tag:infinitekind.tenderapp.com,2009-01-14:/discussions/online-banking/15723-moneydance-stopped-downloading-fifth-third-bank-checking-account-transactionsInfinite Kind: Discussion 2020-08-19T12:30:24Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/482217022020-04-04T18:47:20Z2020-05-09T15:53:47ZMoneydance Stopped Downloading Fifth Third Bank Checking Account Transactions<div><p>Hello,</p>
<p>Unfortunately, we've received similar reports from Fifth Third customers in the last few days. They've changed something on their end, which has affected the ability of Moneydance, Quicken, and other programs that use direct OFX servers to connect to them directly. We're trying to work on this, but they seem to be giving their customers the runaround, directing them to contact the software companies when it's clearly something they changed in the last week. I've flagged this conversation, so we'll give you any updates when we have them.</p>
<p>In the meantime, you should still be able to log into your bank's website with your regular web browser to download and import your transactions manually. You can download into QFX, OFX, OFC, or QIF files (sometimes referred to as Quicken or MS Money files), any of which will import cleanly into Moneydance by selecting the downloaded file from the File -> Import menu.</p>
<p>Ethan<br>
Infinite Kind Support</p></div>Ethantag:infinitekind.tenderapp.com,2009-01-14:Comment/482217022020-04-07T17:19:36Z2020-05-09T15:53:46ZMoneydance Stopped Downloading Fifth Third Bank Checking Account Transactions<div><p>Thanks for your reply Ethan. I too have the same issue. Hope it's resolved soon.</p></div>~Dan Ntag:infinitekind.tenderapp.com,2009-01-14:Comment/482217022020-04-07T18:40:00Z2020-05-09T15:53:46ZMoneydance Stopped Downloading Fifth Third Bank Checking Account Transactions<div><p>I have the same problem, OSX 10.12.16 and Moneydance 2019.3. I also get an error when trying to post a bill pay ( Error Description: java.lang.Exception: Server did not acknowledge payment message ). Exact same symptoms with Linux and 2019.1</p></div>charlietag:infinitekind.tenderapp.com,2009-01-14:Comment/482217022020-04-07T19:47:28Z2020-05-09T15:53:46ZMoneydance Stopped Downloading Fifth Third Bank Checking Account Transactions<div><p>Yes, we would expect to see the same thing happen, regardless of Moneydance version or operating system. We're still trying to figure out what has happened. In the meantime, please log into your accounts via a web browser.</p>
<p>Ethan<br>
Infinite Kind Support</p></div>Ethantag:infinitekind.tenderapp.com,2009-01-14:Comment/482217022020-04-22T22:03:56Z2020-05-09T15:53:46ZMoneydance Stopped Downloading Fifth Third Bank Checking Account Transactions<div><p>Is this still an issue with Moneydance? I have been experiencing the same issue using Quicken and 5/3 I was hoping to switch to Moneydance and have downloaded the demo, as Quicken doesn't seem interested in fixing the issue.</p></div>Scotttag:infinitekind.tenderapp.com,2009-01-14:Comment/482217022020-04-23T07:35:04Z2020-05-09T15:53:45ZMoneydance Stopped Downloading Fifth Third Bank Checking Account Transactions<div><p>Hi Scott,<br>
Unfortunately, it seems to be an issue at the bank's end and hopefully they'll be able to fix it soon. That being, our connection specialist is currently working to find a solution, as well.</p>
<p>For the time being, without Direct Connect, you are still able to easily import your data into the program. The best way to get your transactions into Moneydance is to use a web browser to download files from your bank's web site.</p>
<p>We'd recommend you download using the OFX or QFX file format if available. If not, use the QIF file format. (These files are sometimes referred to as Quicken or MS Money files). You can import the files to Moneydance using File --> Import.<br>
The steps for manually importing your data are outlined in <a href="https://infinitekind.tenderapp.com/kb/online-banking-and-bill-pay/manual-downloads">this article</a> from the knowledge base.</p>
<p>Sorry for the inconvenience and thank you for your patience.</p>
<p>--<br>
Maddy, Infinite Kind Support</p></div>Maddytag:infinitekind.tenderapp.com,2009-01-14:Comment/482217022020-05-09T13:47:30Z2020-05-09T15:53:45ZMoneydance Stopped Downloading Fifth Third Bank Checking Account Transactions<div><p>is there any resolution to the issue with 5/3 bank yet? Thanks!</p></div>Larry Mactag:infinitekind.tenderapp.com,2009-01-14:Comment/482217022020-05-09T14:04:57Z2020-05-09T15:53:45ZMoneydance Stopped Downloading Fifth Third Bank Checking Account Transactions<div><p>I am having a issue with Chase bank not downloading my transactions as well. Worked just fine yesterday and today it will not connect. I have the updated version of Moneydance as well. Any word on the fix?<br>
There was an error communicating with your financial institution. The details of this error are below. This is the error I get.</p>
<p>Bank Name: Chase</p>
<p>The error code reported by the server was: 2000</p>
<p>We were unable to process your request. Please try again later.</p></div>dlitten71tag:infinitekind.tenderapp.com,2009-01-14:Comment/482217022020-05-09T14:57:42Z2020-05-09T15:53:45ZMoneydance Stopped Downloading Fifth Third Bank Checking Account Transactions<div><p>Still not working.</p></div>srconleytag:infinitekind.tenderapp.com,2009-01-14:Comment/482217022020-05-09T15:10:30Z2020-05-09T15:53:45ZMoneydance Stopped Downloading Fifth Third Bank Checking Account Transactions<div><p>Hello,</p>
<p>Unfortunately, we haven't been able to solve this on our end. We're still trying, but the bank is not being forthcoming about what they changed, which also appears to be affecting other similar software like Quicken. Again, we'll post any updates if we have them, and manual downloads should work in the meantime.</p>
<p>Ethan<br>
Infinite Kind Support</p></div>Ethantag:infinitekind.tenderapp.com,2009-01-14:Comment/482217022020-05-09T15:47:23Z2020-05-09T15:53:44ZMoneydance Stopped Downloading Fifth Third Bank Checking Account Transactions<div><p>Thank you but it is working now.</p></div>dlitten71tag:infinitekind.tenderapp.com,2009-01-14:Comment/482217022020-05-09T15:50:28Z2020-05-09T15:53:44ZMoneydance Stopped Downloading Fifth Third Bank Checking Account Transactions<div><p>dlitten71, are you referring to connections with Fifth Third (the subject of this thread) or Chase? Chase should be working, but I'm not aware of anyone who's managed to get Fifth Third to work since they made this change.</p>
<p>Ethan Infinite Kind Support</p></div>Ethantag:infinitekind.tenderapp.com,2009-01-14:Comment/482217022020-05-09T15:51:51Z2020-05-09T15:53:44ZMoneydance Stopped Downloading Fifth Third Bank Checking Account Transactions<div><p>Fifth Third still isn’t working. I just tried again. No connectivity.</p></div>Scott Stradtmantag:infinitekind.tenderapp.com,2009-01-14:Comment/482217022020-05-09T15:55:31Z2020-05-09T15:55:31ZMoneydance Stopped Downloading Fifth Third Bank Checking Account Transactions<div><p>I am referring to Chase.</p></div>dlitten71tag:infinitekind.tenderapp.com,2009-01-14:Comment/482217022020-05-09T16:35:29Z2020-05-09T16:35:29ZMoneydance Stopped Downloading Fifth Third Bank Checking Account Transactions<div><p>Ok, thanks. In the future, please open a separate thread if you have an issue with something that is not the main topic of an existing thread, as otherwise it can lead to confusion like this.</p>
<p>Ethan<br>
Infinite Kind Support</p></div>Ethantag:infinitekind.tenderapp.com,2009-01-14:Comment/482217022020-05-16T16:19:33Z2020-05-16T16:19:33ZMoneydance Stopped Downloading Fifth Third Bank Checking Account Transactions<div><p>I was able to successfully connect to Fifth Third and download transactions today. I didn't try to initiate an online bill payment, however.</p></div>gowansdtag:infinitekind.tenderapp.com,2009-01-14:Comment/482217022020-05-17T13:08:56Z2020-05-17T13:08:57ZMoneydance Stopped Downloading Fifth Third Bank Checking Account Transactions<div><p>I too was able to connect with Fifth Third - seems they finally fixed whatever was broken on their end!</p></div>Scott Stradtmantag:infinitekind.tenderapp.com,2009-01-14:Comment/482217022020-05-17T16:18:32Z2020-05-17T16:18:32ZMoneydance Stopped Downloading Fifth Third Bank Checking Account Transactions<div><p>Hi All,<br>
I'm still not able to log in to 53. Did you all need to do anything like reset the account? I've tried that as well as disabling it and then setting up the information again and it still does not work. I am able to log in online but not via MoneyDance. I'm getting the following error:</p>
<p>The given customer ID or PIN is not valid. For more information, contact your financial institution.</p>
<p>Additional information from the server:<br>
Invalid signon</p>
<p>Thanks for your insight/s.</p></div>~Dan Ntag:infinitekind.tenderapp.com,2009-01-14:Comment/482217022020-05-17T16:25:46Z2020-05-17T16:25:47ZMoneydance Stopped Downloading Fifth Third Bank Checking Account Transactions<div><p>I just had to reenter my user name and password for my login and it worked for me.</p></div>Scott Stradtmantag:infinitekind.tenderapp.com,2009-01-14:Comment/482217022020-05-17T16:57:36Z2020-05-17T16:57:36ZMoneydance Stopped Downloading Fifth Third Bank Checking Account Transactions<div><p>I didn't need to do anything either. My online information was still stored in my Moneydance file and all I needed to do was enter my password and the transactions downloaded.</p></div>gowansdtag:infinitekind.tenderapp.com,2009-01-14:Comment/482217022020-05-17T17:00:53Z2020-05-17T17:00:53ZMoneydance Stopped Downloading Fifth Third Bank Checking Account Transactions<div><p>Thanks for your reply Scott and gowansd.<br>
Hmmm, I wonder why mine is not working. maybe someone else will have some insight. Maybe the MD team will chime in about the error message I'm getting.</p></div>~Dan Ntag:infinitekind.tenderapp.com,2009-01-14:Comment/482217022020-05-17T17:06:30Z2020-05-17T17:06:30ZMoneydance Stopped Downloading Fifth Third Bank Checking Account Transactions<div><p>Not sure why your connection isn't working, Dan. I do know that there have been some strange things happening at Fifth Third, with respect to online banking. My mom had issues logging in via the web unless she used an Incognito window in Chrome, and I've had a couple things not work correctly recently.</p>
<p>Everything appears to be working on my end currently, however.</p></div>gowansdtag:infinitekind.tenderapp.com,2009-01-14:Comment/482217022020-05-17T18:06:37Z2020-05-17T18:06:37ZMoneydance Stopped Downloading Fifth Third Bank Checking Account Transactions<div><p>We're hearing from most people that this is working again without additional input. Dan N, and anyone else who is still having issues, can you try to recreate your connection with 5/3 to see if that helps?</p>
<p>1) Open your bank account register by clicking on it in the left sidebar in Moneydance<br>
2) Select Online->Setup Online Banking from the menu bar<br>
3) Click the <strong>Disable</strong> button. If you don't see a disable button, continue to step 5.<br>
4) Select Online->Setup Online Banking from the menu bar (again)<br>
5) Click the <strong>New Connection</strong> button and select your bank from the list of available institutions that pops up. Hit OK. Make sure you pick the <em>New Connection</em> button, even though your bank is still one of the connection choices after you disable it. Choosing your bank in this way will force Moneydance to reset the connection information, which should then allow you to connect.<br>
6) Continue with the setup process, entering your username/password<br>
7) Repeat steps 1-6 for any additional accounts from this bank</p>
<p>If that doesn't work, please let us know the specific error message you are getting.</p>
<p>Ethan<br>
Infinite Kind Support</p></div>Ethantag:infinitekind.tenderapp.com,2009-01-14:Comment/482217022020-05-17T19:00:11Z2020-05-17T19:00:11ZMoneydance Stopped Downloading Fifth Third Bank Checking Account Transactions<div><p>Hi Ethan,</p>
<p>Thanks for this information. It confirms the exact steps I have done previously. I’m still getting the following error message in a popup.</p>
<p>The given customer ID or PIN is not valid. For more information, contact your financial institution.</p>
<p>Additional information from the server:</p>
<p>Invalid signon.</p>
<p>Dan Neville</p></div>~Dan Ntag:infinitekind.tenderapp.com,2009-01-14:Comment/482217022020-05-20T00:07:21Z2020-05-20T00:07:21ZMoneydance Stopped Downloading Fifth Third Bank Checking Account Transactions<div><p>Can you try completely resetting your connection to your bank and see if that fixes the problem you're seeing?<br>
To do this, you'll need to force clear the current connection information for your bank in Moneydance. I'm sending a file called '<em>remove_one_service_2017.py</em>' that will help do that.</p>
<p>Before proceeding, take a manual backup via File --> Export Backup.</p>
<p>To use the <em>.py</em> file, first save it to your computer and then follow these steps:</p>
<ol>
<li>In Moneydance, select Window --> Python Scripting (Choose 'MoneyBot' if you're using the 2019 version).<br></li>
<li>In the window that opens, select 'Open Script' then navigate to the <em>.py</em> file wherever you saved it on your system.<br></li>
<li>Select 'Run' to execute the file.<br></li>
<li>You will be asked to select which connection you want to clear. Choose your bank, and click OK. You'll get a confirmation message when the connection has been removed. Close the window when done.<br></li>
<li>Set up the connection to your bank like normal choosing the <strong>"New Connection"</strong> button. Since all of your settings have been cleared, you should get the most recent connection information for your bank.</li>
</ol>
<p>Hopefully, that will work. If it doesn't, let me know and we'll continue troubleshooting.</p>
<p>--<br>
Maddy, Infinite Kind Support</p></div>Maddytag:infinitekind.tenderapp.com,2009-01-14:Comment/482217022020-05-20T12:21:56Z2020-06-06T11:33:20ZMoneydance Stopped Downloading Fifth Third Bank Checking Account Transactions<div><p>Hi Maddy,</p>
<p>I had no trouble following your directions. Thanks for making it clear and<br>
easy to follow. However, when setting up the New Connection to Fifth Third<br>
Bank and MoneyDance goes to "Retrieving financial institution profile..." I<br>
had the same error window pop up as shown here:<br>
[image: image.png]</p>
<p>I then clicked on the "Ok" at the bottom of the online error window and<br>
entered my Customer ID and it told me MD now had the information it needed.<br>
Next two pictures show this. I'm not being asked for my login password<br>
within MD and am just being taken to the 53.com login page within MD.</p>
<p>I'm not sure what I'm doing wrong. Thanks for your help.</p>
<p>Dan Neville</p>
<h2><a name="-image-image-png-" class="anchor" href="#-image-image-png-"></a>[image: image.png]</h2>
<p>[image: image.png]</p></div>~Dan N