error notice TBK bank

Lisa's Avatar

Lisa

01 Dec, 2019 11:58 PM

I am getting this notice when trying to download bank account transactions (for multiple accounts). I upgraded to version 2019.3 (1880) and it did not fix the problem. The bank is TBK bank and I get this message on all accounts. I can connect to the bank online outside of MD.
A communication or parsing error occurred. This could be the result of a network problem, a proxy error, or misconfigured server.
Error Description: java.io.IOException: HTTP Error:500 Internal Server Error

Anyway to fix this?
Thank you!

  1. Support Staff 1 Posted by Maddy on 05 Dec, 2019 01:30 PM

    Maddy's Avatar

    Hi Lisa,

    We are sorry to hear about the problem you have encountered.

    If you haven't already, you should try to recreate the connection with your bank. You will need to disable your current connection and then recreate it using the New Connection button on the Online Banking Setup screen. To do so, you can follow these steps:

    1. Select your bank account in Moneydance

    2. Select Online --> Setup Online Banking
    3. Click the "Disable" button. If you don't see this button, just close the window.

    4. Repeat the previous steps for any additional accounts at the same institution.
    5. Select Online --> Setup Online Banking (again)

    6. Click the "New Connection" button and select your bank and hit OK
    7. Continue with the setup process, entering your username/password


    Make sure you pick "New Connection", even though your bank is still one of the connection choices after you disable it. Choosing your bank from the long list of available banks will force Moneydance to download the updated information, which should then allow you to connect.

    Finally, select the Online->Setup Online Banking (or Online->Setup Online Bill Payment) menu for the affected accounts and click the Refresh button in the window that appears.
    That should update the connection parameters and fix any 500 Server Error messages that are reported by the bank's servers.

    Please let me know if you continue to have connection problems after recreating your connection and we'll troubleshoot further.

    --
    Maddy, Infinite Kind Support

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