tag:infinitekind.tenderapp.com,2009-01-14:/discussions/online-banking/15691-cannot-connect-to-bank-to-download-transactionsInfinite Kind: Discussion 2020-08-15T16:30:24Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/482069112020-05-05T16:39:54Z2020-05-05T16:39:55Zcannot connect to bank to download transactions<div><p>FYI. For anyone having issues with this, I contacted the CEO of 5/3 bank, and his office just called me, and they are checking into it. Said they will find out what is going on, and let me know as soon as they find out any updates. Maybe some pressure will get it fixed. Anyone else having issues, call 5/3 at 1-800-972-3030. Every call to them helps show they need to do something.</p></div>Marc Jansictag:infinitekind.tenderapp.com,2009-01-14:Comment/482069112020-05-13T19:42:27Z2020-05-13T19:42:27Zcannot connect to bank to download transactions<div><p>Any additional updates on this issue? It's still a problem.</p></div>rahul_bawatag:infinitekind.tenderapp.com,2009-01-14:Comment/482069112020-05-13T22:59:55Z2020-05-13T22:59:55Zcannot connect to bank to download transactions<div><p>Rahul, I wish I could say there was. Unfortunately 5/3 will only tell me they are checking into it, and will let me know as soon as they find out something. They say they are very short staffed right now due to Covid-19. I understand that, but THEY caused the problem, and only THEY can fix it. I am SO disgusted with their support department. They just dont seem to care at all about their customers. So much for 167% better service. Please anyone having problems call them at 1-800-972-3030. Ask for the Tech Support department and tell them there are already tickets open regarding this problem. Mine is one of several. Even their CEO office that I contacted has not got back to me, I am going to call them again tomorrow and see if I can find out any new updates Will post whatever I get from them here.</p></div>Marc Jansictag:infinitekind.tenderapp.com,2009-01-14:Comment/482069112020-05-14T12:48:45Z2020-05-14T12:48:46Zcannot connect to bank to download transactions<div><p>Update: Not great news, BUT was just in contact with 5/3 Support division, and still waiting to hear back from CEO office, and word is that they are CLOSE to a solution. They promised to update by FRIDAY this week, so I will post if there is any good news from my end. I am just a user of Moneydance and Fifth Third like all of you are, and trying to help get us all back on line with downloads again. Moneydance support is doing all they can to help, but the problem is with 5/3. We have to wait for them.</p></div>Marc Jansictag:infinitekind.tenderapp.com,2009-01-14:Comment/482069112020-05-15T22:07:04Z2020-05-15T22:07:06Zcannot connect to bank to download transactions<div><p>Downloaded transactions form Fifth Third for the first time since April 1, 2020. Appears that the issue on Fifth Thirds side has been corrected.</p></div>billt121tag:infinitekind.tenderapp.com,2009-01-14:Comment/482069112020-05-15T23:05:49Z2020-05-15T23:05:49Zcannot connect to bank to download transactions<div><p>billt121</p>
<p>I think you may be right!! I have no NEW transactions to download since<br>
I did them all manually earlier in the day, but it APPEARS to be working<br>
as near as I can tell at this point. Maybe they finally got the message!</p>
<p>Thanks for the heads up!!</p>
<p>Marc</p></div>Marc Jansictag:infinitekind.tenderapp.com,2009-01-14:Comment/482069112020-05-16T12:07:10Z2020-05-16T12:07:10Zcannot connect to bank to download transactions<div><p>It's working for me as well - no changes on my end, the downloads just started working again. Nice work folks for bugging 5/3 enough to get their attention - and thank you.</p></div>matthewsupremetag:infinitekind.tenderapp.com,2009-01-14:Comment/482069112020-05-16T15:06:37Z2020-05-16T15:06:37Zcannot connect to bank to download transactions<div><p>I can confirm it is working for me as well! I guess all of our calls finally paid off. Thanks!!</p></div>Todd Hensontag:infinitekind.tenderapp.com,2009-01-14:Comment/482069112020-05-16T16:29:06Z2020-05-16T16:29:06Zcannot connect to bank to download transactions<div><p>I was able to successfully connect to Fifth Third and download transactions today. I didn't try to initiate an online bill payment, however.</p></div>gowansd