Downloads from Fifth Third Bank stopped working

Philip Erickson's Avatar

Philip Erickson

12 Apr, 2020 01:54 PM

I have been using Moneydance for years and have synced my account with my Fifth Third Bank accounts and have downloaded transactions for several years. In the last 3 weeks, the downloads just stopped working. What's up with that?

  1. Support Staff 1 Posted by Ethan on 12 Apr, 2020 02:08 PM

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    Unfortunately, we've received similar reports from Fifth Third customers in the last few weeks. They've changed something on their end, which has affected the ability of Moneydance, some versions of Quicken, and other programs that use direct OFX servers to connect to them directly. We're trying to work on this, but they haven't been forthcoming about what exactly they've changed, and are directing customers to software producers instead when it is clearly something they did. I've flagged this conversation, so we'll give you any updates when we have them.

    In the meantime, you should still be able to log into your bank's website with your regular web browser to download and import your transactions manually. You can download into QFX, OFX, OFC, or QIF files (sometimes referred to as Quicken or MS Money files), any of which will import cleanly into Moneydance by selecting the downloaded file from the File -> Import menu.

    Infinite Kind Support

  2. 2 Posted by markc6123 on 16 Apr, 2020 01:56 PM

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    I've been having the same issue, looking forward to resolution, thank you.
    -Mark C

  3. Support Staff 3 Posted by Ethan on 16 Apr, 2020 02:44 PM

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    We're still trying to figure out what's happening, but Fifth Third has not been forthcoming, and we don't have an update at this time. The manual downloads should still function as a temporary workaround.

    Infinite Kind Support

  4. 4 Posted by Tom on 21 Apr, 2020 10:21 PM

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    I'm having the same problem. Hoping for some good news soon. I am going to try and contact 5/3 to see if I can get some information or something.

  5. Support Staff 5 Posted by Ethan on 03 Jun, 2020 04:47 PM

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    We've been hearing from Fifth Third customers the last few weeks that their bank connections appear to be working again for them. For most people this seemed to start working without any changes, but some people had to recreate connections to their bank. To do so, you can follow these steps:

    1) Open your bank account register by clicking on it in the left sidebar in Moneydance
    2) Select Online->Setup Online Banking from the menu bar
    3) Click the Disable button. If you don't see a disable button, continue to step 5.
    4) Select Online->Setup Online Banking from the menu bar (again)
    5) Click the New Connection button and select your bank from the list of available institutions that pops up. Hit OK. (Make sure you pick the New Connection button, even though your bank is still one of the connection choices after you disable it. Choosing your bank in this way will force Moneydance to reset the connection information, which should then allow you to connect.)
    6) Continue with the setup process, entering your username/password
    7) Repeat steps 1-6 for any additional accounts from this bank

    Infinite Kind Support

  6. 6 Posted by Philip Erickson on 03 Jun, 2020 04:55 PM

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    Thanks for the follow up. Mine is working again with no changes needed.

  7. Support Staff 7 Posted by Ethan on 03 Jun, 2020 05:02 PM

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    That's great to hear! Thanks for confirming.

    Infinite Kind Support

  8. Maddy closed this discussion on 06 Jun, 2020 11:29 AM.

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