Fidelity NetBenefits Direct Connect Issues

ExplodingSidewalk's Avatar

ExplodingSidewalk

09 Oct, 2019 06:02 PM

Moneydance 2019 up to date.

Still have issues with Direct Connect and Fidelity NetBenefits. Website works fine. Moneydance DirectConnect does not.

  1. Support Staff 1 Posted by Maddy on 10 Oct, 2019 11:56 AM

    Maddy's Avatar

    Hi,

    We are sorry to hear about the problem you have encountered.

    The error code you are reporting is likely to be a server issue on the bank's side and it might be worth contacting them directly.
    However to ensure that the same is tested from our connection specialist, please provide some additional information.

    Which build of Moneydance 2019 are you using?
    To check, open Moneydance and select Help --> About Moneydance (or Moneydance --> About Moneydance on a Mac) where the version and build number will be displayed.

    Thank you

    --
    Maddy, Infinite Kind Support

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