Connecting to Chase Credit card

Craig Shaffer's Avatar

Craig Shaffer

25 Nov, 2019 04:21 PM

I receive error message "2000" when attempting to do this. I am able to access the account on-line via my browser and I have called the Chase bank expert on these issues and they report no issues with my account. They suggest I call you for help. What do I do to establish access?

  1. Support Staff 1 Posted by Maddy on 25 Nov, 2019 07:17 PM

    Maddy's Avatar

    Hi Craig,

    We are sorry to hear about the problem you have encountered.

    Chase allow you to enable Direct Connect on their website, and I have provided the steps below:

    • Log on to the Chase website.
    • Look to the upper right-hand corner of the webpage for the head and torso icon.
    • Click the head and torso icon and select 'More Settings'.
    • A list of items will appear on the left side.
    • Scroll all the way to the bottom of the list. There you'll see the link for 'Desktop apps' under the AccountSafe menu
    • Click to activate your account.

    You should be able to connect from within Moneydance after that. If you still have trouble, you may need to perform one more verification steps. To do so, follow these steps:

    • Log on to Chase's site.
    • Go to your Secure Message Inbox. You should have a message asking you to confirm your connection. Click the link to confirm.

    I hope this information is helpful. Please let me know if you have further questions or need any assistance.

    --
    Maddy, Infinite Kind Support

  2. 2 Posted by Craig Shaffer on 26 Nov, 2019 02:30 PM

    Craig Shaffer's Avatar

    Thanks for the reply..  I was able to follow the steps you mention
    below.  It took a while to figure it out with a little help, but even
    after successfully getting the secure message and confirming my identity
    I continue to experience the same error message from within MD
    indicating that the bank does not allow the login.   Apparently MD had
    previously emulated Quicken's protocol, but perhaps the bank now has a
    way to specifically identify Quicken vs MD as the software attempting to
    connect.  They, the bank, claim only to support Quicken users.  Is it
    possible some developer on your end could confirm the emulation
    requirements with Chase?  I previously had been able to connect when I
    was a Quicken user, and yes I had the bank disconnect that setting
    before trying to reconnect through MD.  Appreciate any words of wisdom
    on this.  I have spoken to bank 4 times on this issue with them claiming
    basically that MD is not supported (despite any success previous? to
    other MD users?)

    C Shaffer, MD

  3. Support Staff 3 Posted by Maddy on 26 Nov, 2019 02:39 PM

    Maddy's Avatar

    Hi Craig,

    Firstly, according to your description, it appears third party access has been enabled on the Chase site. Therefore, I wonder if you've definitely checked for a message within the Secure Message Inbox on the Chase site.

    This is a crucial step. Then you should be able to confirm the connection from within the message before you can connect from Moneydance.


    Secondly, can you try completely resetting your connection to your bank and see if that fixes the problem you're seeing?

    To do this, you'll need to force clear the current connection information for your bank in Moneydance. I'm sending a file called 'remove_one_service_2017.py' that will help do that.

    Before proceeding, take a manual backup via File --> Export Backup.

    To use the .py file, first save it to your computer and then follow these steps:

    1. In Moneydance, select Window --> Python Scripting (Choose 'MoneyBot' if you're using the 2019 version).
    2. In the window that opens, select 'Open Script' then navigate to the .py file wherever you saved it on your system.
    3. Select 'Run' to execute the file.
    4. You will be asked to select which connection you want to clear. Choose your bank, and click OK. You'll get a confirmation message when the connection has been removed. Close the window when done.
    5. Set up the connection to your bank like normal choosing the "New Connection" button. Since all of your settings have been cleared, you should get the most recent connection information for your bank.
      _____________________________________________________________________
      Finally, if the previous steps do not lead to a solution, could you send us the contents of your error console? Here's how to get the logs:

    1) In Moneydance, click on the Help menu and select the Console Window option. This will open the console messages window.
    2) While the Console Window is open, attempt to connect to your bank. Any error messages should be recorded to the Console.
    3) Select all of the text in the Console and use the "Copy to Clipboard" button at the bottom to copy the text.
    4) Paste the text from the message window into a text file (preferably saved with a .txt extension) and attach that file to your response here.

    The debugging logs that this produces will contain your account information. I've made sure that this conversation is private, so the info won't be broadcast to the world, but just to be safe you should redact any account info in the debug logs. Just replace it with something like "ACCOUNT NUMBER HERE" and it should be fine.

    Thank you

    --
    Maddy, Infinite Kind Support

  4. 4 Posted by Craig Shaffer on 26 Nov, 2019 11:03 PM

    Craig Shaffer's Avatar

    Yes.  I did indeed respond to the Secure Message Inbox on chase site.

    After doing so, effort to login with MD generates below:

    ------

    There was an error communicating with your financial institution.  The
    details of this error are below.

    Bank Name: Chase

    The error code reported by the server was: 2000

    Please verify your identity within the next 7 days. Using your desktop
    computer, go to your bank�s website and visit the Secure Message
    Center for instructions.

    ----------------

    ( I repeatedly do this, Now 6 times, and consistently keep getting this
    error)

  5. Support Staff 5 Posted by Maddy on 27 Nov, 2019 02:17 PM

    Maddy's Avatar

    Sorry to hear that the problem persists, Craig!

    Please can you let us know what’s happening when you click the secure message to confirm your identity? You should see a message that states your identify has been confirmed. You should not be taken back to the home page portal without any messages.

    Some customers have reported the link on the Chase site isn’t working, as expected and no confirmation is being shown.
    Also, which web browser are you using, and do you have any other web browsers on your system that you can try with?

    Thank you

    --
    Maddy, Infinite Kind Support

Reply to this discussion

Internal reply

Formatting help / Preview (switch to plain text) No formatting (switch to Markdown)

Attaching KB article:

»

Attached Files

You can attach files up to 10MB

If you don't have an account yet, we need to confirm you're human and not a machine trying to post spam.

Keyboard shortcuts

Generic

? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac