZCiti will no longer download to this financial software message<div><p>@skrausestl BTW, my card's a Costco one though.</p></div>Sean Ntag:infinitekind.tenderapp.com,2009-01-14:Comment/475803762019-11-12T02:07:55Z2019-11-12T02:07:55ZCiti will no longer download to this financial software message<div><p>Add me to the "it works today" list, on two separate Citibank accounts -- one a Costco VISA.</p>
<p>I also had the same aN:aN value on the timer, which I suspect is a truncated version of "NaN" (Not a Number) that some languages use when a non-numeric is provided to a formatted output field that expects a numerical value -- a sign of poor type checking.</p>
<p>Like many others I did the following:</p>
<p>1) Made sure I was logged out of Citibank.<br>
2) Tried to download transactions with Moneydance.<br>
3) Copied and pasted the URL in the "Error 2000" message into my browser.<br>
4) Signed in.<br>
5) Was taken to the screen to authorize an app and got a pop-up window to which I clicked "authorize app" (or something like that).<br>
6) Tried to download transactions with Moneydance again -- this time it works!</p>
<p>Also, the 'Active IDs' screen now shows 'Moneydance 2019' as the product, as someone else also mentioned.</p>
<p>Seems to me that Infinite Kind has been working with Citibank to get Moneydance recognized instead, and it's entirely possible that Infinite Kind was not able to comment publicly on details regarding this. Regardless, ignoring numerous pleas from the community for a status update is poor -- especially since, in the beginning, there were responses. I even had one of my comments made in to a private issue and I was providing information to Infinite Kind, but communication on that dried up as well.</p>
<p>Infinite Kind: A simple "we're still working on it" would have gone a long way to keep people's faith in your product. Saying nothing is the worst thing you can do.</p>
<p>Glad it's working for a bunch of us. In my opinion this was all Citibank's fault. I think their authorization process is/was buggy and was no fault of Infinite Kind of any particular user of Moneydance. I also believe that we may not be completely out of the woods yet because of the "Only the most recent and immediately prior versions of the software will be able to directly access your information" warning on the "Manage Access" screen. Now, the fact that, today, the product now says "Moneydance 2019" instead of Quicken gives me some hope that this won't be an issue going forward and I'm extremely pleased to see Moneydance recognized as a 'Product' in its own right instead of having to pretend it's Quicken.</p>
<p>Possibly the fix is being rolled out in stages on Citibank's side, so not everyone gets it at once.</p>
<p>¯_(◔<em>◔)</em>/¯</p>
<p>-Jason</p></div>jdwhitetag:infinitekind.tenderapp.com,2009-01-14:Comment/475803762019-11-12T02:53:51Z2019-11-12T02:53:51ZCiti will no longer download to this financial software message<div><p>Still not working. Tried all the steps below, several times, again. I have NEVER gotten the ‘Active IDs’ screen.</p></div>cookie87tag:infinitekind.tenderapp.com,2009-01-14:Comment/475803762019-11-12T04:16:05Z2020-07-24T04:01:26ZCiti will no longer download to this financial software message<div><p>I was hopeful, but unfortunately still woeful. Followed the same steps as<br>
others above but my Costco Citi card still gives the 2000 error code.</p></div>kenpayne06tag:infinitekind.tenderapp.com,2009-01-14:Comment/475803762019-11-13T18:12:36Z2019-11-13T18:12:39ZCiti will no longer download to this financial software message<div><p>I am still having the same problem (I tried the being logged out method above).</p>
<p>I WAS WONDERING IF IT HAD TO DO WITH HAVING MULTIPLE CITIBANK CARDS ALL LINKED IN ONE ONLINE ACCESS USERNAME AND PASSWORD? I AM CURIOUS IF THIS NEW METHOD WORKS OR DOES NOT FOR YOU, DO YOU HAVE MULTIPLE CITIBANK CARDS LINKED UNDER ONE USERNAME?</p>
<p>This is ridiculous. I need this software to work! At a minimum, if they can't get it working, I want my $25 refund for paying for an upgrade. I just spent a half hour with Citibank tech support. They can't help.</p>
<p>AND IS THERE A LIVE PERSON AT MONEYDANCE I CAN SPEAK WITH?</p></div>Steven Pelayotag:infinitekind.tenderapp.com,2009-01-14:Comment/475803762019-11-13T18:38:23Z2019-11-13T18:38:27ZCiti will no longer download to this financial software message<div><p>I have multiple cards registered in a single CitiCards account and they are all downloading the transactions now.</p></div>Clintotag:infinitekind.tenderapp.com,2009-01-14:Comment/475803762019-11-13T19:29:38Z2019-11-13T19:29:38ZCiti will no longer download to this financial software message<div><p>I am not support staff, just a user.</p>
<p>Not a Citi customer.</p>
<p>Perhaps it would help others if users included the version and build of Moneydance they are running, e.g. 2019.4(1892) in their post.</p>
<p>Just a suggestion.</p></div>derekkent23tag:infinitekind.tenderapp.com,2009-01-14:Comment/475803762019-11-13T21:22:48Z2019-11-13T21:22:48ZCiti will no longer download to this financial software message<div><p>Version 2019.3 only one citi card. Still getting 2000 error message as noted earlier</p></div>dabrjntag:infinitekind.tenderapp.com,2009-01-14:Comment/475803762019-11-13T21:29:15Z2019-11-13T21:29:15ZCiti will no longer download to this financial software message<div><p>I am not support staff, just a user.</p>
<p>Not a Citi customer.</p>
<p>I believe some users how can connect are using 2019.4(1892) from <a href="https://infinitekind.com/preview">https://infinitekind.com/preview</a></p>
<p>Worth a try.</p></div>derekkent23tag:infinitekind.tenderapp.com,2009-01-14:Comment/475803762019-11-13T21:32:00Z2019-11-13T21:32:00ZCiti will no longer download to this financial software message<div><p>Not worth trying 2019.4. Already did. I was on 2019.4 and thinking that was<br>
the problem, downgraded back to 2019.3. Unfortunately it fails to work on<br>
both versions.</p></div>dabrjntag:infinitekind.tenderapp.com,2009-01-14:Comment/475803762019-11-13T21:40:52Z2019-11-13T21:40:52ZCiti will no longer download to this financial software message<div><p>I am not support staff, just a user.</p>
<p>Not a Citi customer.</p>
<p>Reading all the post in the different threads its strange how it works for some but not others.</p></div>derekkent23tag:infinitekind.tenderapp.com,2009-01-14:Comment/475803762019-11-13T22:16:52Z2019-11-13T22:16:54ZCiti will no longer download to this financial software message<div><p>Maybe it has something to do with the fact that I'm using Linux, but the only stable version of MD that works consistently for me is 2019.1 (1855). Every newer version has degraded performance somewhere. OFX transactions especially are rock solid in 1855 and inconsistent in all newer versions for me. OFX transactions are faster in newer versions than in 1855 when they work, but they fail often enough that it's not worth the speed up. My Citi connection issues all went away when I downgraded to 1855.</p>
<p>Probably irrelevant for anyone not on Linux, but 1855 is also the most professional looking and visually appealing version. Newer versions apparently use basic 2-D Java GUI widgets and the menus and pop-up windows look like something from the 1990s.</p></div>Bobtag:infinitekind.tenderapp.com,2009-01-14:Comment/475803762019-11-13T22:29:58Z2019-11-13T22:29:59ZCiti will no longer download to this financial software message<div><p>Got it working for one card this morning. It has to do with re-branding. You cannot use the AT&T connection or the AT&T Universal Card count down screen.</p>
<p>You must treat your Universal Card as a Citi Card.</p>
<ol>
<li>Log out of the Citi/Universal Car sites.<br></li>
<li>Use the exact URL in the error message minus the trailing “.”!!!</li>
</ol>
<p><a href="https://citi.com/datamanagement">https://citi.com/datamanagement</a></p>
<ol>
<li>
<p>Log in and start the broken timer. Ignore the AnAn:AnAn.</p>
</li>
<li>
<p>Disable any previous connection in MD for the account.</p>
</li>
<li>
<p>Setup online banking for the account using the Citi Cards connection.</p>
</li>
<li>
<p>Download!</p>
</li>
<li>
<p>Review the apps enabled at the above URL. You should see MoneyDance listed.</p>
</li>
</ol></div>davidtag:infinitekind.tenderapp.com,2009-01-14:Comment/475803762019-11-13T22:32:53Z2019-11-13T22:32:55ZCiti will no longer download to this financial software message<div><p>One more comment about versions: the absolute best OFX performance I can get is with the final MD 2017. I get both good speed and consistent behavior with it (when 2017 fails, there's either something wrong with the network or the financial institution's server). There are some neat new features in 2019 that keep me on the newer version, but I keep a copy of 2017 installed for when nothing else works.</p>
<p>2017 also works perfectly for importing downloaded Quicken files for banks that don't support OFX. 2019 has never worked correctly for that. Something broke between 2017 and 2019, so I have to use 2017. Luckily Infinitekind kept backward compatibility with with the database format so it's easy to switch back and forth.</p></div>Bobtag:infinitekind.tenderapp.com,2009-01-14:Comment/475803762019-11-13T22:47:11Z2019-11-13T22:47:12ZCiti will no longer download to this financial software message<div><p>116 Posted by david on Nov 13, 2019 @ 04:29 PM (see above) just worked for me, for an ATT Universal account.</p></div>skrausestltag:infinitekind.tenderapp.com,2009-01-14:Comment/475803762019-11-13T23:55:31Z2019-11-13T23:55:31ZCiti will no longer download to this financial software message<br>
<br>
<br>
<br>
<br>
<br>
<div class="moz-cite-prefix">On 11/13/19 5:19 PM, Bob wrote:<br></div>
<blockquote type="cite">pre { width: 92%; margin: 10px 2%; padding: 5px 2%; background: #efefef; border: 1px solid #d6d6d6 } blockquote { margin-left: 0; padding-left: 1em; border-left: 5px solid #ccc; }
<table width="100%">
<tr>
<td>
<p>// Please reply above this line<br>
==================================================</p>
<p><b>From</b>: Bob</p>
<div>
<p>Maybe it has something to do with the fact that I'm using Linux, but the only stable version of MD that works consistently for me is 2019.1 (1855). Every newer version has degraded performance somewhere. OFX transactions especially are rock solid in 1855 and inconsistent in all newer versions for me. OFX transactions are faster in newer versions than in 1855 when they work, but they fail often enough that it's not worth the speed up. My Citi connection issues all went away when I downgraded to 1855.</p>
<p>Probably irrelevant for anyone not on Linux, but 1855 is also the most professional looking and visually appealing version. Newer versions apparently use basic 2-D Java GUI widgets and the menus and pop-up windows look like something from the 1990s.</p>
</div>
<div>
<p>On Wed, Nov 13 at 01:40 PM PST, derekkent23 wrote:</p>
<blockquote>
<div>
<p>I am not support staff, just a user.</p>
<p>Not a Citi customer.</p>
<p>Reading all the post in the different threads its strange how it works for some but not others.</p>
</div>
</blockquote>
</div>
</td>
</tr>
<tr>
<td>
<p>Having trouble reading this? View this discussion online: <a href="https://infinitekind.tenderapp.com/discussions/online-banking/14073-citi-will-no-longer-download-to-this-financial-software-message">Citi will no longer download to this financial software message</a>.</p>
<p>To unsubscribe and stop receiving emails from <a href="https://infinitekind.tenderapp.com">https://infinitekind.tenderapp.com</a>, visit <a href="https://infinitekind.tenderapp.com/unsubscribe/488d16e1c43d35884e405e96b7e846052c8f060a">this page</a></p>
</td>
</tr>
</table>
</blockquote>
<br>mondantag:infinitekind.tenderapp.com,2009-01-14:Comment/475803762019-11-14T13:24:19Z2019-11-14T13:24:19ZCiti will no longer download to this financial software message<div><p>Bob:</p>
<p>I'm using Ubuntu Linux 18.04 with Moneydance 2019.4 (1892) and am able to download my AT&T Citicard, Discover, and import Quicken (but I prefer Money) files as well.</p>
<p>What got my AT&T Citicard working was being on the phone with the Citi Tech support guy watching me try to log in to my account. Don't know what he did on his end, but it has worked ever since.</p></div>mondantag:infinitekind.tenderapp.com,2009-01-14:Comment/475803762019-11-14T13:45:58Z2019-11-14T13:45:59ZCiti will no longer download to this financial software message<div><p>From: ID Incognito on behalf of mondan (<a href="mailto:tender+d387f896d3@tenderapp.com">tender+d387f896d3@tenderapp.com</a>) <a href="mailto:devguy@mirage-solutions.com">devguy@mirage-solutions.com</a><br>
Sent: Thursday, November 14, 2019 8:24 AM<br>
To: <a href="mailto:devguy@mirage-solutions.com">devguy@mirage-solutions.com</a><br>
Subject: Re: Citi will no longer download to this financial software message [Online Banking #14073]</p>
<h1><a name="-please-reply-above-this-line" class="anchor" href="#-please-reply-above-this-line"></a>// Please reply above this line</h1>
<p>From: mondan</p>
<p>Bob:</p>
<p>I'm using Ubuntu Linux 18.04 with Moneydance 2019.4 (1892) and am able to download my AT&T Citicard, Discover, and import Quicken (but I prefer Money) files as well.</p>
<p>What got my AT&T Citicard working was being on the phone with the Citi Tech support guy watching me try to log in to my account. Don't know what he did on his end, but it has worked ever since.</p>
<p>On Wed, Nov 13 at 03:55 PM PST, mondan wrote:</p>
<p>On 11/13/19 5:19 PM, Bob wrote:<br>
pre { width: 92%; margin: 10px 2%; padding: 5px 2%; background: #efefef; border: 1px solid #d6d6d6 } blockquote { margin-left: 0; padding-left: 1em; border-left: 5px solid #ccc; }</p></div>devguytag:infinitekind.tenderapp.com,2009-01-14:Comment/475803762019-11-14T15:50:34Z2019-11-14T15:50:34ZCiti will no longer download to this financial software message<div><p>Miracle of miracles. I tried again today and it worked finally. I did nothing different this time than all other times.</p>
<p>david</p></div>dabrjntag:infinitekind.tenderapp.com,2009-01-14:Comment/475803762019-11-14T16:30:32Z2019-11-14T16:30:33ZCiti will no longer download to this financial software message<div><p>I have the same problem. I talked on the phone with Citi and they tried to fix it on their side to no avail. It says to talk to my software developer but there is not a phone number listed.<br>
What should I do?</p></div>Beatriztag:infinitekind.tenderapp.com,2009-01-14:Comment/475803762019-11-14T18:10:45Z2019-11-14T18:10:45ZCiti will no longer download to this financial software message<div><p>I have two Citi cards, Citi MC and Citi Visa from Costco. I was able to get both to download today. I first tried it, got the error message, then followed the link <a href="https://citi.com/datamanagement">https://citi.com/datamanagement</a>, got the messed up timer, but reset up the connection as new, and it added Moneydance 2019 to my Active IDs page at citi. Was able to also access my Costco downloads.</p>
<p>Thanks Moneydance and or Citi. Let’s hope this continues to work for the foreseeable future.</p>
<p>As others who have commented , would have been nice to get some ongoing updates from Moneydance as to the status of this issue.</p>
<p>BTW, I am running MD Version 2019.3 (1880)</p>
<p>Bob H.</p></div>Bob H.tag:infinitekind.tenderapp.com,2009-01-14:Comment/475803762019-11-15T16:46:18Z2019-11-15T16:46:22ZCiti will no longer download to this financial software message<div><p>It worked!!!! After nearly three months of frustration, my three Citibank accounts all linked under one username and password finally downloaded into MD.</p></div>Steventag:infinitekind.tenderapp.com,2009-01-14:Comment/475803762019-11-15T20:47:05Z2019-11-15T20:47:05ZCiti will no longer download to this financial software message<div><p>I am not support staff, just a user.</p>
<p>See <a href="https://infinitekind.tenderapp.com/discussions/online-banking/14145-citi-cards#comment_47841921">https://infinitekind.tenderapp.com/discussions/online-banking/14145...</a></p>
<p>Hope this helps</p></div>derekkent23tag:infinitekind.tenderapp.com,2009-01-14:Comment/475803762019-11-23T20:52:15Z2019-11-23T20:52:15ZCiti will no longer download to this financial software message<div><p>Opening up the "Profile"->"More settings"->"ManageDesktopApps"->"Add Access" gave me a working timer this time (not "Na:Na") and when I authenticated with Moneydance it successfully connected. FWIW the "Datamanagement" URL just redirects me to my main home page. But thanks to Citi or MD who has the situation resolved now!</p></div>dwballance