The error code reported by the server was: 2000

james.f.roach's Avatar

james.f.roach

13 Apr, 2020 02:22 PM

Not able to login to CitiCard to download my credit card info.
I get the following:
"There was an error communicating with your financial institution. The details of this error are below.
Bank Name: Citi Cards
The error code reported by the server was: 2000
We've had a problem processing your request. It may take 24 to 36 hours for the problem to be resolved. Please try again at that time."
ID and Password works when I login to the Web Site thru a Web Browser.
I have had this problem for about 2 weeks and have also connected the Citi Bank Tech support, they see no problems with my account.

Thanks
JimR

*********Update************

I tried using the "remove_one_service.py" to try and remove the CitiCard financial institution from the pull down list and reinstall. The current script does not work with my version of moneydance "MacOS High Sierra" can anyone provide me with a script that does?
Thanks

*************Update*****************
/////////////log file from connection////////////

FI refresh is forced
opening connection with no proxy:
opening connection with no proxy:
FI refresh is forced
Sending message to https://mobilesoa.citi.com/CitiOFXInterface
>>>>>>>>

OFXHEADER:100
DATA:OFXSGML
VERSION:103
SECURITY:NONE
ENCODING:USASCII
CHARSET:1252
COMPRESSION:NONE
OLDFILEUID:NONE
NEWFILEUID:NONE

<OFX>
<SIGNONMSGSRQV1>
<SONRQ>
<DTCLIENT>20200414082904.233
<USERID>
<USERPASS>*
<GENUSERKEY>N
<LANGUAGE>ENG
<FI>
<ORG>Citigroup
<FID>24909
</FI>
<APPID>MDNC
<APPVER>2019
<CLIENTUID>cbd0b647eac241f3925f768454d854e1
</SONRQ>
</SIGNONMSGSRQV1>
<CREDITCARDMSGSRQV1>
<CCSTMTTRNRQ>
<TRNUID>1586867344233-19
<CCSTMTRQ>
<CCACCTFROM>
<ACCTID>
</CCACCTFROM>
<INCTRAN>
<INCLUDE>Y
</INCTRAN>
</CCSTMTRQ>
</CCSTMTTRNRQ>
</CREDITCARDMSGSRQV1>
</OFX>

<<<<77<<<<
connecting to: https://mobilesoa.citi.com/CitiOFXInterface with method: POST
Connecting with https headers:
POST /CitiOFXInterface HTTP/1.1
Content-Type: application/x-ofx
Host: mobilesoa.citi.com
Content-Length: 648
Connection: close
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/52.0.2743.116 Safari/537.36 Edge/15.15063
Accept: */*
Date: Tue, 14 Apr 2020 08:29:04 EDT
Accept-Language: en-us
Cache-Control: no-cache

---end headers
HTTP/1.1 200 OK
X-Backside-Transport: OK OK,OK OK
Access-Control-Allow-Headers: ,Content-Type,sid,CCPToken,CFIToken,countryCode,businessCode,channelId,uuid,client_id,environmentId
Access-Control-Allow-Methods: GET,PUT,POST,DELETE,HEAD
Access-Control-Allow-Origin:
Access-Control-Expose-Headers: sid,SessionId,CCPToken,CFIToken
Access-Control-Max-Age: 2147483647
Cache-Control: no-cache, no-store
Content-Type: application/x-ofx
Dclocation: SW1
Expires: -1
Nonce: 9625442473706691
Pragma: no-cache
Scope: VISITOR
Sid: aa71c3b5-f1e5-442d-b166-0cdb3d6bcc87
Uuid: a19936e8-49d5-4af3-b6b5-570428e502ed
X-Route-Target: DEFAULT:DEFAULT
X-Vcap-Request-Id: 70acf3a9-2ca4-465b-652f-b3114442e44e,8652ddca-ab13-4917-717a-02000e2d0add,08cd26c7-450f-46fa-5fa5-9f3666d55838
X-Global-Transaction-ID: 29479cc75e95ac90d62fe8cf
Date: Tue, 14 Apr 2020 12:29:04 GMT
Content-Length: 957
Connection: close

HTTP response headers:
x-global-transaction-id: [29479cc75e95ac90d62fe8cf]
date: [Tue, 14 Apr 2020 12:29:04 GMT]
content-length: [957]
x-backside-transport: [OK OK,OK OK]
dclocation: [SW1]
expires: [-1]
access-control-allow-headers: [,Content-Type,sid,CCPToken,CFIToken,countryCode,businessCode,channelId,uuid,client_id,environmentId]
x-vcap-request-id: [70acf3a9-2ca4-465b-652f-b3114442e44e,8652ddca-ab13-4917-717a-02000e2d0add,08cd26c7-450f-46fa-5fa5-9f3666d55838]
nonce: [9625442473706691]
uuid: [a19936e8-49d5-4af3-b6b5-570428e502ed]
access-control-allow-methods: [GET,PUT,POST,DELETE,HEAD]
pragma: [no-cache]
x-route-target: [DEFAULT:DEFAULT]
access-control-expose-headers: [sid,SessionId,CCPToken,CFIToken]
sid: [aa71c3b5-f1e5-442d-b166-0cdb3d6bcc87]
access-control-allow-origin: []
access-control-max-age: [2147483647]
scope: [VISITOR]
content-type: [application/x-ofx]
connection: [close]
cache-control: [no-cache, no-store]
Reading message from https://mobilesoa.citi.com/CitiOFXInterface
>>>>>>>>

OFXHEADER:100
DATA:OFXSGML
VERSION:102
SECURITY:NONE
ENCODING:USASCII
CHARSET:1252
COMPRESSION:NONE
OLDFILEUID:NONE
NEWFILEUID:NONE

<OFX>
<SIGNONMSGSRSV1>
<SONRS>
<STATUS>
<CODE>2000
<SEVERITY>ERROR
<MESSAGE>We've had a problem processing your request. It may take 24 to 36 hours for the problem to be resolved. Please try again at that time.
</STATUS>
<DTSERVER>20200414122904.000
<LANGUAGE>ENG
<FI>
<ORG>Citigroup
<FID>24909
</FI>
</SONRS>
</SIGNONMSGSRSV1>
<CREDITCARDMSGSRSV1>
<CCSTMTTRNRS>
<TRNUID>1586867344233-19
<STATUS>
<CODE>2000
<SEVERITY>ERROR
<MESSAGE>We've had a problem processing your request. It may take 24 to 36 hours for the problem to be resolved. Please try again at that time.
</STATUS>
<CCSTMTRS>
<CURDEF>USD
<CCACCTFROM>
<ACCTID>xxxxxxxxxxxxx
</CCACCTFROM>
<LEDGERBAL>
<BALAMT>0.0
<DTASOF>20200414122904.000
</LEDGERBAL>
</CCSTMTRS>
</CCSTMTTRNRS>
</CREDITCARDMSGSRSV1>
</OFX>
BEGINRESPONSE>>>>>
<OFX>
<SIGNONMSGSRSV1>
<SONRS>
<STATUS>
<CODE>2000
<SEVERITY>ERROR
<MESSAGE>We've had a problem processing your request. It may take 24 to 36 hours for the problem to be resolved. Please try again at that time.
</STATUS>
<DTSERVER>20200414122904.000
<LANGUAGE>ENG
<FI>
<ORG>Citigroup
<FID>24909
</FI>
</SONRS>
</SIGNONMSGSRSV1>
<CREDITCARDMSGSRSV1>
<CCSTMTTRNRS>
<TRNUID>1586867344233-19
<STATUS>
<CODE>2000
<SEVERITY>ERROR
<MESSAGE>We've had a problem processing your request. It may take 24 to 36 hours for the problem to be resolved. Please try again at that time.
</STATUS>
<CCSTMTRS>
<CURDEF>USD
<CCACCTFROM>
<ACCTID>xxxxxxxxxxxxxxxxx
</CCACCTFROM>
<LEDGERBAL>
<BALAMT>0.0
<DTASOF>20200414122904.000
</LEDGERBAL>
</CCSTMTRS>
</CCSTMTTRNRS>
</CREDITCARDMSGSRSV1>
</OFX>

<<<<<<<<ENDRESPONSE

*************Update 4/16/2020**********
Talked to CitiCard Bank Tech Support.
They have added a new level of Security to the access of 3rd party desktop Financial software.
YOU NEED TO DO THIS!
It may or may not work but if you don't give access to the 3rd party software it will never work
********************
Login to your CitiCard /Bank account
Profile / More Settings / Security / Manage Desktop Apps.
Follow the instructions and giving your app access to your account info.

I was not able to gain access to my account info after doing this. I have called Citi bank Tech Support and they were not able to help me. They have raised it up to second level Tech support.
will keep y'all informed......
Cam Moneydance support also look into this new access requirement?????
*********************************************************

  1. 1 Posted by skrausestl on 13 Apr, 2020 04:14 PM

    skrausestl's Avatar

    Same problem here... just started on Friday. No changes in my Catalina configuration by me... download just suddenly stopped working. Here we go again.

  2. 2 Posted by latomasetti on 13 Apr, 2020 04:16 PM

    latomasetti's Avatar

    Same issue on PC

  3. Support Staff 3 Posted by Ethan on 13 Apr, 2020 09:24 PM

    Ethan's Avatar

    Hi everyone,

    We've had a few reports about this over the last 24 hours, but nothing major that seems to have affected many people since the last incident in November. We're looking into it, but if a few of you could send your connection logs to support in a new private thread, that would be helpful. Again, don't post your full logs here unless you are certain that you have deleted any private information. Here's how to get the logs:

    1) In Moneydance, click on the Help menu in the Moneydance menu bar and select the Console Window option. This will open the console messages window.
    2) While the Console Window is open, attempt to connect to your bank. Any error messages should be recorded to the Console.
    3) Select all of the text in the Console and use the Copy to Clipboard button at the bottom to copy the text.
    4) Paste the text from the message window into a text file (preferably saved with a .txt or .rtf extension) and attach that file to your response here.

    Again, the debugging logs that this produces will contain your account information, so I recommend you make sure to delete this information, and start a private thread with this information.

    Ethan
    Infinite Kind Support

  4. 4 Posted by Mark Peterson on 14 Apr, 2020 11:44 AM

    Mark Peterson's Avatar

    Attached text file for Citi Card error 2000.

  5. 5 Posted by james.f.roach on 14 Apr, 2020 12:50 PM

    james.f.roach's Avatar

    Log file attached...
    JimR
    Email: [email blocked] <mailto:[email blocked]>

  6. 6 Posted by latomasetti on 14 Apr, 2020 02:06 PM

    latomasetti's Avatar

     

     

    From: Ethan <[email blocked]>
    Sent: Monday, April 13, 2020 3:24 PM
    To: [email blocked]
    Subject: Re: The error code reported by the server was: 2000 [Online Banking #15846]

     

    // Please reply above this line
    ==================================================

    From: Ethan (Support staff)

    Hi everyone,

    We've had a few reports about this over the last 24 hours, but nothing major that seems to have affected many people since the last incident in November. We're looking into it, but if a few of you could send your connection logs to support in a new private thread, that would be helpful. Again, don't post your full logs here unless you are certain that you have deleted any private information. Here's how to get the logs:

    1) In Moneydance, click on the Help menu in the Moneydance menu bar and select the Console Window option. This will open the console messages window.
    2) While the Console Window is open, attempt to connect to your bank. Any error messages should be recorded to the Console.
    3) Select all of the text in the Console and use the Copy to Clipboard button at the bottom to copy the text.
    4) Paste the text from the message window into a text file (preferably saved with a .txt or .rtf extension) and attach that file to your response here.

    Again, the debugging logs that this produces will contain your account information, so I recommend you make sure to delete this information, and start a private thread with this information.

    Ethan
    Infinite Kind Support

    On Mon, Apr 13 at 09:16 AM PDT, latomasetti wrote:

    Same issue on PC

    Having trouble reading this? View this discussion online: The error code reported by the server was: 2000.

    Reply with #ignore to stop receiving notifications for this discussion.

     

  7. 7 Posted by gary.hammer on 14 Apr, 2020 02:12 PM

    gary.hammer's Avatar

    Same since Friday 10 April.

  8. 8 Posted by skrausestl on 14 Apr, 2020 02:34 PM

    skrausestl's Avatar

    Download worked this morning. No changes on my end. Would you still like the txt from the console?
    Steve Krause
    314 378 9803 Mobile

  9. 9 Posted by skrausestl on 14 Apr, 2020 03:04 PM

    skrausestl's Avatar

    2nd attempt failed. Console log is attached,

    Steve Krause
    314 378 9803 Mobile

  10. 10 Posted by tbirritt on 23 May, 2020 01:24 AM

    tbirritt's Avatar

    Any solution to this? Having the same issue on May 22, download worked last weekend.

  11. 11 Posted by Julie S on 23 May, 2020 01:51 PM

    Julie S's Avatar

    Same problem here. Please help. Tried the correction going to Security Settings in CitiCards and didn't fix it. Disabled online, closed out MD, tried to reconnect online, same issue.

  12. Support Staff 12 Posted by Maddy on 24 May, 2020 10:54 AM

    Maddy's Avatar

    We are sorry to hear about the problem you have encountered.

    Unfortunately, other customers are reporting the same issue and it's likely that CitiBank are making some changes to their system.

    We've filed a ticket in our ticketing system regarding this issue and the developers are currently looking into it.

    For the time being, the best way to get your transactions into Moneydance is to use a web browser to download files from your bank's web site.

    We'd recommend you download using the OFX or QFX file format if available. If not, use the QIF file format. (These files are sometimes referred to as Quicken or MS Money files). You can import the files to Moneydance using File --> Import.
    The steps for manually importing your data are outlined in this article from the knowledge base.

    Thank you for your patience and sorry for the inconvenience.

    --
    Maddy, Infinite Kind Support

  13. 13 Posted by Larry on 28 May, 2020 07:33 AM

    Larry's Avatar

    Same happening with me. Citi card use to download with no issue. Now have been getting the same 2000 error, 24 to 36 hours, etc. for the last few weeks.

    I disabled/purged out my online account information from Moneydance using the remove_one_service.py script. I removed my old Moneydance approved download service from my Citi account online (thinking it had somehow been corrupted).

    I have put my Citi account into 3rd-party mode and tried to connect, and Citi online doesn't even register an attempt to connect by Moneydance, but Moneydance continues to throw up the same error.

  14. Support Staff 14 Posted by Maddy on 28 May, 2020 07:50 AM

    Maddy's Avatar

    Hi,

    Our connection specialist has been in touch with the Citi OFX team who have been informed of the issue and will hopefully be able to fix the connection on their end soon.

    --
    Maddy, Infinite Kind Support

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