Customer ID for Chase?

steve blackburn's Avatar

steve blackburn

23 Nov, 2019 02:31 PM

While setting up online banking with Chase, I get a screen asking for routing number, account number and customer id. I can get the other 2 items easy enough. But Chase doesn't use customer id. I cant seem to get past this screen. I'm running Moneydance on ubuntu with openjdk. What am I doing wrong?

  1. 1 Posted by steve blackburn on 23 Nov, 2019 02:37 PM

    steve blackburn's Avatar

    Also, I have a Windows 10 system with MD connecting to Chase with no issues. On setup it didn't ask for customer id.

  2. 2 Posted by TonyRI on 23 Nov, 2019 03:10 PM

    TonyRI's Avatar

    Hi Steve,

    Wondering if you have to go through the Chase approval process for the Linux device:

    https://infinitekind.tenderapp.com/discussions/online-banking/335-c...

    Good luck,

    Tony (NOT from MD Support)

  3. 3 Posted by steve blackburn on 23 Nov, 2019 08:17 PM

    steve blackburn's Avatar

    thank you for your suggestion, but I've been on the approved list for many years. I have resolved cipher issues already. All indications appear to be something within MD. I guess my main question is why would MD ask for a customer id when it doesn't exist with chase?

Reply to this discussion

Internal reply

Formatting help / Preview (switch to plain text) No formatting (switch to Markdown)

Attaching KB article:

»

Attached Files

You can attach files up to 10MB

If you don't have an account yet, we need to confirm you're human and not a machine trying to post spam.

Keyboard shortcuts

Generic

? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac