Account Left Sidebar Balance Always $0.00

bengriffiths78's Avatar

bengriffiths78

19 Dec, 2019 11:55 PM

The account balance on my left sidebar for my US checking account (Chase) is always zero. It is set up as my online account and seems to have no issue downloading the transactions. I also checked the transaction register balance and it is always correct. It just doesn't update on the sidebar.

Please advise.

  1. 1 Posted by dwg on 20 Dec, 2019 12:17 AM

    dwg's Avatar

    I'm fellow user.

    It sounds like you may have the account marked inactive.

    Highlight the account in the sidebar and select the menu item Account --> Edit Account and see if the Inactive checkbox has been marked.

  2. 2 Posted by sth on 20 Dec, 2019 12:26 AM

    sth's Avatar

    If you click on the register balance it will tell you what the current balance, the cleared balance, The balance and the confirmed balance is. One of these may be what is displayed on the left hand sidebar.

    You can change what is displayed on the sidebar with the preferences.

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