tag:infinitekind.tenderapp.com,2009-01-14:/discussions/online-banking/1491-error-code-2005Infinite Kind: Discussion 2016-03-19T05:10:47Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/384774762015-11-16T22:40:03Z2015-11-16T22:40:03Zerror code 2005<div><p>Hi Brian,</p>
<p>Can you try re-creating just that non functional connection with
FirstBank of CO and see if that fixes the issue that you're seeing?
You will need to disable your current connection to your bank and
then recreate it using the New Connection button on the Online
Banking Setup screen. To do so, you can follow these steps:</p>
<ol>
<li>Select your bank account in Moneydance
<br></li>
<li>Select the Online->Setup Online Banking
button/menu
<br></li>
<li>Click the "Disable" button. If you don't see a disable
button, just close the setup window.
<br></li>
<li>Repeat the previous steps for any additional accounts at the
same institution.<br></li>
<li>Select the Online->Setup Online Banking button/menu
(again)
<br></li>
<li>Click the "New Connection" button and select your bank and hit
OK<br></li>
<li>Continue with the setup process, entering your
username/password
</li>
</ol>
<p>Make sure you pick new connection, <strong>even though your bank
is still one of the connection choices after you disable
it.</strong> Choosing your bank from the list of available banks
will force Moneydance to download the updated information, which
should then allow you to connect.</p>
<p>Please let me know if you continue to have connection problems
after recreating your connection.</p>
<p>David Hanley<br>
Infinite Kind Support</p></div>David Hanleytag:infinitekind.tenderapp.com,2009-01-14:Comment/384774762015-11-16T23:26:08Z2015-11-16T23:26:09Zerror code 2005<div><p>I already did this after reading it in the knowledge base. It
did not work.</p>
<p>PLEASE</p>
<p>My name is Doug. You have the name of the last person to whom
you sent this stock answer.</p>
<p>Lets start with the error I am getting, by telling me what it
is.</p>
<p>WHAT IS ERROR 2005</p>
<p>Thanks,</p>
<p>Doug</p></div>Douglas M Borwicktag:infinitekind.tenderapp.com,2009-01-14:Comment/384774762015-11-17T15:52:56Z2015-11-17T15:52:56Zerror code 2005<div><p>Hi Doug,</p>
<p>That error generally means that the account in question isn't
activated for direct connections. What this means in practice
varies form institution to institution. Since two of your accounts
are already working, it's a bit odd that the third one isn't. Did
you have to activate your accounts with your bank, or were you able
to start downloading without contacting them? Also, is there
anything special about this third account? For example, does it use
a different login, or is it a different type of account, or
anything like that?</p>
<p>Ian<br>
Infinite Kind Support</p></div>Ian L