tag:infinitekind.tenderapp.com,2009-01-14:/discussions/online-banking/14201-unable-to-download-discovercard-transactionsInfinite Kind: Discussion 2022-12-14T16:27:05Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/476202002020-04-17T18:15:46Z2020-04-17T18:16:37ZUnable to download Discovercard transactions<div><p>I too am running Moneydance 2019.4 (on OSX) and haven't been able to download Discover transactions for April. I see this in the Console<br>
Reading message from <a href="https://ofx.discovercard.com">https://ofx.discovercard.com</a></p>
<p>uh oh, we've gotten some OFX with no headers:<br></p>
<br>
<br>
<br>
<h1>Access Denied</h1>
<p>You don't have permission to access "http://ofx.discovercard.com/" on this server.</p>
<p><br>
Reference #18.a3881ab8.1587147208.37cde9c9<br></p>
<br>
<br>
BEGINRESPONSE>>>>><br>
<br>
<br>
<br>
<br>
<br>
<h1>Access Denied<br></h1>
<p>Reference #18.a3881ab8.1587147208.37cde9c9<br></p>
<br>
<p><<<<<<<<ENDRESPONSE<br>
Unhandled OFX message set: HEAD<br>
Unhandled OFX message set: BODY</p></div>brad.mcneelytag:infinitekind.tenderapp.com,2009-01-14:Comment/476202002020-04-17T18:54:26Z2020-04-17T18:54:26ZUnable to download Discovercard transactions<div><p>Just for informational purposes, there is a newer thread on this issue as it has resurfaced (NOT the same as the OP on this thread) , dated April 7th.</p>
<p><a href="https://infinitekind.tenderapp.com/discussions/online-banking/15756-discover-appears-broken-again">https://infinitekind.tenderapp.com/discussions/online-banking/15756...</a></p>
<p>Regards,</p>
<p>Tony (NOT from IK Support)</p></div>TonyRItag:infinitekind.tenderapp.com,2009-01-14:Comment/476202002020-04-17T19:14:33Z2020-04-17T19:14:36ZUnable to download Discovercard transactions<div><p>Thanks @TonyRI. I'll hop over to that one.</p></div>brad.mcneelytag:infinitekind.tenderapp.com,2009-01-14:Comment/476202002020-04-17T19:17:33Z2020-04-17T19:17:33ZUnable to download Discovercard transactions<div><p>You're welcome. The more the merrier! ;)</p></div>TonyRItag:infinitekind.tenderapp.com,2009-01-14:Comment/476202002020-04-17T19:35:21Z2020-04-17T19:35:21ZUnable to download Discovercard transactions<div><p>Hi all,</p>
<p>Firstly, thank you TonyRI for bringing this to our attention and your reference to the other public thread.</p>
<p>Unfortunately, we are aware of the issue and we believe the bank is making some changes at their end. Our connection specialist is currently investigating the problem and actively working to find a permanent solution.</p>
<p>In the meantime, the best way to get your transactions into Moneydance is to use a web browser to download files from your bank's web site.</p>
<p>We'd recommend you download using the OFX or QFX file format if available. If not, use the QIF file format. (These files are sometimes referred to as Quicken or MS Money files). You can import the files to Moneydance using File --> Import.<br>
The steps for manually importing your data are outlined in <a href="https://infinitekind.tenderapp.com/kb/online-banking-and-bill-pay/manual-downloads">this article</a> from the knowledge base.</p>
<p>Finally, there's an existing ticket (#5386) in our ticketing system that we've attached to this discussion. Please stay assured that you'll be notified as soon as there's an update.</p>
<p>Sorry for the inconvenience and thank you for your patience.</p>
<p>--<br>
Maddy, Infinite Kind Support</p></div>Maddy