REDSTONE FEDERAL CREDIT UNION

Jeff Burgess's Avatar

Jeff Burgess

27 Oct, 2019 01:36 PM

I am having issues downloading and your website lists Redstone but in parenthesis after their name is says (discontinued). What does that mean? Has Redstone stopped supporting the correct protocol?

  1. 1 Posted by Jared Wilkinson on 27 Oct, 2019 07:18 PM

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    I'm here for this same question. Looks like there is not any other option fro Redstone. I hope they didn't end this capability since it's the only reason I stuck with banking with them when we moved away from the Huntsville area.

  2. 2 Posted by keith on 27 Oct, 2019 07:36 PM

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    The option for Redstone has said "(Discontinued)" for quite some time in MoneyDance, but has continued to work well. Redstone also confirmed to me recently (in the last few weeks) that Direct Connect was still an option with them and it should be working. Hopefully this is just maintenance and will come back up soon, or we can get more details.

  3. Support Staff 3 Posted by Jenny on 28 Oct, 2019 01:17 PM

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    Hi all,

    We have been advised that Redstone FCU have stopped supporting new Direct Connect activations. This means that if your accounts have already been enabled for Direct Connect access, you'll still be able to connect and download your transactions from within Moneydance. However, is my understanding that unfortunately new customers/new accounts cannot enable and use this connection method.

    --
    Jenny, Infinite Kind Support

  4. 4 Posted by keith on 28 Oct, 2019 01:22 PM

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    The MoneyDance error that we are seeing (for long already established accounts) is "Signon Invalid". This has happened since the end of last week.

  5. 5 Posted by keith on 28 Oct, 2019 01:56 PM

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    I just got off the phone with Redstone and they said that they can see the invalid logins coming in from MoneyDance, but they are unsure how they could fix the issue. They were very nice, but seemed to indicate that this appears to be an issue on the Direct Connect side of things that they do not have insight to and that I needed to contact MoneyDance support to see if they could troubleshot what the issue was and why this was not working as it should be.

    They did also confirm that Direct Connect method is still available for already existing users but any new users have to use the Express Web Connect method (for that they provided me with this link for more info - https://www.redfcu.org/helpful-links/support.html). I assume that this is not an option in MoneyDance? If not, is there a way to troubleshoot this issue from the MoneyDance/Direct Connect side?

    Thanks!

  6. 6 Posted by Jared Wilkinson on 28 Oct, 2019 09:08 PM

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    I hope this can be looked into. I have been very happy with MoneyDance and would like to continue to support the development, but it's going to be a deal breaker for me if this stops working. Anything we can do as end users to help troubleshoot this, I am happy to do.

  7. 7 Posted by dwg on 28 Oct, 2019 09:41 PM

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    I'm a fellow user.

    Web Connect and Express Web Connect are methods that are proprietary to Quicken. In other words to do automatic downloads your bank is forcing you to use Quicken products, or products licensed by Quicken.

    To be blunt no bank is going to tell me what financial software I am going to use.

  8. 8 Posted by keith on 29 Oct, 2019 01:04 PM

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    @dwg - I agree. However, I and other users here should be able to use the Direct Connect method in MoneyDance and it is not working as earlier described. Any assistance with that from InfiniteKind would be appreciated.

  9. 9 Posted by Jared Wilkinson on 29 Oct, 2019 03:27 PM

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    This comment was split into a new private discussion: REDSTONE FEDERAL CREDIT UNION

    RFCU says it should still work for us but it doesn't. I'm just wondering if their change to disallow new users has affected existing users as well. Hopefully they are in contact and are working on a solution for us. I would hate to change banks over this, but I certainly will as it's important to me to be able to manage my money by syncing my bank with Moneydance. I certainly don't want to swap over to Quicken.

  10. Support Staff 10 Posted by Jenny on 29 Oct, 2019 03:53 PM

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    Hi all,

    I made a slight change to the connection details we use for Redstone FCU earlier today, and this change is available within Moneydance now.

    If you're still unable to download your transactions, you should try to recreate the connection. You will need to disable your current connection and then recreate it using the New Connection button on the Online Banking Setup screen. To do so, you can follow these steps:

    1. Select your bank account in Moneydance

    2. Select Online --> Setup Online Banking
    3. Click the "Disable" button. If you don't see this button, just close the window.

    4. Repeat the previous steps for any additional accounts at the same institution.
    5. Select Online --> Setup Online Banking (again)

    6. Click the "New Connection" button and select your bank and hit OK
    7. Continue with the setup process, entering your username/password


    Make sure you pick "New Connection", even though your bank is still one of the connection choices after you disable it. Choosing your bank from the long list of available banks will force Moneydance to download the updated information, which should then allow you to connect.

    If the problems persist after following these steps, let me know and we will troubleshoot further.

    --
    Jenny, Infinite Kind Support

  11. 11 Posted by keith on 29 Oct, 2019 05:30 PM

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    @Jenny,

    That change seems to have worked. I was able to connect properly again to Redstone using the Direct Connect method. I only had to re-enter my password for the connection to get established again (as opposed to the "New Connection" method you mentioned)

    Thank you very much!
    Keith

  12. 12 Posted by Jared Wilkinson on 29 Oct, 2019 05:33 PM

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    Yep, it was the same for me. Thanks!

  13. Support Staff 13 Posted by Jenny on 31 Oct, 2019 12:48 PM

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    No problem at all - glad to hear the connection is working again!
    Don't hesitate to get back in touch if you have further questions or need any assistance.

    --
    Jenny, Infinite Kind Support

  14. 14 Posted by Russ Wood on 16 Dec, 2019 02:15 AM

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    I can still download my Redstone checking and savings data, but am unable to download any data for a new credit card account I set up 3 or 4 weeks ago. I tried the procedure above that Jenny Infinite kind support gave to setup online banking, but when I get to the point of selecting the credit card account, it doesn't show up. Only the checking and savings accounts are listed. Any ideas on how to address this issue?
    As a general note, I don't mind saying that I think the industry needs to come up with a newer, simpler, and most importantly a universal method for banking data downloads. The average person doesn't have a clue how to troubleshoot these issues....and frankly they shouldn't have to either. thanks

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