Citicards error message

lordpixel's Avatar

lordpixel

23 Nov, 2019 01:50 PM

Sean Reilly requested a screenshot of this issue

  1. 1 Posted by lordpixel on 23 Nov, 2019 01:53 PM

    lordpixel's Avatar

    This has been going on for 10 days now

  2. Support Staff 2 Posted by Maddy on 14 Dec, 2019 03:34 PM

    Maddy's Avatar

    Please accept my sincere apologies for the delay in responding to your query.

    We made a change to the connection information Moneydance uses to talk to Citi cards OFX servers. Moneydance should automatically update any Citi connections with this information.
    Anyway, the approval process should now be working for everyone. When you get the "2000" error when connecting (as you do), please follow the link from the error message. You'll need to login and approve the connection and from then on Moneydance connections will work.

    I hope this information is helpful. Please let me know if you have further questions or need any assistance.

    --
    Maddy, Infinite Kind Support

  3. 3 Posted by lordpixel on 14 Dec, 2019 04:11 PM

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    As noted in the other thread I went through the whole process one more time and it worked.

    I think the reason is I unlinked a closed card from my account at Citi.

    Thanks for responding.

  4. lordpixel closed this discussion on 14 Dec, 2019 04:11 PM.

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