tag:infinitekind.tenderapp.com,2009-01-14:/discussions/online-banking/1538-chase-error-2000Infinite Kind: Discussion 2018-12-08T01:51:13Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/385133282015-11-20T17:50:16Z2015-11-20T17:50:16ZChase Error 2000<div><p>Hi John,</p>
<p>There appears to be a temporary partial outage with Chase's
connectivity. Please try waiting a few days to see if the
connection gets restored, then let us know if you're still having
trouble. In the meantime, you can download and import OFX or QFX
files to get your transactions into Moneydance.</p>
<p>Scott Meehan<br>
Infinite Kind Support</p></div>Scott Meehantag:infinitekind.tenderapp.com,2009-01-14:Comment/385133282015-11-22T18:45:17Z2015-11-22T18:45:17ZChase Error 2000<div><p>Still getting the 2000 error code here. Spoke with their
Customer support on 11/20/15. She acknowledged the issue with some
"Quicken" accounts and expected the problem to be resolved
soon.</p>
<p>A Google search shows that Intuit/Quicken has been working with
Chase to resolve a similar issue with Quicken on or about 10/20/15
The problem seems to have been resolved with Quicken on
10/28/15.</p>
<p>I tried resetting the synch refreshing and even deleting all of
the passwords. OBTW it would be nice to be selectively delete the
password for a single account rather than delete them all in one
fell swoop.</p>
<p>Maybe when they fixed the Quicken problem they created a problem
for Moneydance users?</p>
<p>My Moneydance v. 2014.5 (980)</p></div>mondantag:infinitekind.tenderapp.com,2009-01-14:Comment/385133282015-11-23T12:45:56Z2015-11-23T12:45:56ZChase Error 2000<div><p>We're still actively looking into this issue. Some folks are
reporting that they are getting messages from Chase indicating that
they are working on an issue, but we're also researching from our
side in case the resolution to the problem involves changes in
Moneydance. If you haven't already, it might be worth contacting
Chase about this so that they know customers are still having
trouble. Hopefully we (or they) can get this sorted out soon.</p>
<p>Ian<br>
Infinite Kind Support</p></div>Ian Ltag:infinitekind.tenderapp.com,2009-01-14:Comment/385133282015-11-23T16:31:28Z2015-11-23T16:31:28ZChase Error 2000<div><p>Also experiencing the same issue - one account works fine, the
other does not. I have gone through the steps of verifying that
"activate Quicken, Quickbooks" is set up through the website, and
removing the bank information and trying to recreate it. The
recreate doesn't succeed, because the login is rejected with error
code 2000.</p></div>jercoxtag:infinitekind.tenderapp.com,2009-01-14:Comment/385133282015-11-23T18:09:45Z2015-11-23T18:09:45ZChase Error 2000<div><p>jercox gave a good description of the problem--I also have two
chase accounts (one mine, one for the wife), different account
usernames, different passwords. The one for the wife works, mine
doesn't.</p></div>mondantag:infinitekind.tenderapp.com,2009-01-14:Comment/385133282015-11-27T20:39:48Z2018-12-08T01:51:13ZChase Error 2000<div><p>same issue here. Wife's account works fine, mine stopped working. I "forget online passwords" and was able to connect to my wife's account but still am unable to connect to mine.</p></div>ralph.prestontag:infinitekind.tenderapp.com,2009-01-14:Comment/385133282015-11-27T20:51:00Z2015-11-27T20:51:00ZChase Error 2000<div><p>Hi all,</p>
<p>We are continue to work on a resolution for this issue. For
details on our progress, I'd suggest following <a href="http://help.infinitekind.com/discussions/online-banking/1474-new-problem-with-an-old-account-not-allowing-access-error-2000">
this discussion thread</a>.</p>
<p>Ian<br>
Infinite Kind Support</p></div>Ian Ltag:infinitekind.tenderapp.com,2009-01-14:Comment/385133282015-11-28T13:00:21Z2015-12-12T13:24:47ZChase Error 2000<div><p>I am experiencing the same problem so I downloaded my activity
as a QFX file. If I go to File>Import and import the file, will
only my Chase account activity be updated? I am just concerned
about losing previous information so I want to make sure that
importing this file will not overwrite any of my other accounts.
Thank you.</p></div>kcelsitag:infinitekind.tenderapp.com,2009-01-14:Comment/385133282015-11-28T22:35:41Z2015-11-28T22:35:41ZChase Error 2000<div><p>Hi Kathy,</p>
<p>You're correct, the File -> Import process should only impact
your chase account activity.</p>
<p>If you'd like to be extra cautious before proceeding, please
back up your Moneydance data set, just in case something goes
wrong. You can use these instructions to create a backup:</p>
<p><a href="http://help.infinitekind.com/kb/moneydance-2014/how-to-move-your-data-file-to-a-different-location-in-moneydance-2012-and-above">
http://help.infinitekind.com/kb/moneydance-2014/how-to-move-your-da...</a></p>
<p>except copy your data set instead of moving it, in order to
create a backup. So far, this hasn't caused any problems, but
better safe than sorry!</p>
<p>Hope this helps, and feel free to contact me with any questions
about this process!</p>
<p>David Hanley<br>
Infinite Kind Support</p></div>David Hanleytag:infinitekind.tenderapp.com,2009-01-14:Comment/385133282015-12-18T17:42:10Z2015-12-18T17:42:10ZChase Error 2000<div><p>I am happy to let you know, we believe the issues with Chase
have now been resolved in the latest preview build of Moneydance,
which you can download here - <a href="http://infinitekind.com/preview">http://infinitekind.com/preview</a></p>
<p>Please first download/login using the username/account that has
been working. Then try to download/connect using the other
username/account, which should now connect successfully.</p>
<p>Please let us know if you encounter any issues during this
process.</p>
<p>Ian<br>
Infinite Kind Support</p></div>Ian Ltag:infinitekind.tenderapp.com,2009-01-14:Comment/385133282015-12-18T18:01:04Z2015-12-18T18:01:04ZChase Error 2000<div><p>Ian: Sorry to report that I have the same problem with my Chase
accounts with the new version of Moneydance V2015(1326).</p>
<p>Ubuntu 14.04, 64 bit</p></div>mondantag:infinitekind.tenderapp.com,2009-01-14:Comment/385133282015-12-18T18:04:06Z2015-12-18T18:04:06ZChase Error 2000<div><p>OBTW I am having to set up online baking again because I
disabled it when I was trying to get it working. Get the Error 2000
during set-up.</p></div>mondantag:infinitekind.tenderapp.com,2009-01-14:Comment/385133282015-12-19T15:24:52Z2018-12-08T01:51:13ZChase Error 2000<div><p>I disabled on-line access for the account with this error. Downloaded the preview version and began setting up online banking...received a popup with the error message "java.lang.nullPointerException" (or similar) Dismissed the popup and am presented with the "Online Banking Signup" dialog box but the "Online Banking" and "Bill Payment" choice boxes are empty. Able to repeat the error by canceling "Online Banking Signup" and trying again.</p></div>ralph.prestontag:infinitekind.tenderapp.com,2009-01-14:Comment/385133282015-12-21T14:55:08Z2015-12-21T14:55:08ZChase Error 2000<div><p>The Chase connection should work now, once you have activated
your account at Chase. However, the NPE looks like a new unrelated
issue. I'm working on a fix for that and will have something
available ASAP.</p>
<p>Ian<br>
Infinite Kind Support</p></div>Ian Ltag:infinitekind.tenderapp.com,2009-01-14:Comment/385133282015-12-22T13:29:47Z2015-12-22T13:29:47ZChase Error 2000<div><p>OK, you should be able to connect again by upgrading to build
1327 of Moneydance, which is available here:</p>
<p><a href="http://infinitekind.com/preview">http://infinitekind.com/preview</a></p>
<p>You may need to disable and recreate your connection to Chase in
order to get this working. if you have any trouble, let me
know.</p>
<p>Ian<br>
Infinite Kind Support</p></div>Ian Ltag:infinitekind.tenderapp.com,2009-01-14:Comment/385133282015-12-23T00:53:20Z2018-12-08T01:51:13ZChase Error 2000<div><p>Hello,</p>
<p>Still not working. To summarize, I have two Chase accounts, one of them works correctly when downloading ofx files, the other does not. I disabled online access for the account that isn't working and am attempting to “enable online access” by creating a new connection when I receive the failure.</p>
<p>For this test I opened the console window and included the output as an attachment. Noticed a few suspicious items:</p>
<p>1) One of the lines contained my password in plain text. This is a grave security error, never log plaintext passwords.<br>
myusername mypassword <- my password was displayed in plain text 2) dropbox synckey is also logged in plain text<br>
3) The ofx.client_uid is the same for my two different Chase accounts.<br>
The string “43f2b13aa4b2326739c22be32b3c4333” appears with “myusername” and “myotherusername” “myotherusername” is the account that works correctly, “myusername” does not. 4) “myusername” = f29324527632aba3934ca5ee429c7614 in one location and 43f2b13aa4b2326739c22be32b3c4333 in another</p>
<p>The console log is attached. Lightly edited to change my username/ids/password/clientid/creditcardnumbers/etc.</p>
<p>Thanks,<br>
Ralph</p></div>ralph.prestontag:infinitekind.tenderapp.com,2009-01-14:Comment/385133282015-12-23T17:24:41Z2015-12-23T17:24:41ZChase Error 2000<div><p>OK, I think I figured out this issue. For folks who have reset
their connections and are still getting the 2000 error, I'm sending
a file called reset_clientUID.py should reset the client UID in
your file and allow you to connect to all accounts again. Before
proceeding, please back up your Moneydance data set, just in case
something goes wrong. You can create a backup using the
File->"Export Backup" menu option.</p>
<p>To use the file, first save it to your computer and then follow
these steps:</p>
<ol>
<li>In Moneydance, open the register of an account that is unable
to connect.<br></li>
<li>Click on the Extensions Menu and choose the <strong>Manage
Extensions</strong> option.<br></li>
<li>From the list of available extensions, choose the Python
Interface extension, then click Install to download the extension
and finish to complete the installation.<br></li>
<li>Close the Manage Extensions window.<br></li>
<li>Again, click the Extensions menu. This time, choose the
<strong>Python Interface</strong> option.<br></li>
<li>In the python window, click the <strong>read from file</strong>
button and load the file from whereever you saved it. You'll get a
confirmation message when the script is complete.<br></li>
<li>Restart Moneydance and then disable and re-enable the
connection to each of your Chase accounts. You should get more
emails from Chase asking you to confirm your new connection, but
all accounts should work.</li>
</ol>
<p>Hopefully, that will work. If it doesn't, let me know and we'll
continue troubleshooting.</p>
<p>Ian<br>
Infinite Kind Support</p></div>Ian Ltag:infinitekind.tenderapp.com,2009-01-14:Comment/385133282015-12-24T19:47:43Z2015-12-24T19:47:43ZChase Error 2000<div><p>Ian,This worked! Thank you for your persistence.<br>
Merry Christmas!!<br>
John</p></div>Johntag:infinitekind.tenderapp.com,2009-01-14:Comment/385133282015-12-30T18:33:04Z2015-12-30T18:33:04ZChase Error 2000<div><p>Hi John,</p>
<p>I'm glad to hear that it worked for you and a belated Merry
Christmas to you as well! Please let us know if we can be of
further assistance!</p>
<p>Scott Meehan<br>
Infinite Kind Support</p></div>Scott Meehan